A few months ago, we highlighted Agero’s On Demand App, enabled through VIVR (Visual Interactive Voice Response). Since 2014, we have seen the preference for self-service roadside assistance requests nearly triple, so we introduced our On Demand App on our roadside platform in 2018 as a way to deliver a digital experience for our clients who do not have their own branded native app.
However, among the self-service channels, mobile apps are the most preferred. For consumers who are used to using their mobile devices to order food, request a ride, or deposit a check, the mobile roadside experience is considered faster and overall preferable to speaking with an agent by phone. We make it easy for our clients to create a seamless digital roadside experience directly in their own mobile apps using Agero’s Mobile API.
We have seen digital roadside requests through our mobile API grow by 50% over the past 12 months. For both our clients and consumers, there are significant benefits over other request channels:
We are excited about the possibilities as more customers request roadside assistance through our clients’ mobile apps. We continue to invest in improvements and new features for our mobile API – stay in the loop with our blog to learn about them as they are released.
In the meantime, if you are thinking about how to encourage consumers to use your digital channels, check out some best practices here.
Meet the Author: Chris Small - VP, Product