DRIVING DRIVING™

Vehicle Breakdowns Cost US Economy $41B Per Year

[fa icon='calendar'] Nov 19, 2019 12:28:00 PM / by Elliot Gordon | Product Marketing Manager

Here at Agero we get a firsthand glimpse at the daily disruption that tens of thousands of Americans face when their transmission fails on the highway or their battery dies in the mall parking lot. Most drivers will spend a few hours resolving the problem, get on with their day, and hope they don’t need to think about car issues for a long time.

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Rideshare and Roadside

[fa icon='calendar'] Nov 6, 2019 12:31:00 PM / by Alejandro Alvarado | Director of Corporate Strategy

At Agero, we are always working to better understand the trends that impact roadside assistance and have been investigating ridesharing. This new transportation model changes the way consumers interact with vehicles and impacts the infrastructure, service needs and business models for roadside assistance.

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Product Feature: On Demand App

[fa icon='calendar'] Oct 24, 2019 12:35:00 PM / by Mathieu Pirio | Product Manager

At Agero, in order to best service millions of consumers every year, we spend a lot of time and research staying on top of consumer trends. Since 2014 we have seen the preference for self-service nearly triple. Recognizing this shift, our team has been hard at work developing new channels and enhancing existing channels in order to provide a better consumer experience.

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Roadside Builds Consumer Loyalty - But Don't Take Our Word for It

[fa icon='calendar'] Oct 10, 2019 12:38:00 PM / by Elliot Gordon | Product Marketing Manager

Based on consumer research we have found that consumers who use sponsored roadside support have a great affinity to their roadside provider. In fact, this can have a dramatic impact on NPS even for consumers who don’t take advantage of the benefit.

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Consumer Insights: How Coverage Expectations and Request Channel Can Impact NPS

[fa icon='calendar'] Sep 18, 2019 12:51:00 PM / by Elliot Gordon | Product Marketing Manager

At Agero, we take pride in leveraging our network and systems to support consumers on the side of the road. We recognize that we have an opportunity to not just service but also delight our consumers, turning this unexpected and unfortunate event, into a loyalty building event for our clients. We regularly survey consumers to better understand their experience. Based on this data across millions of dispatches, we are able to establish a few actions that insurance and automotive roadside programs can take to help improve the experience of consumers.

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How The Growing Electric Vehicle Market Impacts Roadside

[fa icon='calendar'] Jul 29, 2019 1:09:00 PM / by Alejandro Alvarado | Director of Corporate Strategy

At Agero, we recognize that it is critical to stay up to date with trends and technologies that impact roadside. One area of rapid change is the electric vehicle market. We have been carefully researching and analyzing this space in order to determine how to best to support it from a roadside perspective with a keen eye on maximizing the customer experience. The biggest challenge both in the adoption of electric vehicles and in roadside support is managing range anxiety and out-of-charge events.

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Why Roadside Is A Customer-Loyalty Building Experience for Insurers

[fa icon='calendar'] Jul 26, 2019 1:14:00 PM / by Cathy Orrico | Chief Client Officer

At Agero we support some of the biggest brands in insurance and automotive and deliver peace of mind to more than 115 million consumers through roadside assistance programs. We take this responsibility seriously, and in order to do this well, we need to keep a pulse on what consumers expect and need in roadside. To this end, we regularly conduct comprehensive consumer research. Here are some of the key learnings from our most recent research:

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Agero + Swoop: Roadside by the Numbers

[fa icon='calendar'] Jun 10, 2019 1:52:00 PM / by Chris Small | VP, Product

Agero has been providing roadside assistance across the country for more than 45 years. We are proud of our scope and scale. We have the reach and resources to partner with leading insurers and automotive brands to help consumers with their roadside needs. Don't just take our word for it, let the numbers speak for themselves:

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The Service Provider Industry Needs Our Help - An Analysis

[fa icon='calendar'] May 23, 2019 2:25:00 PM / by George Horvat | Chief Operations Officer

The future of the roadside services industry is facing significant challenges that, as an industry, we need to address. We’re taking a first major step and calling on others to help.

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Economic Forces Impacting Tow & Roadside Operators

[fa icon='calendar'] May 23, 2019 2:23:00 PM / by George Horvat | Chief Operations Officer

Every year in the United States over 65 million drivers will experience a mechanical breakdown. This is equivalent to 1 in 3 drivers that will face a flat tire, dead battery, run out of fuel or may need to have their vehicle towed for repair.

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