Tim Chung - Business Leader, OEM Roadside
Tim Chung is Business Leader for Agero’s Automotive Roadside line of business. He joined Agero through the Swoop acquisition in 2018 and played a critical role in growing Agero's operations and sales engineering functions. Prior to Swoop, Tim managed service and after-sales programs at Tesla, including global operations for roadside assistance. He currently resides in San Francisco, CA, and holds a Masters in Environmental Management from Duke University and a BA from Point Loma Nazarene University.
January 10, 2023 | 4 min read
Driving the customer experience with vehicle expertise
Tim Chung - Business Leader, OEM Roadside
Keeping up on all the new features, capabilities and technologies in the car industry is no small feat. Most of the time, a basic knowledge of how to work the car, safety features and the sound system is the only information a vehicle owner needs. But about once every two years,...
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March 25, 2021 | 4 min read
Building Customer Loyalty at Each Stage of the Automotive Lifecycle
Tim Chung - Business Leader, OEM Roadside
Customer experience plays a significant role in building brand loyalty for automotive. Market leaders in automotive brand loyalty are able to garner nearly a 60% repurchase rate according to a recent study by JD Power.
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