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George Horvat - Chief Operations Officer

As our Chief Operations Officer, George is responsible for end-to-end operations of our closely intertwined Network and Contact Center functions. George brings over 25 years of Fortune 500 experience as a results-driven executive in manufacturing, quality, and maintenance. His strong focus on collaboration, change, and innovation has produced exceptional accomplishments in strategic planning, lean optimization, M&As, P&L, price/cost management, and sales and marketing. His leadership skills are helping drive Agero’s continuing journey toward operational excellence, delivering more consistent, high quality end-to-end experiences for our consumers while building stronger relationships with our service providers.

April 26, 2021 | 4 min read

Start Your Engines: How We’ve Revved Up for the Summer Volume Surge

George Horvat - Chief Operations Officer

This post was developed with and co-authored by Chetan Ghai, Business Leader, Insurance Roadside, Agero. Back to “normal” is creating roadside breakdown event volume like we haven’t seen in a while…   Read Full Story

April 24, 2020 | 3 min read

Providing Roadside in a Pandemic

George Horvat - Chief Operations Officer

These last few months have had an unprecedented impact on our communities, our families, our economies, and frankly, our basic sense of normalcy. Yet through it all, essential workers, everyday heroes, and even consumers seeking groceries or medical care have taken to the roads,...   Read Full Story
Roadside, Digital Adoption, Employee Life, Contact Centers

May 23, 2019 | 3 min read

The Service Provider Industry Needs Our Help - An Analysis

George Horvat - Chief Operations Officer

The future of the roadside services industry is facing significant challenges that, as an industry, we need to address. We’re taking a first major step and calling on others to help.   Read Full Story
Service Providers, Economics

May 23, 2019 | 2 min read

Economic Forces Impacting Tow & Roadside Operators

George Horvat - Chief Operations Officer

Every year in the United States over 65 million drivers will experience a mechanical breakdown. This is equivalent to 1 in 3 drivers that will face a flat tire, dead battery, run out of fuel or may need to have their vehicle towed for repair.   Read Full Story
Service Providers, Economics

January 29, 2019 | 3 min read

Remembering Tow Operators, the Forgotten First Responder, as Move Over Law Anniversary Looms

George Horvat - Chief Operations Officer

This week marks the 25th anniversary of the day paramedic James Garcia was struck by a passing vehicle as he responded to a distress call alongside a two-lane highway near Lexington, South Carolina. In addition to suffering permanent mobility impairment to his left arm and leg,...   Read Full Story
Service Providers, Industry Spotlight

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