Agero Insights

Built In Honors Agero in Its Esteemed 2022 Best Places to Work Awards

January 5, 2022 | Kate Patty - Sr. Public Relations & Engagement Marketing Manager

Company Earns Placement on Four Lists Across Boston and Bay Area

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Enhancing Omnichannel Customer Support with a Virtual Chat Assistant

January 4, 2022 | Machu Latorre – Senior Product Manager

When supporting drivers during a roadside event, there is not one right way to ensure customers get the help they need. Instead, the best practice is..

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Operationalizing the Exception on Swoop

December 6, 2021 | Roschelle Lowe - Group Product Manager

We know a thing or two about helping customers on the side of the road. After supporting millions of customers every year for decades, we see the..

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ADT and Agero: Peace of Mind Away From Home

December 1, 2021 | Steve Moretti - VP, Consumer Engagement Marketing

ADT has been a safety and security leader for 147 years and believes that everyone deserves to feel safe. Known best for its home security services,..

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Supporting Customers with Unexpected Expenses

November 30, 2021 | Frank Klemovitch - Senior Director, Product Management

Consumers struggle to pay for unexpected expenses, including car repair How to make repair financing accessible Access to capital for vehicle repairs..

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On the Road Again: Vehicle Usage Trends 2021

November 19, 2021 | Eliahu Sussman – Senior Product Marketing Manager

The automotive industry is showing no signs of slowing down, according to extensive industry research by Agero throughout 2020 and 2021. Americans..

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Best Practices in Critical Supplier Recall Management

November 15, 2021 | Jason Peters - VP, Consumer Affairs

Takata airbags are the largest recall in the history of the auto industry. Since the issue was first uncovered in 2013, 28 deaths and more than 400..

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How to Adapt to Changes in Driver Behavior

October 14, 2021 | Candy Boschard - Senior Product Manager

By now, we’re all well aware that COVID-19 impacted nearly every industry worldwide. One observable impact in the auto insurance industry has..

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Agero’s New Conversational AI Improves Roadside Assistance Efficiency and Experience

October 14, 2021 | Kate Patty - Sr. Public Relations & Engagement Marketing Manager

MEDFORD, Mass. – October 14, 2021– Agero, whose leading B2B software and services enable auto manufacturers, fleets, insurers, and others to support..

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Why Do Background Checks Matter?

October 13, 2021 | Peter Necheles - Chief Legal Officer

Background checks – a business’ way of verifying that an individual is who they say they are – are essential not only for workplace and consumer..

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