This post was a collaboration between Chetan Ghai – Business Leader, Insurance Roadside & Cathy Orrico – Chief Client Officer.
Roadside is a complex business, but it doesn’t have to be complicated. With this guiding principle in mind, we are excited to announce a new era of roadside solutions designed around outcomes, and built on decades of industry leadership, expertise, and experience.
Introducing Agero’s new outcome-based roadside packages.
One size roadside does not fit all. We know all too well that each roadside program does not operate with the same business goal in mind. By curating our roadside solutions into three differentiated service tiers, we aim to simplify roadside management and align with our clients around distinct business objectives. The intent is to use our expertise to empower and support you, while delivering on the results that matter most to your brand:
In each of the millions of roadside events we support, for every one of our clients, there is a customer who needs help getting back on the road, quickly and safely. We are here to help you deliver on those hero moments.
When we assist your customers through an unexpected vehicle challenge, we’re reinforcing the value of your brand with your customers. Exceptional service throughout these events is how we generate millions of brand promoters each year. Those brand promoters correlate to key business objectives like customer retention, customer lifetime value, and organic customer growth.
However, successfully resolving roadside events is just the beginning: there are myriad follow-up opportunities to engage the customer, to strengthen relationships, deliver additional value, and enhance their experience with your brand.
We see in roadside countless opportunities to help you strengthen relationships between you and your customers. With our new outcome-based offerings, we can quickly and easily align on outcomes that will engage your customers in a way that meets your business needs. Then, our team gets to work, harnessing the full capabilities of our best-in-industry platform, network, expertise, data intelligence, customer care team, solutions and scale to your benefit. As always, we will provide the data-driven insights and crystal-clear event transparency you need to build and execute impactful customer engagement strategies.
Through whatever bumps in the road we might encounter, our unwavering objective is to make your brand the hero to your customers, whenever and wherever they need help with their vehicles, while delivering against the value that you expect from North America’s leading roadside partner.
Want to learn more? Contact our sales or client success teams today.
Meet the Author: Chetan Ghai - Chief Commercial Officer, Insurance