Posts about

Customer Experience

Roadside assistance becomes simpler than ever with Agero's Blink Roadside Amazon Alexa Skill

December 15, 2020 | Kate Patty - Public Relations Manager

“Alexa, my car ran out of gas” and other common roadside utterances will now prompt Alexa to offer Blink Roadside assistance anywhere in the U.S.

 

Alternative Transportation: Minimizing Disruption from Tow Events

November 25, 2020 | Mathieu Pirio - Product Manager

Automotive mishaps that leave a vehicle disabled take place thousands of times a day across the United States. And every single time, it knocks..

 

Agero Finalist in Company of the Year Awards Program

November 10, 2020 | Kate Patty - Public Relations Manager

Agero has been named a finalist in the Business Intelligence Group’s international 2020 BIG Awards for Business. Recognized for our 50 years of..

 

'In these uncertain times…': How pandemic stress is destabilizing NPS across industries

October 27, 2020 | Beth Davidson - Chief Marketing Officer

In normal times, we use customer experience metrics like NPS to provide valuable insights into the performance of our products and services. A..

 

Consumer Feedback: There's a Survey for That

March 2, 2020 | Chris Small - VP, Product

We recognize the impact that roadside can have on consumer brand perception and loyalty, so it is critical to maintain a tight feedback loop on..

 

Consumer Insights: When It Comes to Vehicle Breakdowns, There Is No Magic Formula

January 20, 2020 | Elliot Gordon - Product Marketing Manager

We are serious about our mission to help drivers get their days back on track after a breakdown. By fulfilling this promise we not only make a..

 

Roadside Builds Consumer Loyalty - But Don't Take Our Word for It

October 10, 2019 | Elliot Gordon - Product Marketing Manager

Based on consumer research we have found that consumers who use sponsored roadside support have a great affinity to their roadside provider. In..

 

Consumer Insights: How Coverage Expectations and Request Channel Can Impact NPS

September 18, 2019 | Elliot Gordon - Product Marketing Manager

At Agero, we take pride in leveraging our network and systems to support consumers on the side of the road. We recognize that we have an..

 

How The Growing Electric Vehicle Market Impacts Roadside

July 29, 2019 | Alejandro Alvarado - Director of Corporate Strategy

At Agero, we recognize that it is critical to stay up to date with trends and technologies that impact roadside. One area of rapid change is the..

 

Why Roadside Is A Customer-Loyalty Building Experience for Insurers

July 26, 2019 | Cathy Orrico - Chief Client Officer

At Agero we support some of the biggest brands in insurance and automotive and deliver peace of mind to more than 115 million consumers through..