DRIVING DRIVING™

Tow Companies Are Changing Everything About EV Ownership with Limited-Time Free Mobile EV Charging

[fa icon='calendar'] May 12, 2020 4:09:00 PM / by Kate Patty | Public Relations Manager

Atlas Towing and G1 Towing, in partnership with Agero, to Launch Test Program Offering Free Mobile Roadside Charging for Electric Vehicles, with SparkCharge Technology

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Providing Roadside in a Pandemic

[fa icon='calendar'] Apr 24, 2020 2:54:00 PM / by George Horvat | Chief Operations Officer

These last few months have had an unprecedented impact on our communities, our families, our economies, and frankly, our basic sense of normalcy. Yet through it all, essential workers, everyday heroes, and even consumers seeking groceries or medical care have taken to the roads, and more often than they would have liked, found themselves in need of assistance from roadside events and accidents. Our clients, agents and network rose to the new challenges presented. Emergency services is about managing the unexpected and we are used to dealing with crisis. However, providing roadside during a pandemic has been a powerful test in technology implementation, empathy, agility and resilience.

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Agero Wins 2020 Excellence in Customer Service Awards

[fa icon='calendar'] Apr 20, 2020 4:13:00 PM / by Kate Patty | Public Relations Manager

Business Intelligence Group recognizes company in Executive of the Year and Team of the Year categories

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Agero Delivers New End-to-End Digital Platform to Dramatically Streamline And Improve Accident Claims Management for Insurers

[fa icon='calendar'] Apr 15, 2020 11:47:00 AM / by Kate Patty | Public Relations Manager

New capabilities, integrations with claims management vendor ecosystem saves insurers time and money, and reduces insureds’ frustration, across tens of thousands of annual accident tows

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Managing Accident Claims Cost with Storage Fee Negotiation

[fa icon='calendar'] Mar 13, 2020 3:00:00 PM / by Mubbin Rabbani | Sr. Director of Product Management

Vehicle storage and the costs that accompany it are an inescapable reality for automotive insurers. Accident scene management partners with deep expertise and sophisticated technology can help improve FNOL time and improve the rate of vehicle recovery at the accident scene before municipal responders arrive. Mobile telematics with crash detection automatically notifies the insurer at the moment of a crash, taking that decision out of the consumer’s hands and making accident scene recovery more likely.

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Agero Wins Bronze Stevie Award in 2020 Stevie Awards for Sales & Customer Service

[fa icon='calendar'] Mar 12, 2020 12:06:00 PM / by Kate Patty | Public Relations Manager

MEDFORD, Mass. – March 12, 2020  Agero, a market leader in software-enabled driver assistance services for automotive manufacturers and insurance providers in North America, was presented with a Bronze Stevie® Award in the Front-Line Customer Service Team of the Year category in the 14th annual Stevie Awards for Sales & Customer Service.

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Roadside 'round The World

[fa icon='calendar'] Mar 9, 2020 3:19:00 PM / by Alejandro Alvarado | Director of Corporate Strategy

Throughout Agero’s 45+ year history, we have partnered with global brands to deliver roadside to their North American consumers. With the acquisition of Swoop and the release of Swoop Dispatch Management, we are thrilled with the opportunity to support roadside consumers worldwide. While there are certainly commonalities in roadside needs and expectations across different regions, there are key differences as well.

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Consumer Feedback: There's a Survey for That

[fa icon='calendar'] Mar 2, 2020 10:06:00 AM / by Chris Small | VP, Product

We recognize the impact that roadside can have on consumer brand perception and loyalty, so it is critical to maintain a tight feedback loop on the consumer experience. While the data about an event certainly tells part of the story, the most powerful tool we can use is the direct feedback from our consumers.

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Top U.S. Insurers and Automakers Using Artificial Intelligence-based Services from Agero to Improve Driver Assistance

[fa icon='calendar'] Feb 26, 2020 12:08:00 PM / by Kate Patty | Public Relations Manager

Machine Learning trained from more than 50 Million Breakdown Events Combats Traffic, Weather and Other Unexpected Delays in Delivering Exceptional Roadside Assistance

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Roadside and Fleets with Fleet Response

[fa icon='calendar'] Feb 19, 2020 10:10:00 AM / by Rameen Satar | Director of Client Services

Every year there are more than 70 million roadside events in the U.S. A recent analysis of the economic impact of roadside found that more than 260 million work hours are lost due to roadside events. For fleet businesses, roadside events impact both productivity and revenue, preventing the completion of revenue generating services. These businesses depend on third party administrators to help manage all aspects of the roadside and claims process, controlling cost and cycle time.

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