Roadside Intake Channels: How better data leads to better outcomes

July 20, 2022 | Tariq Qureshi - Director of Data Science and Analytics

At Agero, data drives just about everything we do. We use the terabytes of data that we gather from millions of automotive events every year to..

 

REINVENTING THE MODERN CALL CENTER

July 19, 2022 | Chris Small - VP, Contact Center Operations

The terms “call center” and “contact center,” and even “customer support,” often evoke the same image for many people: a sea of cubicles with..

 

The Complexities of a Heavy-Duty Tow

June 23, 2022 | Tim Young - Vice President, Automotive Division

All tows are not created equal. In fact, tows fall into several different job class types, such as light, medium, and heavy duty; and service..

 

Infographic: Ushering in the era of Electric vehicles

June 20, 2022 | Jason Peters - VP, Consumer Affairs

The era of electric vehicles is coming. While they currently make up a small percentage of the overall market share, more and more EV models are..

 

Forbes Names Agero to Prestigious America’s Best Midsize Employers List

June 2, 2022 | Kate Patty - Sr. Public Relations & Engagement Marketing Manager

Company earns placement on Forbes list, adding to recent “best places to work” recognition

 

Preparing for Summer Travel with innovation & optimization

May 10, 2022 | Chris Small - VP, Contact Center Operations

When it comes to car travel, summer is always busy and this summer is expected to follow suit. As we well know, when travel increases, so do flat..

 

Skip The Line When You Need Roadside

May 9, 2022 | Beth Davidson - Chief Marketing Officer

Faster intake means faster speed to dispatch, which is key to getting drivers back on their way, faster and easier than ever.

 

Extending Our OEM Partnerships to Seamlessly Support Recalls

March 28, 2022 | Jeff Bohn - Product Manager

Supporting the full automotive lifecycle means supporting customers from their first test drive all the way to vehicle trade-in, with every big and..

 

How to engage with the right roadside customers at the right time

March 22, 2022 | Frank Klemovitch - Senior Director, Product Management

When a mechanical failure occurs, customers often require a tow and a repair to resolve the underlying issue. Our goal is to make this experience as..

 

Industry Solutions: Improving Efficiency with Vehicle Transport

March 14, 2022 | Rob Hawkins - Senior Product Manager

In the wake of COVID-19, a large percentage of car sales have moved online. In fact, our internal 2021 survey found that 40% of 2021 new and used car..