These last few months have had an unprecedented impact on our communities, our families, our economies, and frankly, our basic sense of normalcy. Yet through it all, essential workers, everyday heroes, and even consumers seeking groceries or medical care have taken to the roads, and more often than they would have liked, found themselves in need of assistance from roadside events and accidents. Our clients, agents and network rose to the new challenges presented. Emergency services is about managing the unexpected and we are used to dealing with crisis. However, providing roadside during a pandemic has been a powerful test in technology implementation, empathy, agility and resilience.
The future of the roadside services industry is facing significant challenges that, as an industry, we need to address. We’re taking a first major step and calling on others to help.
Every year in the United States over 65 million drivers will experience a mechanical breakdown. This is equivalent to 1 in 3 drivers that will face a flat tire, dead battery, run out of fuel or may need to have their vehicle towed for repair.
This week marks the 25th anniversary of the day paramedic James Garcia was struck by a passing vehicle as he responded to a distress call alongside a two-lane highway near Lexington, South Carolina. In addition to suffering permanent mobility impairment to his left arm and leg, Garcia was – shockingly – considered at fault for the accident. Garcia felt this ruling needed to change.