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February 28, 2023 | 4 min read

How to engage with the right roadside customers at the right time

Frank Klemovitch - Senior Director, Product Management

When a mechanical failure occurs, customers often require a tow and a repair to resolve the underlying issue. Our goal is to make this experience as seamless as possible. When customers are faced with an unexpected repair, they struggle to determine a tow location and with the...   Read Full Story

March 14, 2022 | 3 min read

Industry Solutions: Improving Efficiency with Vehicle Transport

Rob Hawkins - Senior Product Manager

In the wake of COVID-19, a large percentage of car sales have moved online. In fact, our internal 2021 survey found that 40% of 2021 new and used car sales came from digital channels. This trend has increased the need for a transportation solution to finalize these digital sales...   Read Full Story

November 30, 2021 | 3 min read

Supporting Customers with Unexpected Expenses

Frank Klemovitch - Senior Director, Product Management

Consumers struggle to pay for unexpected expenses, including car repair How to make repair financing accessible Access to capital for vehicle repairs is a struggle for many Americans. With the average car getting older, breakdowns and emergency repairs are likely causing more...   Read Full Story

September 27, 2021 | 4 min read

Creating Positive NPS Through Engagement

Frank Klemovitch - Senior Director, Product Management

Why NPS matters and how you can improve it NPS (Net Promoter Score) is often used as the gold standard metric for measuring customer experience. Rightfully so, as this metric strongly correlates to business growth. According to Bain Research, the NPS leader in a category outgrew...   Read Full Story

June 3, 2021 | 7 min read

Unlock new opportunities with dealer towing solutions

Frank Klemovitch - Senior Director, Product Management

Tens of millions of cars move across American roadways every year. Of those millions of vehicle owners, roughly 1 in every 8 drivers has a tow event, according to our 2020 consumer benchmark research. Towing can come in a variety of shapes and sizes, ranging from transporting a...   Read Full Story

April 27, 2021 | 4 min read

The Challenge and Opportunity of Vehicle Transport

Rob Hawkins - Senior Product Manager

Every year, approximately 17 million new vehicles are transported to nearly 17,000 dealerships throughout the US, marking the beginning of an average 11-year lifetime often across several owners.At each change in ownership, vehicles are typically moved from one location to the...   Read Full Story