November 19, 2019 | 2 min read
Shana Cooper - Senior Director, Product Marketing
Here at Agero we get a firsthand glimpse at the daily disruption that tens of thousands of Americans face when their transmission fails on the highway or their battery dies in the mall parking lot. Most drivers will spend a few hours resolving the problem, get on with their day,...
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November 6, 2019 | 3 min read
Alejandro Alvarado - Senior Director, Corporate Strategy & New Business Development
At Agero, we are always working to better understand the trends that impact roadside assistance and have been investigating ridesharing. This new transportation model changes the way consumers interact with vehicles and impacts the infrastructure, service needs and business...
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October 10, 2019 | 1 min read
Shana Cooper - Senior Director, Product Marketing
Based on consumer research we have found that consumers who use sponsored roadside support have a great affinity to theirroadside provider. In fact, this can have a dramatic impact on NPS even for consumers who don’t take advantage of the benefit.
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September 18, 2019 | 4 min read
Shana Cooper - Senior Director, Product Marketing
At Agero, we take pride in leveraging our network and systems to support consumers on the side of the road. We recognize that we have an opportunity to not just service but also delight our consumers, turning this unexpected and unfortunate event, into a loyalty building event...
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July 26, 2019 | 3 min read
Cathy Orrico - Chief Commercial Officer, Automotive
At Agero we support some of the biggest brands in insurance and automotive and deliver peace of mind to more than 115 million consumers through roadside assistance programs. We take this responsibility seriously, and in order to do this well, we need to keep a pulse on what...
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June 10, 2019 | 1 min read
Chris Small - VP, Contact Center Operations
Agero has been providing roadside assistance across the country for more than 45 years. We are proud of our scope and scale. We have the reach and resources to partner with leading insurers and automotive brands to help consumers with their roadside needs. Don't just take our...
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May 23, 2019 | 3 min read
George Horvat - Chief Operations Officer
The future of the roadside services industry is facing significant challenges that, as an industry, we need to address. We’re taking a first major step and calling on others to help.
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May 23, 2019 | 2 min read
George Horvat - Chief Operations Officer
Every year in the United States over 65 million drivers will experience a mechanical breakdown. This is equivalent to 1 in 3 drivers that will face a flat tire, dead battery, run out of fuel or may need to have their vehicle towed for repair.
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