Machu Latorre – Senior Product Manager
A key member of Agero’s digital innovation team, Machu leads Agero’s efforts to create exceptional user experiences through conversational artificial intelligence. Machu is passionate about leveraging cutting-edge tools and technologies to introduce seamless, scalable solutions that reduce friction and enable exciting new capabilities. In addition to training bots to interact with humans, Machu is an award-winning film producer and director who holds a film degree from AAU in San Francisco. She is a native of Spain.
January 4, 2022 | 3 min read
Enhancing Omnichannel Customer Support with a Virtual Chat Assistant
Machu Latorre – Senior Product Manager
When supporting drivers during a roadside event, there is not one right way to ensure customers get the help they need. Instead, the best practice is to offer a variety of different options so that customers can request and receive assistance in the channel they are most...
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