Posts about

Service Providers (2)

September 16, 2019 | 2 min read

Four Indispensable Traits That Define Accomplished Tow Operators

Domenic Galdo - VP, Network Operations

Being a tow operator is not just about driving a shiny tow truck. It’s about road safety, customer service, job competence, and, unsurprisingly, self-sacrifice. In my 19 years at Agero dealing with service providers, and with dozens of tow shows under my belt, I have been able...   Read Full Story

July 30, 2019 | 2 min read

Being a Tow Operator Is Not Just a Profession. It's a Vocation.

Domenic Galdo - VP, Network Operations

According to the Meriam-Webster Dictionary, a vocation is “a summons or strong inclination to a particular state or course of action.” Professions generally thought of as vocations are priests, doctors, firefighters, or police officers. Rarely do we think of tow operators as...   Read Full Story

May 23, 2019 | 3 min read

The Service Provider Industry Needs Our Help - An Analysis

George Horvat - Chief Operations Officer

The future of the roadside services industry is facing significant challenges that, as an industry, we need to address. We’re taking a first major step and calling on others to help.   Read Full Story

May 23, 2019 | 2 min read

Economic Forces Impacting Tow & Roadside Operators

George Horvat - Chief Operations Officer

Every year in the United States over 65 million drivers will experience a mechanical breakdown. This is equivalent to 1 in 3 drivers that will face a flat tire, dead battery, run out of fuel or may need to have their vehicle towed for repair.   Read Full Story

January 29, 2019 | 3 min read

Remembering Tow Operators, the Forgotten First Responder, as Move Over Law Anniversary Looms

George Horvat - Chief Operations Officer

This week marks the 25th anniversary of the day paramedic James Garcia was struck by a passing vehicle as he responded to a distress call alongside a two-lane highway near Lexington, South Carolina. In addition to suffering permanent mobility impairment to his left arm and leg,...   Read Full Story