Frank Klemovitch - Senior Director, Product Management

Frank Klemovitch is the Sr. Director of Product Management in the Dealer & Repair Line of Business at Agero. Frank has deep automotive industry experience and knowledge, with a tenure of over 21 years at Agero. He began his career as a software engineer before pursing an MBA at Boston College, after which he brought his technical and analytical skills to the operational side of the business. Today he is a passionate product management leader, focused on leveraging data and creative thinking to solve challenging business problems and deliver on superior customer service.

February 28, 2023 | 4 min read

How to engage with the right roadside customers at the right time

Frank Klemovitch - Senior Director, Product Management

When a mechanical failure occurs, customers often require a tow and a repair to resolve the underlying issue. Our goal is to make this experience as seamless as possible. When customers are faced with an unexpected repair, they struggle to determine a tow location and with the...   Read Full Story

November 30, 2021 | 3 min read

Supporting Customers with Unexpected Expenses

Frank Klemovitch - Senior Director, Product Management

Consumers struggle to pay for unexpected expenses, including car repair How to make repair financing accessible Access to capital for vehicle repairs is a struggle for many Americans. With the average car getting older, breakdowns and emergency repairs are likely causing more...   Read Full Story

September 27, 2021 | 4 min read

Creating Positive NPS Through Engagement

Frank Klemovitch - Senior Director, Product Management

Why NPS matters and how you can improve it NPS (Net Promoter Score) is often used as the gold standard metric for measuring customer experience. Rightfully so, as this metric strongly correlates to business growth. According to Bain Research, the NPS leader in a category outgrew...   Read Full Story

June 3, 2021 | 7 min read

Unlock new opportunities with dealer towing solutions

Frank Klemovitch - Senior Director, Product Management

Tens of millions of cars move across American roadways every year. Of those millions of vehicle owners, roughly 1 in every 8 drivers has a tow event, according to our 2020 consumer benchmark research. Towing can come in a variety of shapes and sizes, ranging from transporting a...   Read Full Story