Agero Insights

Preparing for Summer Travel with innovation & optimization

May 10, 2022 | Chris Small - VP, Product

When it comes to car travel, summer is always busy and this summer is expected to follow suit. As we well know, when travel increases, so do flat..

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Enhancing Omnichannel Customer Support with a Virtual Chat Assistant

January 4, 2022 | Machu Latorre – Senior Product Manager

When supporting drivers during a roadside event, there is not one right way to ensure customers get the help they need. Instead, the best practice is..

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Agero’s New Conversational AI Improves Roadside Assistance Efficiency and Experience

October 14, 2021 | Kate Patty - Public Relations Manager

MEDFORD, Mass. – October 14, 2021– Agero, whose leading B2B software and services enable auto manufacturers, fleets, insurers, and others to support..

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Mobilizing around mobile: Increasing insurance app engagement

September 17, 2021 | Chetan Ghai - Business Leader, Insurance Roadside

Discover the critical functions and best practices that result in winning app experiences.

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The Roadside (Mis)Perception Problem: Why Only 1 in 3 Drivers Uses their Coverage to Resolve an Event

August 26, 2021 | Eliahu Sussman – Product Marketing Manager

Every day, our team works with service providers, industry partners, and our clients to help more than 35,000 drivers get back on the road following..

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Using Technology to Drive Evolution: The Metromile & Agero Story

August 10, 2021 | Peter VanDorpe - Client Success Director

The insurance industry has been rapidly evolving as leading companies and insurance-tech challengers bring new technologies and models to deliver ..

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Agero Introduces Tow To Repair, a Fully-Managed Direct Tow Option for Dealers, Repair Facilities and Body Shops

June 3, 2021 | Kate Patty - Public Relations Manager

Branded digital service streamlines pick up and drop off of customer vehicles, allowing providers to stay top-of-mind for both routine maintenance..

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A Service Provider Perspective: The Importance of Digital Photos

May 27, 2021 | Ariel Folkerts - Digital Marketing Specialist

Documentation and taking photos during a service job is critical in the damage claims process. We spoke with Andy Parker from AnyTime Towing &..

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Agero Launches New Service to Help Automakers, Dealers and Fleets Scale and Optimize Vehicle Transportation and Delivery

April 27, 2021 | Kate Patty - Public Relations Manager

Vehicle Transport simplifies complex logistics management, enables time and cost efficiency, reduces risk

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Agero Wins Excellence in Customer Service Award for Third Consecutive Year

April 20, 2021 | Kate Patty - Public Relations Manager

Medford, Mass. – April 20, 2021 – Agero, whose leading B2B software and services enable auto manufactures and insurers to support customers at every..

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