Posts about

Digital Adoption

October 4, 2022 | 4 min read

In the Customer’s Shoes: A Firsthand Perspective on the Accident Management Experience

Jake Wright - Product Marketing Manager

Accident coverage is a service that most drivers have but nobody wants to experience – after all, who wants to be in an accident? For 32% of drivers, the accident claims process is something they’ve never experienced. In Spring 2022, I joined the other 68% after being...   Read Full Story

September 22, 2022 | 3 min read

Drive Efficiency by Integrating Your Claims System

Steven Fellows - Product Manager

When your team is collaborating to support your customer in an accident, ensuring that all parties have the most up-to-date accurate information is critical. Working with incomplete or inaccurate accident claims information greatly reduces efficiency and can lead to extended...   Read Full Story

September 17, 2021 | 4 min read

Mobilizing around mobile: Increasing insurance app engagement

Chetan Ghai - Chief Commercial Officer

Discover the critical functions and best practices that result in winning app experiences.   Read Full Story

May 27, 2021 | 3 min read

A Service Provider Perspective: The Importance of Digital Photos

Ariel Folkerts - Digital Marketing Specialist

Documentation and taking photos during a service job is critical in the damage claims process. We spoke with Andy Parker from AnyTime Towing & Recovery in Maryville, Tennessee to learn about how he leverages digital photos in his business to save time and money, and how he gets...   Read Full Story

April 1, 2021 | 4 min read

From One Industry-Leading Innovation to the Next: CIO 100 Awards Celebrate Agero’s Evolution

Dave Ferrick - CEO

We are incredibly proud to have recently been honored with our sixth CIO 100 award, a win that marks not only the next evolution of our roadside platform, but of our company as we enter our 50th year.   Read Full Story

March 22, 2021 | 4 min read

Agero Digital Transformation, Roadside Assistance Announced as 2021 CIO 100 Award Winner

Kate Patty - Lead, Network Engagement

IDG’s CIO 100 award recognizes enterprise excellence and innovation in IT   Read Full Story

February 16, 2021 | 3 min read

Agero Lauded by Frost & Sullivan for Alleviating the Stress of Roadside Events with Its Advanced Dispatch and Management Technology

Kate Patty - Lead, Network Engagement

New digital platform optimizes customer experience, streamlines service provider selection and delivers greater reporting transparency   Read Full Story

January 27, 2021 | 6 min read

2020 in Review: A Year of Accelerated Growth

Jeannine Booton - VP, Corporate Marketing

How we didn't let the crisis go to waste.   Read Full Story

January 24, 2021 | 3 min read

Product Feature: Mobile Web

Mathieu Pirio - Product Manager

At Agero, in order to best servicemillions of consumersevery year, we spend a lot of time and research staying on top of consumer trends. We have seen the preference for self-service continue to grow dramatically, year after year. Recognizing this shift, our team has been hard...   Read Full Story

January 15, 2021 | 3 min read

Product Feature: Client API

Chris Small - VP, Contact Center Operations

Consumer preference for self-service roadside assistance requests continues expanding rapidly. We've been welcoming this sea change with the continued introduction and enhancement of an array of new digital intake options, across phone, web and smartphone app, and voice...   Read Full Story