Atlas Towing and G1 Towing, in partnership with Agero, to Launch Test Program Offering Free Mobile Roadside Charging for Electric Vehicles, with SparkCharge Technology
These last few months have had an unprecedented impact on our communities, our families, our economies, and frankly, our basic sense of normalcy. Yet through it all, essential workers, everyday heroes, and even consumers seeking groceries or medical care have taken to the roads, and more often than they would have liked, found themselves in need of assistance from roadside events and accidents. Our clients, agents and network rose to the new challenges presented. Emergency services is about managing the unexpected and we are used to dealing with crisis. However, providing roadside during a pandemic has been a powerful test in technology implementation, empathy, agility and resilience.
Business Intelligence Group recognizes company in Executive of the Year and Team of the Year categories
New capabilities, integrations with claims management vendor ecosystem saves insurers time and money, and reduces insureds’ frustration, across tens of thousands of annual accident tows
Vehicle storage and the costs that accompany it are an inescapable reality for automotive insurers. Accident scene management partners with deep expertise and sophisticated technology can help improve FNOL time and improve the rate of vehicle recovery at the accident scene before municipal responders arrive. Mobile telematics with crash detection automatically notifies the insurer at the moment of a crash, taking that decision out of the consumer’s hands and making accident scene recovery more likely.
MEDFORD, Mass. – March 12, 2020 – Agero, a market leader in software-enabled driver assistance services for automotive manufacturers and insurance providers in North America, was presented with a Bronze Stevie® Award in the Front-Line Customer Service Team of the Year category in the 14th annual Stevie Awards for Sales & Customer Service.
Throughout Agero’s 45+ year history, we have partnered with global brands to deliver roadside to their North American consumers. With the acquisition of Swoop and the release of Swoop Dispatch Management, we are thrilled with the opportunity to support roadside consumers worldwide. While there are certainly commonalities in roadside needs and expectations across different regions, there are key differences as well.
We recognize the impact that roadside can have on consumer brand perception and loyalty, so it is critical to maintain a tight feedback loop on the consumer experience. While the data about an event certainly tells part of the story, the most powerful tool we can use is the direct feedback from our consumers.
Machine Learning trained from more than 50 Million Breakdown Events Combats Traffic, Weather and Other Unexpected Delays in Delivering Exceptional Roadside Assistance
Every year there are more than 70 million roadside events in the U.S. A recent analysis of the economic impact of roadside found that more than 260 million work hours are lost due to roadside events. For fleet businesses, roadside events impact both productivity and revenue, preventing the completion of revenue generating services. These businesses depend on third party administrators to help manage all aspects of the roadside and claims process, controlling cost and cycle time.