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Digital Transformation

August 1, 2024 | 3 min read

BostonCISO Honors Agero’s Bob Sullivan with 2024 ORBIE® Award

Jeannine Booton - VP, Corporate Marketing

Prestigious award program recognizes technology leadership excellence throughout New EnglandMEDFORD, Mass. – July 31, 2024 - Agero, the leading B2B white-label provider of digital driver assistance services and software for the majority of automotive and auto insurance brands,...   Read Full Story

July 27, 2022 | 3 min read

Debunking the Myths of Digital Transformation

Jeffrey Blecher - Chief Strategy & Digital Officer

There has been a rapid change in digital needs and expectations for assistance services in recent years. This has been fueled by rapid advancements in consumer technology, and exacerbated by the digital acceleration of the pandemic. To meet these new expectations, assistance...   Read Full Story

January 4, 2022 | 3 min read

Enhancing Omnichannel Customer Support with a Virtual Chat Assistant

Machu Latorre – Senior Product Manager

When supporting drivers during a roadside event, there is not one right way to ensure customers get the help they need. Instead, the best practice is to offer a variety of different options so that customers can request and receive assistance in the channel they are most...   Read Full Story