August 26, 2022 | 3 min read

What it Takes to Manage Roadside's Big Data

Tariq Qureshi - Director of Data Science and Analytics

Big data is shaping businesses and decisions across nearly every industry. This is particularly true when it comes to supporting drivers and their vehicles. Here’s a run down on roadside's big data, what it takes to support it and how this shapes our business and our industry.   Read Full Story

July 28, 2022 | 3 min read

Driving Driving Through People and Technology: Supporting Our Agents

Pamela Walsh, Director, Learning & Development

Our business is powered by a unique combination of people and technology, not people or technology. Our people are critical to our success and we work across our organization to make sure that they have the resources and tools they need to support our clients and their...   Read Full Story

July 27, 2022 | 3 min read

Debunking the Myths of Digital Transformation

Jeffrey Blecher - Chief Strategy & Digital Officer

There has been a rapid change in digital needs and expectations for assistance services in recent years. This has been fueled by rapid advancements in consumer technology, and exacerbated by the digital acceleration of the pandemic. To meet these new expectations, assistance...   Read Full Story

July 25, 2022 | 4 min read

Connecting with Your Post Warranty Customers: A Digital Guide

Jordan Doucette - Product Marketing

We see everyday that top brands leverage many digital channels, from email to web to social, to reach consumers. But let’s dig into why that is so and why digital marketing is such an important part of any marketing campaign, as well as a few tips that will help you perfect your...   Read Full Story

July 20, 2022 | 3 min read

Roadside Intake Channels: How better data leads to better outcomes

Tariq Qureshi - Director of Data Science and Analytics

At Agero, data drives just about everything we do. We use the terabytes of data that we gather from millions of automotive events every year to improve the customer experience, provide our clients with actionable insights, and continuously improve our operations. While roadside...   Read Full Story

July 19, 2022 | 5 min read

REINVENTING THE MODERN CALL CENTER

Chris Small - VP, Contact Center Operations

The terms “call center” and “contact center,” and even “customer support,” often evoke the same image for many people: a sea of cubicles with antiquated phones armed by agents heads down with script manuals in hand. This is, of course, the picture we have always been shown on...   Read Full Story

June 23, 2022 | 3 min read

The Complexities of a Heavy-Duty Tow

Tim Young - Vice President, Automotive Division

All tows are not created equal. In fact, tows fall into several different job class types, such as light, medium, and heavy duty; and service types, such as a tow, winch out, battery jump or lock out. There are many challenging service types, but arguably the most...   Read Full Story

June 20, 2022 | 1 min read

Infographic: Ushering in the era of Electric vehicles

Shana Cooper - Senior Director, Product Marketing

The era of electric vehicles is coming. While they currently make up a small percentage of the overall market share, more and more EV models are arriving on the scene every year – and more and more customers are buying them.   Read Full Story

June 2, 2022 | 3 min read

Forbes Names Agero to Prestigious America’s Best Midsize Employers List

Kate Patty - Sr. Public Relations & Engagement Marketing Manager

Company earns placement on Forbes list, adding to recent “best places to work” recognition   Read Full Story

May 10, 2022 | 4 min read

Preparing for Summer Travel with innovation & optimization

Chris Small - VP, Contact Center Operations

When it comes to car travel, summer is always busy and this summer is expected to follow suit. As we well know, when travel increases, so do flat tires, dead batteries, fender benders and everything in between. With 150 million people counting on us for vehicle support, we know...   Read Full Story