Posts about
Consumer Affairs
October 4, 2022 | 4 min read
Agero Launches First-of-its-Kind Case Management Technology Platform for Automotive Consumer Affairs Divisions
Kate Patty - Lead, Network Engagement
CASE™ solution helps automakers deliver configurable support throughout the vehicle ownership lifecycle
Read Full Story
February 18, 2021 | 4 min read
Agero Introduces End-to-End Vehicle Recall Management Solution, Helping Auto Manufacturers Quickly and Effectively Drive Recall Completion
Kate Patty - Lead, Network Engagement
Comprehensive, configurable solution integrates everything from VIN Validation to Omnichannel Consumer Notification and Outreach, Service Scheduling, Vehicle Logistics Management and Real-Time Reporting for a seamless customer experience
Read Full Story
September 25, 2020 | 3 min read
Insights: A successful recall campaign starts with understanding your customer
At Agero, our goal is to support our clients in providing the best service to their customers while driving higher recall completion rates. We regularly conduct research to stay up to speed with industry trends and explore ways to improve our products and services. We recently...
Read Full Story
August 26, 2020 | 20 min read
Rethinking Recalls: Best Practices for Better Outcomes
Jason Peters - VP, Consumer Affairs
In a typical year, between 20-30 million vehiclesin the US areaffected by recalls.The way an automaker deals with recallscan have a lastingimpact oncustomer loyalty, brand, andpublic relations.Failure tocomply with NHTSArecallrequirementscan also put automakers at...
Read Full Story