DRIVING DRIVING™

We work with insurers and their consumers every day to streamline the claims and accident management process through seamless integrations to save time, frustration and money. Accident management is challenging given the complexity and the associated costs. These costs begin to add up even before the vehicle has arrived at a repair shop. While some costs are unavoidable, insurers have levers available to help manage them and save hundreds of dollars per claim. This includes accident scene tows, storage fees, secondary tows, rental car costs, and administrative costs. Here’s a quick rundown of these factors, their impact, and strategies to help mitigate them:

Vehicle storage and the costs that accompany it are an inescapable reality for automotive insurers. Accident scene management partners with deep expertise and sophisticated technology can help improve FNOL time and improve the rate of vehicle recovery at the accident scene before municipal responders arrive. Mobile telematics with crash detection automatically notifies the insurer at the moment of a crash, taking that decision out of the consumer’s hands and making accident scene recovery more likely.

Hello, readers. In this Industry Spotlight we are focusing on the role and potential impact that mobile telematics can have on auto claims. This has been a hot topic in the past few months with several of our clients, and we thought this would be a good opportunity to bring forward the perspective from one of the key players in the space, TrueMotion. This conversation occurred between former VP of Product Strategy & Marketing, Luis Quiroga, and Cornelius Young, VP of Claims for TrueMotion. Here is their conversation.

Accident scene management is complex. Coordinating a recovery for a non-drivable vehicle requires expertise and consideration. Key factors include ability to obtain accident details and data, equipment and expertise to safely transport vehicle, and measures and controls to ensure vehicle are delivered to preferred location. The challenge in accident scene management is that, for about half of accidents, this process must be completed first from the accident scene and then again from the storage facility.