MEDFORD, Mass. – Sept. 13, 2022 – Agero, whose leading B2B2C software and services enable auto manufacturers, insurers and others to support their customers at every stage of vehicle ownership, today announced a series of platform enhancements and services that will further modernize the roadside assistance and vehicle support experience for clients, their customers and Agero’s extensive service provider network. These updates – ranging from digital repair coupons to streamlined event communication and EV battery monitoring – are just the latest steps Agero has taken in transforming the driver support experience to increase efficiency, speed service completion and offer new options for consumers.
“Aging vehicles and higher traffic volumes are equating to robust demand for roadside services, and we continue adding enhancements to our digital platform to ensure the best possible experience in those stressful events,” noted Jeff Blecher, Agero’s Chief Strategy & Digital Officer. “At the same time, we’re rolling out a series of new offerings to ensure our customers can offer motorists the best possible 360-degree support for vehicle ownership.”
The latest updates to Agero’s evolving, powerful platform and robust - and growing - suite of services include:
Payment Support Options for Consumers
Intelligent EV Insights For, and From, Automakers
At-Your-Fingertips Guidance for Service Providers
Agero has led the driver assistance industry for nearly 50 years. Today the company delivers services and peace of mind in more than 12 million annual service events.
Wherever drivers go, we’re leading the way. Agero’s mission is to reimagine the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B2C, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem.
The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of independent service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com.
Kate Patty, Agero
Meet the Author: Kate Patty - Sr. Public Relations & Engagement Marketing Manager