March 28, 2022 | 3 min read

Extending Our OEM Partnerships to Seamlessly Support Recalls

Jeff Bohn - Product Manager

Supporting the full automotive lifecycle means supporting customers from their first test drive all the way to vehicle trade-in, with every big and small moment in between. A key piece of this is ensuring that your brand values, voice and support extend to every touchpoint...   Read Full Story

March 14, 2022 | 3 min read

Industry Solutions: Improving Efficiency with Vehicle Transport

Rob Hawkins - Senior Product Manager

In the wake of COVID-19, a large percentage of car sales have moved online. In fact, our internal 2021 survey found that 40% of 2021 new and used car sales came from digital channels. This trend has increased the need for a transportation solution to finalize these digital sales...   Read Full Story

March 7, 2022 | 4 min read

Product Updates: Transparency and a holistic view of roadside events

Patrick Davis - Vice President of Product

As an industry leader, we recognize that transparency is essential to just about everything we do. For clients and partners, transparency on the service we provide is how we earn and maintain trust. It’s what enables our agents and service providers to understand customers’...   Read Full Story

March 1, 2022 | 3 min read

Agero’s Dana Kinsella Wins Bronze Stevie® Award In 2022 Stevie Awards for Sales & Customer Service

Kate Patty - Sr. Public Relations & Engagement Marketing Manager

Medford, Mass. – March 1, 2022 – Agero, whose leading B2B software and services enable auto manufacturers, fleets, insurers and others to support their customers at every stage of vehicle ownership, today announced Senior Client Marketing Manager Dana Kinsella has been presented...   Read Full Story

February 25, 2022 | 4 min read

An Increased Need for Accident Management Efficiency

Mubbin Rabbani - Senior Director of Product Management

Minimizing loss costs and expenses, cycle time, and driving a positive policyholder experience are key objectives to making any accident management program successful. In today’s landscape with higher accident severity and rising cost to rent or repair, this objective becomes...   Read Full Story

January 13, 2022 | 3 min read

Taking Control of Accident Management Costs

Mubbin Rabbani - Senior Director of Product Management

We work with insurers and their consumers every day to streamline the claims and accident management process to save time, frustration and money. Accident management is challenginggiven the complexityand the associated costs. These costs begin to add up even before the vehicle...   Read Full Story

January 11, 2022 | 2 min read

How Thoughtful Roadside Implementation Leads to Successful Launch

Richard Cammett

Standing up a new roadside program can be a daunting process. No doubt there are many steps to a successful launch, but between our proven methodology and guidance from our team of seasoned experts, Agero’s structured implementation presents clients with the managed support for...   Read Full Story

January 5, 2022 | 4 min read

Built In Honors Agero in Its Esteemed 2022 Best Places to Work Awards

Kate Patty - Sr. Public Relations & Engagement Marketing Manager

Company Earns Placement on Four Lists Across Boston and Bay Area   Read Full Story

January 4, 2022 | 3 min read

Enhancing Omnichannel Customer Support with a Virtual Chat Assistant

Machu Latorre – Senior Product Manager

When supporting drivers during a roadside event, there is not one right way to ensure customers get the help they need. Instead, the best practice is to offer a variety of different options so that customers can request and receive assistance in the channel they are most...   Read Full Story

December 6, 2021 | 3 min read

Operationalizing the Exception on Swoop

Roschelle Lowe - Group Product Manager

We know a thing or two about helping customers on the side of the road. After supporting millions of customers every year for decades, we see the robustness of our systems, the training of our people and the depth of our network leveraged every day, on every job. However, these...   Read Full Story