Chris Small - VP, Contact Center Operations

As VP of Contact Center Operations, Chris and his team focus their relentless attention on empowering our contact centers with the right tools, knowledge and training to deliver high impact experiences for our clients and their customers. Chris has spent over two decades at Agero holding various leadership positions in our product, network, and data and analysis teams improving stakeholder relationships through innovation and process improvement. Out of the office you'll find Chris playing with his three boys, directing the town high school marching band drumline or local little league team and wearing out his running shoes.

REINVENTING THE MODERN CALL CENTER

July 19, 2022 | Chris Small - VP, Contact Center Operations

The terms “call center” and “contact center,” and even “customer support,” often evoke the same image for many people: a sea of cubicles with..

 

Preparing for Summer Travel with innovation & optimization

May 10, 2022 | Chris Small - VP, Contact Center Operations

When it comes to car travel, summer is always busy and this summer is expected to follow suit. As we well know, when travel increases, so do flat..

 

Product Feature: Client API

January 15, 2021 | Chris Small - VP, Contact Center Operations

Consumer preference for self-service roadside assistance requests continues expanding rapidly. We've been welcoming this sea change with the..

 

Consumer Feedback: There's a Survey for That

March 2, 2020 | Chris Small - VP, Contact Center Operations

We recognize the impact that roadside can have on consumer brand perception and loyalty, so it is critical to maintain a tight feedback loop on the..

 

Agero + Swoop: Roadside by the Numbers

June 10, 2019 | Chris Small - VP, Contact Center Operations

Agero has been providing roadside assistance across the country for more than 45 years. We are proud of our scope and scale. We have the reach and..

 

Don't Ruin Your First Summer Road Trip - Vehicle Safety Tips for Memorial Day Driving

May 21, 2019 | Chris Small - VP, Contact Center Operations

With the season of road trips upon us as we head into the Memorial Day holiday - an increasingly busy road travel weekend - millions of..