Domenic Galdo | VP, Network Operations

Domenic Galdo | VP, Network Operations
Domenic is responsible for building and leading our professional service delivery organization, including Agero's national ecosystem of thousands of service providers across the U.S. Prior to re-joining Agero in 2016, Domenic was the Chief of Sales at Goji.com, where he was responsible for the sales, training, and recruiting functions for the largest online independent auto insurance agency in the nation. Before this, he was the SVP of Operations at the Boston-based energy efficiency company Next Step Living. Over the four years at Next Step Living, Domenic was instrumental in helping Next Step grow into an Inc. 100 “Fastest Growing Company” as he managed all of their partner networks, installation operations, logistics, customer service and customer care functions. From 2006 to 2011, Domenic was Vice President of Operations at BostonCoach, a subsidiary of Fidelity Investments. While at BostonCoach, Domenic managed all customer facing and service delivery functions. From 1995 to 2006, Domenic held various management positions within Agero's operations functions. A resident of Norfolk, MA, where he lives with his wife Maribel and three sons (Nicholas, Christopher and Benjamin), Domenic holds a Bachelor of Science degree in International Business from Newbury College and a Master of Science in Leadership from Emmanuel College.

Recent Posts

Four Indispensable Traits That Define Accomplished Tow Operators

[fa icon='calendar'] Sep 16, 2019 12:56:00 PM / by Domenic Galdo | VP, Network Operations

Being a tow operator is not just about driving a shiny tow truck. It’s about road safety, customer service, job competence, and, unsurprisingly, self-sacrifice. In my 19 years at Agero dealing with service providers, and with dozens of tow shows under my belt, I have been able to observe firsthand how they operate and what makes them really good at what they do:

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Being a Tow Operator Is Not Just a Profession. It's a Vocation.

[fa icon='calendar'] Jul 30, 2019 12:57:00 PM / by Domenic Galdo | VP, Network Operations

According to the Meriam-Webster Dictionary, a vocation is “a summons or strong inclination to a particular state or course of action.” Professions generally thought of as vocations are priests, doctors, firefighters, or police officers. Rarely do we think of tow operators as doing the job because of an inner calling. And yet…

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A Storm is Brewing: Bad Weather Driving Tips

[fa icon='calendar'] Feb 12, 2019 2:28:00 PM / by Domenic Galdo | VP, Network Operations

Just ten days ago, Punxsutawney Phil neglected to see his shadow and predicted an early spring. Days later, unseasonably warm temperatures permeated throughout the country, hot on the heels of the late January polar vortex weather pattern that caused near-record lows across the U.S. Can we count on Phil to bring spring soon? Perhaps, but more likely, our bouncing temperatures are indicative of a typically raucous late-winter season.

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