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Customer Experience

Enhancing Omnichannel Customer Support with a Virtual Chat Assistant

January 4, 2022 | Machu Latorre – Senior Product Manager

When supporting drivers during a roadside event, there is not one right way to ensure customers get the help they need. Instead, the best practice..
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Agero’s New Conversational AI Improves Roadside Assistance Efficiency and Experience

October 14, 2021 | Kate Patty - Public Relations Manager

MEDFORD, Mass. – October 14, 2021– Agero, whose leading B2B software and services enable auto manufacturers, fleets, insurers, and others to..
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Mobilizing around mobile: Increasing insurance app engagement

September 17, 2021 | Chetan Ghai - Business Leader, Insurance Roadside

Discover the critical functions and best practices that result in winning app experiences.  
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The Roadside (Mis)Perception Problem: Why Only 1 in 3 Drivers Uses their Coverage to Resolve an Event

August 26, 2021 | Eliahu Sussman – Product Marketing Manager

Every day, our team works with service providers, industry partners, and our clients to help more than 35,000 drivers get back on the road..
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Using Technology to Drive Evolution: The Metromile & Agero Story

August 10, 2021 | Peter VanDorpe - Client Success Director

The insurance industry has been rapidly evolving as leading companies and insurance-tech challengers bring new technologies and models to deliver ..
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Agero Introduces Tow To Repair, a Fully-Managed Direct Tow Option for Dealers, Repair Facilities and Body Shops

June 3, 2021 | Kate Patty - Public Relations Manager

Branded digital service streamlines pick up and drop off of customer vehicles, allowing providers to stay top-of-mind for both routine maintenance..
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A Service Provider Perspective: The Importance of Digital Photos

May 27, 2021 | Ariel Folkerts - Digital Marketing Specialist

Documentation and taking photos during a service job is critical in the damage claims process. We spoke with Andy Parker from AnyTime Towing &..
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Agero Launches New Service to Help Automakers, Dealers and Fleets Scale and Optimize Vehicle Transportation and Delivery

April 27, 2021 | Kate Patty - Public Relations Manager

Vehicle Transport simplifies complex logistics management, enables time and cost efficiency, reduces risk
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Agero Wins Excellence in Customer Service Award for Third Consecutive Year

April 20, 2021 | Kate Patty - Public Relations Manager

Medford, Mass. – April 20, 2021 – Agero, whose leading B2B software and services enable auto manufactures and insurers to support customers at..
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Roadside Intake Channels: How better data leads to better outcomes

April 2, 2021 | Michael Bell - Senior Director of Data Science and Analytics

At Agero, data drives just about everything we do. We use the terabytes of data that we gather from millions of automotive events every year to..
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