Agero Digital Transformation, Roadside Assistance Announced as 2021 CIO 100 Award Winner

IDG’s CIO 100 award recognizes enterprise excellence and innovation in IT


Medford, Mass. — March 22, 2021 — IDG’s CIO has named Agero as a 2021 CIO 100 award winner, recognizing the company’s ongoing business transformation and industry-leading digital roadside assistance platform powered by Swoop. Agero is proud to be a six-time recipient of this prestigious technology award, celebrating the highest level of strategic and operational excellence in IT.

“This year’s CIO 100 class demonstrates an amazing array of initiatives. Many helped their organizations thrive during the dark days of the coronavirus pandemic, whether by directly addressing new realities in health care or business or expediting digital adoption to adapt,” said Anne McCrory, Group VP, Customer Experience & Operations, IDG Communications, Inc. “We are honored to showcase these achievements and the spirit behind them at this year’s virtual CIO 100 Symposium & Awards in August.”

Agero was selected for its work to deliver a next generation roadside assistance experience for drivers in need of breakdown help. The company’s Swoop software platform, supported by Agero’s enterprise-wide digital transformation, enables this by seamlessly connecting a diverse ecosystem of stakeholders, from drivers in need of assistance to tow operators, repair shops, dealerships and clients, for an efficient and fully-transparent service event. This includes web and mobile-based request options; live, Uber-like tow truck tracking; machine learning-based service dispatching; intuitive contact center tooling; advanced reporting dashboards, and many other capabilities.

“Providing roadside support for consumers during a breakdown is incredibly complex, and historically, has been a very manual process. But today’s consumers expect a more seamless, connected experience; the roadside industry needed a technology upgrade,” said Dave Ferrick, Chief Executive Officer, Agero. “Our best-in-class Swoop platform delivers the digital capabilities and peace of mind our millions of supported customers want and the insight and accountability our clients need.”

The company has undergone an extensive digital business transformation, which, despite the onset of the global pandemic and the rapid shift to remote work for its over 2,800 employees with no impact to 24x7 uptime, reached new levels of success in 2020. This includes the launch of more than two dozen roadside product features, updates and new services for Agero’s automotive and insurance lines of businesses.

“This has been a transformational process, from a product, strategy and cultural standpoint,” said Bernie Gracy, Chief Digital Officer, Agero. “Our entire way of thinking has changed, as has the clock-speed of the company. The flexibility that has come with our modern and cloud-based architecture, data structure and APIs enables us to move incredibly quickly to meet our clients’ and their customers’ rapidly evolving needs for roadside – and beyond.”

As the leading white label, roadside assistance and driver safety services provider in North America, Agero provides critical and potentially life-saving assistance for approximately 12 million breakdown and accident events annually. With a highly curated national network of towing and roadside companies, Agero serves 100 percent of zip codes in the U.S.

Executives from the winning companies will be recognized virtually at the CIO 100 Symposium & Awards.

To learn more about Agero Roadside Assistance, visit the website or contact an Agero representative.


About the CIO 100 Awards
The annual CIO 100 Awards celebrate 100 organizations and the teams within them that are using IT in innovative ways to deliver business value, whether by creating competitive advantage, optimizing business processes, enabling growth or improving relationships with customers. The award is an acknowledged mark of enterprise excellence.

Coverage of the 2021 CIO 100 award-winning projects will be available online at in the weeks and months leading up to the event and in the summer issue of CIO’s digital magazine.


About CIO
CIO focuses on attracting the highest concentration of enterprise CIOs and business technology executives with unparalleled peer insight and expertise on business strategy, innovation, and leadership. As organizations grow with digital transformation, CIO provides its readers with key insights on career development, including certifications, hiring practices and skills development. The award-winning CIO portfolio provides business technology leaders with analysis and insight on information technology trends and a keen understanding of IT’s role in achieving business goals. CIO is published by IDG Communications, Inc. Company information is available at

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About Agero
Agero’s mission is to rethink the roadside experience through a powerful combination of passionate people and data-driven technology, strengthening its clients’ relationships with their customers. As a leading B2B provider of next-gen driver assistance services, Agero is pushing the industry in a new direction, taking manual processes and redefining them as digital, transparent and connected. This includes: a transformative roadside event management platform powered by Swoop, a San Francisco based software company acquired in 2018; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and intuitive tow dispatch software.

The company protects 115 million vehicles in partnership with leading automobile manufacturers, insurance carriers and other diversified clients. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America and Europe. To learn more, visit


Media Contact:
Kate Patty
PR Manager, Agero



Meet the Author: Kate Patty - Sr. Public Relations & Engagement Marketing Manager

Kate leads public relations and social media for Agero, helping the company translate its vision and leadership into impactful and meaningful stories for the public at large. Responsible for helping Agero amplify its brand mission, support product awareness and increase understanding with clients, consumers, service providers, current associates and potential employees, Kate leverages her over 10 years of experience in this fast-paced role. When not at work, she enjoys spending time with her husband, young daughter and chocolate lab, Penny.


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