Posts about

Customer Experience

'In these uncertain times…': How pandemic stress is destabilizing NPS across industries

October 27, 2020 | Beth Davidson - Chief Marketing Officer

In normal times, we use customer experience metrics like NPS to provide valuable insights into the performance of our products and services. A..

 

Consumer Feedback: There's a Survey for That

March 2, 2020 | Chris Small - VP, Product

We recognize the impact that roadside can have on consumer brand perception and loyalty, so it is critical to maintain a tight feedback loop on..

 

Consumer Insights: When It Comes to Vehicle Breakdowns, There Is No Magic Formula

January 20, 2020 | Elliot Gordon - Product Marketing Manager

We are serious about our mission to help drivers get their days back on track after a breakdown. By fulfilling this promise we not only make a..

 

Roadside Builds Consumer Loyalty - But Don't Take Our Word for It

October 10, 2019 | Elliot Gordon - Product Marketing Manager

Based on consumer research we have found that consumers who use sponsored roadside support have a great affinity to their roadside provider. In..

 

Consumer Insights: How Coverage Expectations and Request Channel Can Impact NPS

September 18, 2019 | Elliot Gordon - Product Marketing Manager

At Agero, we take pride in leveraging our network and systems to support consumers on the side of the road. We recognize that we have an..

 

How The Growing Electric Vehicle Market Impacts Roadside

July 29, 2019 | Alejandro Alvarado - Director of Corporate Strategy

At Agero, we recognize that it is critical to stay up to date with trends and technologies that impact roadside. One area of rapid change is the..

 

Why Roadside Is A Customer-Loyalty Building Experience for Insurers

July 26, 2019 | Cathy Orrico - Chief Client Officer

At Agero we support some of the biggest brands in insurance and automotive and deliver peace of mind to more than 115 million consumers through..

 

Don't Ruin Your First Summer Road Trip - Vehicle Safety Tips for Memorial Day Driving

May 21, 2019 | Chris Small - VP, Product

With the season of road trips upon us as we head into the Memorial Day holiday - an increasingly busy road travel weekend - millions of..

 

A Storm is Brewing: Bad Weather Driving Tips

February 12, 2019 | Domenic Galdo - VP, Network Operations

Just ten days ago, Punxsutawney Phil neglected to see his shadow and predicted an early spring. Days later, unseasonably warm temperatures permeated..

 

Holistic Accident Solutions Are Not Just Smart, They're Becoming Necessary

November 7, 2018 | Jeffrey Blecher - Chief Strategy Officer

By combining Agero’s Accident Scene Management (ASM) processes with Agero’s Driver360® smartphone-based automatic crash detection algorithms,..