December 1, 2021 | 3 min read

ADT and Agero: Peace of Mind Away From Home

Steve Moretti - VP, Consumer Engagement Marketing

ADT has been a safety and security leader for 147 years and believes that everyone deserves to feel safe. Known best for its home security services, ADT has expanded security beyond the home and now provides ways to help keep its customers safe when they’re on the go.   Read Full Story

November 30, 2021 | 3 min read

Supporting Customers with Unexpected Expenses

Frank Klemovitch - Senior Director, Product Management

Consumers struggle to pay for unexpected expenses, including car repair How to make repair financing accessible Access to capital for vehicle repairs is a struggle for many Americans. With the average car getting older, breakdowns and emergency repairs are likely causing more...   Read Full Story

November 19, 2021 | 4 min read

On the Road Again: Vehicle Usage Trends 2021

Eliahu Sussman – Senior Product Marketing Manager

The automotive industry is showing no signs of slowing down, according to extensive industry research by Agero throughout 2020 and 2021. Americans are putting more miles on their vehicles than ever before, fueled by new consumer travel patterns and continued headwinds facing...   Read Full Story

November 15, 2021 | 3 min read

Best Practices in Critical Supplier Recall Management

Jason Peters - VP, Consumer Affairs

Takata airbags are the largest recall in the history of the auto industry. Since the issue was first uncovered in 2013, 28 deaths and more than 400 injuries have been attributed to the faulty inflators which may malfunction and send shrapnel into the cabin. Over the past 8...   Read Full Story

October 14, 2021 | 5 min read

How to Adapt to Changes in Driver Behavior

Candy Boschard - Senior Product Manager

By now, we’re all well aware that COVID-19 impacted nearly every industry worldwide. One observable impact in the auto insurance industry has been that the number of car accidents, vehicle deaths, and roadside events have all changed significantly, as have driving behaviors.   Read Full Story

October 14, 2021 | 3 min read

Agero’s New Conversational AI Improves Roadside Assistance Efficiency and Experience

Kate Patty - Sr. Public Relations & Engagement Marketing Manager

MEDFORD, Mass. – October 14, 2021– Agero, whose leading B2B software and services enable auto manufacturers, fleets, insurers, and others to support their customers at every stage of vehicle ownership, today introduced new conversational artificial intelligence (AI) tools and...   Read Full Story

October 13, 2021 | 3 min read

Why Do Background Checks Matter?

Peter Necheles - Chief Legal Officer

Background checks – a business’ way of verifying that an individual is who they say they are – are essential not only for workplace and consumer safety, but in ensuring your team is hiring the right talent. It is therefore critical to develop a program that delivers the insights...   Read Full Story

October 12, 2021 | 4 min read

Agero’s Mary Reese and Patrick Davis Named ‘Best Tech Manager’ in Boston, San Francisco

Kate Patty - Sr. Public Relations & Engagement Marketing Manager

Tech in Motion Announces 2021 Timmys Regional Winners, Who Advance to North American Round   Read Full Story

September 27, 2021 | 4 min read

Creating Positive NPS Through Engagement

Frank Klemovitch - Senior Director, Product Management

Why NPS matters and how you can improve it NPS (Net Promoter Score) is often used as the gold standard metric for measuring customer experience. Rightfully so, as this metric strongly correlates to business growth. According to Bain Research, the NPS leader in a category outgrew...   Read Full Story

September 17, 2021 | 4 min read

Mobilizing around mobile: Increasing insurance app engagement

Chetan Ghai - Chief Commercial Officer

Discover the critical functions and best practices that result in winning app experiences.   Read Full Story