Agero Insights

To learn more about the evolving roadside landscape, Agero conducts a benchmark study which surveys over 2,500 drivers to get a pulse not only on event predictors, type, and frequency--but also what drivers think and feel about roadside coverage. 

At Agero, roadside assistance isn't merely a part of our operations; it's our deep-seated commitment. Given the staggering number of over 240 million drivers navigating America's roads in 2023 alone, and with this figure steadily rising each year, we recognize the criticality of not just offering prompt aid to drivers in distress, but also delving into the ever-changing roadside landscape to enhance our support for both clients and their clientele.

To achieve this, Agero annually undertakes comprehensive research. In our 2023 benchmark study, we engaged with over 2,500 drivers to delve into the intricacies of roadside incidents – encompassing their frequency, nature, and resolution. The findings reveal that roadside incidents are more prevalent than commonly perceived, particularly concerning electric vehicles, and that drivers' misunderstandings about roadside coverage present an obstacle to usage and adoption.

The infographic below highlights the study's key takeaways. 

For more infographics, as well as white papers, videos and podcast episodes, visit www.agero.com/multimedia.