MEDFORD, Mass. – Sept. 13, 2022 –Agero, whose leading B2B2C software and services enable auto manufacturers, insurers and others to support their customers at every stage of vehicle ownership, today announced a series of platform enhancements and services that will further modernize the roadside assistance and vehicle support experience for clients, their customers and Agero’s extensive service provider network. These updates – ranging from digital repair coupons to streamlined event communication and EV battery monitoring – are just the latest steps Agero has taken in transforming the driver support experience to increase efficiency, speed service completion and offer new options for consumers.
“Aging vehicles and higher traffic volumes are equating to robust demand for roadside services, and we continue adding enhancements to our digital platform to ensure the best possible experience in those stressful events,” noted Jeff Blecher, Agero’s Chief Strategy & Digital Officer. “At the same time, we’re rolling out a series of new offerings to ensure our customers can offer motorists the best possible 360-degree support for vehicle ownership.”
The latest updates to Agero’s evolving, powerful platform and robust - and growing - suite of services include:
Payment Support Options for Consumers
Self Service Payments: A new online portal gives drivers the ability to securely and quickly process out of pocket payments during the time of service, without needing to provide credit or debit card details to agents.
Digital Coupons: Twenty percent of drivers need help selecting a tow destination when their vehicle breaks down. With Digital Coupons, consumers can receive convenient, timely, targeted discounts at leading partner facilities from the Agero repair assistance and dealership network, helping reduce the stress and uncertainty for those who need help determining where their vehicle should go.
Intelligent EV Insights For, and From, Automakers
EV Battery Monitoring: This new capability collects and collates EV battery data from connected vehicles to ensure a safe and seamless customer experience. In the event that EV battery data is outside of normal bounds, roadside assistance and emergency triage can be dispatched to support the customer and their vehicle.
Dedicated EV Handling Material: Agero’s extensive vehicle handling knowledge portal has been updated to include an extensive list of EV handling guidance and best practices. This material, included in appropriate dispatch details, empowers Service Providers with the right insight at the right time.
At-Your-Fingertips Guidance for Service Providers
Service Provider Chat: A new, real-time chat functionality built directly into the Swoop provider experience gives busy service providers quick access to live and virtual job support agents at the click of a button. Available 24/7 and with built in automation logic, Service Provider Chat enables the Agero network to quickly communicate job updates and get time back in their day.
Job Update Button: A new digital workflow for dispatchers allows for rapid updates to job status, directly from the Swoop Mobile App or Swoop Desktop.
Agero has led the driver assistance industry for nearly 50 years. Today the company delivers services and peace of mind in more than 12 million annual service events.
About Agero Wherever drivers go, we’re leading the way. Agero’s mission is to reimagine the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B2C, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem.
The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of independent service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com.
Kate leads public relations and social media for Agero, helping the company translate its vision and leadership into impactful and meaningful stories for the public at large. Responsible for helping Agero amplify its brand mission, support product awareness and increase understanding with clients, consumers, service providers, current associates and potential employees, Kate leverages her over 10 years of experience in this fast-paced role. When not at work, she enjoys spending time with her husband, young daughter and chocolate lab, Penny.