March 1, 2022 | 3 min read

Agero’s Dana Kinsella Wins Bronze Stevie® Award In 2022 Stevie Awards for Sales & Customer Service

Kate Patty - Sr. Public Relations & Engagement Marketing Manager

Medford, Mass. – March 1, 2022 – Agero, whose leading B2B software and services enable auto manufacturers, fleets, insurers and others to support their customers at every stage of vehicle ownership, today announced Senior Client Marketing Manager Dana Kinsella has been presented...   Read Full Story

February 25, 2022 | 4 min read

An Increased Need for Accident Management Efficiency

Mubbin Rabbani - Senior Director of Product Management

Minimizing loss costs and expenses, cycle time, and driving a positive policyholder experience are key objectives to making any accident management program successful. In today’s landscape with higher accident severity and rising cost to rent or repair, this objective becomes...   Read Full Story

January 13, 2022 | 3 min read

Taking Control of Accident Management Costs

Mubbin Rabbani - Senior Director of Product Management

We work with insurers and their consumers every day to streamline the claims and accident management process to save time, frustration and money. Accident management is challenginggiven the complexityand the associated costs. These costs begin to add up even before the vehicle...   Read Full Story

January 11, 2022 | 2 min read

How Thoughtful Roadside Implementation Leads to Successful Launch

Richard Cammett

Standing up a new roadside program can be a daunting process. No doubt there are many steps to a successful launch, but between our proven methodology and guidance from our team of seasoned experts, Agero’s structured implementation presents clients with the managed support for...   Read Full Story

January 5, 2022 | 4 min read

Built In Honors Agero in Its Esteemed 2022 Best Places to Work Awards

Kate Patty - Sr. Public Relations & Engagement Marketing Manager

Company Earns Placement on Four Lists Across Boston and Bay Area   Read Full Story

January 4, 2022 | 3 min read

Enhancing Omnichannel Customer Support with a Virtual Chat Assistant

Machu Latorre – Senior Product Manager

When supporting drivers during a roadside event, there is not one right way to ensure customers get the help they need. Instead, the best practice is to offer a variety of different options so that customers can request and receive assistance in the channel they are most...   Read Full Story

December 6, 2021 | 3 min read

Operationalizing the Exception on Swoop

Roschelle Lowe - Group Product Manager

We know a thing or two about helping customers on the side of the road. After supporting millions of customers every year for decades, we see the robustness of our systems, the training of our people and the depth of our network leveraged every day, on every job. However, these...   Read Full Story

December 1, 2021 | 3 min read

ADT and Agero: Peace of Mind Away From Home

Steve Moretti - VP, Consumer Engagement Marketing

ADT has been a safety and security leader for 147 years and believes that everyone deserves to feel safe. Known best for its home security services, ADT has expanded security beyond the home and now provides ways to help keep its customers safe when they’re on the go.   Read Full Story

November 30, 2021 | 3 min read

Supporting Customers with Unexpected Expenses

Frank Klemovitch - Senior Director, Product Management

Consumers struggle to pay for unexpected expenses, including car repair How to make repair financing accessible Access to capital for vehicle repairs is a struggle for many Americans. With the average car getting older, breakdowns and emergency repairs are likely causing more...   Read Full Story

November 19, 2021 | 4 min read

On the Road Again: Vehicle Usage Trends 2021

Eliahu Sussman – Director, Roadside Engagement

The automotive industry is showing no signs of slowing down, according to extensive industry research by Agero throughout 2020 and 2021. Americans are putting more miles on their vehicles than ever before, fueled by new consumer travel patterns and continued headwinds facing...   Read Full Story