July 20, 2022 | 3 min read

Roadside Intake Channels: How better data leads to better outcomes

Tariq Qureshi - Director of Data Science and Analytics

At Agero, data drives just about everything we do. We use the terabytes of data that we gather from millions of automotive events every year to improve the customer experience, provide our clients with actionable insights, and continuously improve our operations. While roadside...   Read Full Story

July 19, 2022 | 5 min read

REINVENTING THE MODERN CALL CENTER

Chris Small - VP, Contact Center Operations

The terms “call center” and “contact center,” and even “customer support,” often evoke the same image for many people: a sea of cubicles with antiquated phones armed by agents heads down with script manuals in hand. This is, of course, the picture we have always been shown on...   Read Full Story

June 23, 2022 | 3 min read

The Complexities of a Heavy-Duty Tow

Tim Young - Vice President, Automotive Division

All tows are not created equal. In fact, tows fall into several different job class types, such as light, medium, and heavy duty; and service types, such as a tow, winch out, battery jump or lock out. There are many challenging service types, but arguably the most...   Read Full Story

June 20, 2022 | 1 min read

Infographic: Ushering in the era of Electric vehicles

Shana Cooper - Senior Director, Product Marketing

The era of electric vehicles is coming. While they currently make up a small percentage of the overall market share, more and more EV models are arriving on the scene every year – and more and more customers are buying them.   Read Full Story

June 2, 2022 | 3 min read

Forbes Names Agero to Prestigious America’s Best Midsize Employers List

Kate Patty - Sr. Public Relations & Engagement Marketing Manager

Company earns placement on Forbes list, adding to recent “best places to work” recognition   Read Full Story

May 10, 2022 | 4 min read

Preparing for Summer Travel with innovation & optimization

Chris Small - VP, Contact Center Operations

When it comes to car travel, summer is always busy and this summer is expected to follow suit. As we well know, when travel increases, so do flat tires, dead batteries, fender benders and everything in between. With 150 million people counting on us for vehicle support, we know...   Read Full Story

May 9, 2022 | 4 min read

Skip The Line When You Need Roadside

Beth Davidson - Chief Marketing Officer

Faster intake means faster speed to dispatch, which is key to getting drivers back on their way, faster and easier than ever.   Read Full Story

March 28, 2022 | 3 min read

Extending Our OEM Partnerships to Seamlessly Support Recalls

Jeff Bohn - Product Manager

Supporting the full automotive lifecycle means supporting customers from their first test drive all the way to vehicle trade-in, with every big and small moment in between. A key piece of this is ensuring that your brand values, voice and support extend to every touchpoint...   Read Full Story

March 14, 2022 | 3 min read

Industry Solutions: Improving Efficiency with Vehicle Transport

Rob Hawkins - Senior Product Manager

In the wake of COVID-19, a large percentage of car sales have moved online. In fact, our internal 2021 survey found that 40% of 2021 new and used car sales came from digital channels. This trend has increased the need for a transportation solution to finalize these digital sales...   Read Full Story

March 7, 2022 | 4 min read

Product Updates: Transparency and a holistic view of roadside events

Patrick Davis - Vice President of Product

As an industry leader, we recognize that transparency is essential to just about everything we do. For clients and partners, transparency on the service we provide is how we earn and maintain trust. It’s what enables our agents and service providers to understand customers’...   Read Full Story