Posts about

NPS

Roadside Intake Channels: How better data leads to better outcomes

April 2, 2021 | Michael Bell - Senior Director of Data Science and Analytics

At Agero, data drives just about everything we do. We use the terabytes of data that we gather from millions of automotive events every year to..

 

'In these uncertain times…': How pandemic stress is destabilizing NPS across industries

October 27, 2020 | Beth Davidson - Chief Marketing Officer

In normal times, we use customer experience metrics like NPS to provide valuable insights into the performance of our products and services. A..

 

Consumer Feedback: There's a Survey for That

March 2, 2020 | Chris Small - VP, Product

We recognize the impact that roadside can have on consumer brand perception and loyalty, so it is critical to maintain a tight feedback loop on..