Posts about

Consumer Affairs

October 4, 2022 | 4 min read

Agero Launches First-of-its-Kind Case Management Technology Platform for Automotive Consumer Affairs Divisions

Kate Patty - Sr. Public Relations & Engagement Marketing Manager

 CASE™ solution helps automakers deliver configurable support throughout the vehicle ownership lifecycle   Read Full Story

February 18, 2021 | 4 min read

Agero Introduces End-to-End Vehicle Recall Management Solution, Helping Auto Manufacturers Quickly and Effectively Drive Recall Completion

Kate Patty - Sr. Public Relations & Engagement Marketing Manager

Comprehensive, configurable solution integrates everything from VIN Validation to Omnichannel Consumer Notification and Outreach, Service Scheduling, Vehicle Logistics Management and Real-Time Reporting for a seamless customer experience   Read Full Story

September 25, 2020 | 3 min read

Insights: A successful recall campaign starts with understanding your customer

Jeff Bohn - Product Manager

At Agero, our goal is to support our clients in providing the best service to their customers while driving higher recall completion rates. We regularly conduct research to stay up to speed with industry trends and explore ways to improve our products and services. We recently...   Read Full Story

August 26, 2020 | 20 min read

Rethinking Recalls: Best Practices for Better Outcomes

Jason Peters - VP, Consumer Affairs

In a typical year, between 20-30 million vehicles in the US are affected by recalls. The way an automaker deals with recalls can have a lasting impact on customer loyalty, brand, and public relations. Failure to comply with NHTSA recall requirements can also put automakers at...   Read Full Story