Agero Insights

In the Customer’s Shoes: A Firsthand Perspective on the Accident Management Experience

October 4, 2022 | Jake Wright - Product Marketing Manager

Accident coverage is a service that most drivers have but nobody wants to experience – after all, who wants to be in an accident? For 32% of drivers,..

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Driving Driving Through People and Technology: Supporting Our Agents

July 28, 2022 | Pamela Walsh, Director, Learning & Development

Our business is powered by a unique combination of people and technology, not people or technology. Our people are critical to our success and we..

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Roadside Intake Channels: How better data leads to better outcomes

July 20, 2022 | Tariq Qureshi - Director of Data Science and Analytics

At Agero, data drives just about everything we do. We use the terabytes of data that we gather from millions of automotive events every year to..

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Preparing for Summer Travel with innovation & optimization

May 10, 2022 | Chris Small - VP, Contact Center Operations

When it comes to car travel, summer is always busy and this summer is expected to follow suit. As we well know, when travel increases, so do flat..

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Product Updates: Transparency and a holistic view of roadside events

March 7, 2022 | Patrick Davis - Vice President of Product

As an industry leader, we recognize that transparency is essential to just about everything we do. For clients and partners, transparency on the..

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Enhancing Omnichannel Customer Support with a Virtual Chat Assistant

January 4, 2022 | Machu Latorre – Senior Product Manager

When supporting drivers during a roadside event, there is not one right way to ensure customers get the help they need. Instead, the best practice is..

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Agero’s New Conversational AI Improves Roadside Assistance Efficiency and Experience

October 14, 2021 | Kate Patty - Sr. Public Relations & Engagement Marketing Manager

MEDFORD, Mass. – October 14, 2021– Agero, whose leading B2B software and services enable auto manufacturers, fleets, insurers, and others to support..

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Mobilizing around mobile: Increasing insurance app engagement

September 17, 2021 | Chetan Ghai - Chief Commercial Officer, Insurance

Discover the critical functions and best practices that result in winning app experiences.

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The Roadside (Mis)Perception Problem: Why Only 1 in 3 Drivers Uses their Coverage to Resolve an Event

August 26, 2021 | Eliahu Sussman – Senior Product Marketing Manager

Every day, our team works with service providers, industry partners, and our clients to help more than 35,000 drivers get back on the road following..

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Using Technology to Drive Evolution: The Metromile & Agero Story

August 10, 2021 | Peter VanDorpe - Client Success Director

The insurance industry has been rapidly evolving as leading companies and insurance-tech challengers bring new technologies and models to deliver ..

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