Being a tow operator is not just about driving a shiny tow truck. It’s about road safety, customer service, job competence, and, unsurprisingly, self-sacrifice. In my 19 years at Agero dealing with service providers, and with dozens of tow shows under my belt, I have been able to observe firsthand how they operate and what makes them really good at what they do:
According to the Meriam-Webster Dictionary, a vocation is “a summons or strong inclination to a particular state or course of action.” Professions generally thought of as vocations are priests, doctors, firefighters, or police officers. Rarely do we think of tow operators as doing the job because of an inner calling. And yet…
Just ten days ago, Punxsutawney Phil neglected to see his shadow and predicted an early spring. Days later, unseasonably warm temperatures permeated throughout the country, hot on the heels of the late January polar vortex weather pattern that caused near-record lows across the U.S. Can we count on Phil to bring spring soon? Perhaps, but more likely, our bouncing temperatures are indicative of a typically raucous late-winter season.