November 17, 2022 | 3 min read

Happy 50th Anniversary: Celebrating Five Decades of Innovation

The Wolk Family & Dave Ferrick

This is a special month for all of us at Agero, as we celebrate our 50th anniversary. For Sid Wolk, Agero’s founder, who started Agero (then known as Cross Country Motor Club) in October of 1972, this has been the journey of a lifetime, both personally and professionally. But...   Read Full Story

October 20, 2022 | 3 min read

Agero Applauded by Frost & Sullivan for Delivering Unparalleled Service to Drivers with Its Groundbreaking Driver Assistance Solutions

Kate Patty - Sr. Public Relations & Engagement Marketing Manager

Agero’s platform offers comprehensive and efficient assistance to help drivers get back on the road safely.   Read Full Story

October 4, 2022 | 4 min read

In the Customer’s Shoes: A Firsthand Perspective on the Accident Management Experience

Jake Wright - Product Marketing Manager

Accident coverage is a service that most drivers have but nobody wants to experience – after all, who wants to be in an accident? For 32% of drivers, the accident claims process is something they’ve never experienced. In Spring 2022, I joined the other 68% after being...   Read Full Story

October 4, 2022 | 4 min read

Agero Launches First-of-its-Kind Case Management Technology Platform for Automotive Consumer Affairs Divisions

Kate Patty - Sr. Public Relations & Engagement Marketing Manager

CASE™ solution helps automakers deliver configurable support throughout the vehicle ownership lifecycle   Read Full Story

September 22, 2022 | 3 min read

Drive Efficiency by Integrating Your Claims System

Steven Fellows - Product Manager

When your team is collaborating to support your customer in an accident, ensuring that all parties have the most up-to-date accurate information is critical. Working with incomplete or inaccurate accident claims information greatly reduces efficiency and can lead to extended...   Read Full Story

September 13, 2022 | 3 min read

Agero Reshapes Driver Assistance Experience with Multiple New Tools, Services and Enhancements

Kate Patty - Sr. Public Relations & Engagement Marketing Manager

MEDFORD, Mass. – Sept. 13, 2022 – Agero, whose leading B2B2C software and services enable auto manufacturers, insurers and others to support their customers at every stage of vehicle ownership, today announced a series of platform enhancements and services that will further...   Read Full Story

August 26, 2022 | 3 min read

What it Takes to Manage Roadside's Big Data

Tariq Qureshi - Director of Data Science and Analytics

Big data is shaping businesses and decisions across nearly every industry. This is particularly true when it comes to supporting drivers and their vehicles. Here’s a run down on roadside's big data, what it takes to support it and how this shapes our business and our industry.   Read Full Story

July 28, 2022 | 3 min read

Driving Driving Through People and Technology: Supporting Our Agents

Pamela Walsh, Director, Learning & Development

Our business is powered by a unique combination of people and technology, not people or technology. Our people are critical to our success and we work across our organization to make sure that they have the resources and tools they need to support our clients and their...   Read Full Story

July 27, 2022 | 3 min read

Debunking the Myths of Digital Transformation

Jeffrey Blecher - Chief Strategy & Digital Officer

There has been a rapid change in digital needs and expectations for assistance services in recent years. This has been fueled by rapid advancements in consumer technology, and exacerbated by the digital acceleration of the pandemic. To meet these new expectations, assistance...   Read Full Story

July 25, 2022 | 4 min read

Connecting with Your Post Warranty Customers: A Digital Guide

Jordan Doucette - Product Marketing

We see everyday that top brands leverage many digital channels, from email to web to social, to reach consumers. But let’s dig into why that is so and why digital marketing is such an important part of any marketing campaign, as well as a few tips that will help you perfect your...   Read Full Story