Posts about

Recall Solutions

March 28, 2022 | 3 min read

Extending Our OEM Partnerships to Seamlessly Support Recalls

Jeff Bohn - Product Manager

Supporting the full automotive lifecycle means supporting customers from their first test drive all the way to vehicle trade-in, with every big and small moment in between. A key piece of this is ensuring that your brand values, voice and support extend to every touchpoint...   Read Full Story

November 15, 2021 | 3 min read

Best Practices in Critical Supplier Recall Management

Jason Peters - VP, Consumer Affairs

Takata airbags are the largest recall in the history of the auto industry. Since the issue was first uncovered in 2013, 28 deaths and more than 400 injuries have been attributed to the faulty inflators which may malfunction and send shrapnel into the cabin. Over the past 8...   Read Full Story

July 26, 2021 | 3 min read

Agero's Recall Solutions In Action

Jeff Bohn - Product Manager

Our Recall Solutions platform, launched in February, 2021, builds on our decades of automotive experience to support customers through the entire recall process. With robust systems, algorithms and comprehensive data modelling, we set out to redefine the standard for agility,...   Read Full Story

February 18, 2021 | 4 min read

Agero Introduces End-to-End Vehicle Recall Management Solution, Helping Auto Manufacturers Quickly and Effectively Drive Recall Completion

Kate Patty - Sr. Public Relations & Engagement Marketing Manager

Comprehensive, configurable solution integrates everything from VIN Validation to Omnichannel Consumer Notification and Outreach, Service Scheduling, Vehicle Logistics Management and Real-Time Reporting for a seamless customer experience   Read Full Story

September 25, 2020 | 3 min read

Insights: A successful recall campaign starts with understanding your customer

Jeff Bohn - Product Manager

At Agero, our goal is to support our clients in providing the best service to their customers while driving higher recall completion rates. We regularly conduct research to stay up to speed with industry trends and explore ways to improve our products and services. We recently...   Read Full Story

August 26, 2020 | 20 min read

Rethinking Recalls: Best Practices for Better Outcomes

Jason Peters - VP, Consumer Affairs

In a typical year, between 20-30 million vehiclesin the US areaffected by recalls.The way an automaker deals with recallscan have a lastingimpact oncustomer loyalty, brand, andpublic relations.Failure tocomply with NHTSArecallrequirementscan also put automakers at...   Read Full Story