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Product Spotlight

Drive Efficiency by Integrating Your Claims System

September 22, 2022 | Steven Fellows - Product Manager

When your team is collaborating to support your customer in an accident, ensuring that all parties have the most up-to-date accurate information is..

 

Driving Driving Through People and Technology: Supporting Our Agents

July 28, 2022 | Pamela Walsh, Director, Learning & Development

Our business is powered by a unique combination of people and technology, not people or technology. Our people are critical to our success and we..

 

Roadside Intake Channels: How better data leads to better outcomes

July 20, 2022 | Tariq Qureshi - Director of Data Science and Analytics

At Agero, data drives just about everything we do. We use the terabytes of data that we gather from millions of automotive events every year to..

 

Preparing for Summer Travel with innovation & optimization

May 10, 2022 | Chris Small - VP, Contact Center Operations

When it comes to car travel, summer is always busy and this summer is expected to follow suit. As we well know, when travel increases, so do flat..

 

Product Updates: Transparency and a holistic view of roadside events

March 7, 2022 | Patrick Davis - Vice President of Product

As an industry leader, we recognize that transparency is essential to just about everything we do. For clients and partners, transparency on the..

 

Operationalizing the Exception on Swoop

December 6, 2021 | Roschelle Lowe - Group Product Manager

We know a thing or two about helping customers on the side of the road. After supporting millions of customers every year for decades, we see the..

 

Agero’s New Conversational AI Improves Roadside Assistance Efficiency and Experience

October 14, 2021 | Kate Patty - Sr. Public Relations & Engagement Marketing Manager

MEDFORD, Mass. – October 14, 2021– Agero, whose leading B2B software and services enable auto manufacturers, fleets, insurers, and others to support..

 

Agero's Recall Solutions In Action

July 26, 2021 | Jeff Bohn - Product Manager

Our Recall Solutions platform, launched in February, 2021, builds on our decades of automotive experience to support customers through the entire..

 

Designing and Supporting Enterprise Upgrades for roadside assistance

July 2, 2021 | Anissa Chen - Senior Product Manager

For a motor club or roadside assistance company, dispatch and case management software is a truly critical enterprise-wide system, governing all..

 

Introducing an outcome-driven approach to roadside services

June 2, 2021 | Chetan Ghai - Chief Commercial Officer, Insurance

This post was a collaboration between Chetan Ghai – Business Leader, Insurance Roadside & Cathy Orrico – Chief Client Officer. Roadside is a complex..