Consumer preference for self-service roadside assistance requests continues expanding rapidly. We've been welcoming this sea change with the continued introduction and enhancement of an array of new digital intake options, across phone, web and smartphone app, and voice assistant channels. Among this growing array of self-service channels, mobile apps are the most preferred.
For consumers who are accustomed to using their mobile devices to order food, request a ride, or deposit a check, the mobile roadside experience is fast, easy, and overall preferable to speaking with an agent by phone. We make it easy for our clients to create a seamless digital roadside experience directly in their own mobile apps using Agero’s Client API.
Digital roadside requests through our client API continue growing at a rapid clip. For both our clients and their customers, client apps offer significant benefits over other request channels:
We are excited about the possibilities as more customers request roadside assistance through our clients’ mobile apps. We continue to invest in improvements and new features for our client API – stay in the loop with our blog to learn about them as they are released.
In the meantime, if you are thinking about how to encourage consumers to use your digital channels, check out some best practices here.
Meet the Author: Chris Small - VP, Contact Center Operations