Usage-based insurance, or UBI, is gaining traction with drivers due to the cost savings they can deliver for policyholders. These programs reportedly save drivers 10-15% annually, so it’s easy to see why they are gaining popularity. This is especially relevant considering the...   Read Full Story

As insurance agents, you know that the most productive way to maintain and expand your book of business is to ensure that customers are satisfied with your products and services. And the best way to achieve this is to solicit feedback directly from customers themselves.   Read Full Story

Our data is telling an alarming story - driving is more dangerous than ever. We have reported in the past how driving behavior changed during the pandemic, leading to a spike in fatal accidents. Today, with an increase in bodily injury claims, more severe injuries, and a...   Read Full Story

Pioneers for 50 years: Celebrating our unique combination of technology, scale, and experience in the roadside industry Reliable, brand building roadside experiences are complicated. To do it right requires technology, scale, and experience - 50 years (and counting!) to be...   Read Full Story

When it comes to driving customer experience during roadside events, additional options and outreach can have a substantial impact. In fact, even if help or support is declined, simply making the offer leaves a positive impression. At Agero, we enable “Hero Moments” for your...   Read Full Story

Water parks on hot, humid days. Taylor Swift tour dates. Food shopping on the eve of a long weekend. Excellent weather forecasted for a long July 4th weekend. What do these have in common? Volume surges, long wait times and consumer frustration.   Read Full Story

When a motor vehicle is involved in an accident and requires a tow, insurance carriers, service providers, and body shops all have essential roles to play. Importantly, these parties need to work together to ensure that the vehicle is recovered and repaired as quickly and...   Read Full Story

Accident coverage is a service that most drivers have but nobody wants to experience – after all, who wants to be in an accident? For 32% of drivers, the accident claims process is something they’ve never experienced. In Spring 2022, I joined the other 68% after being...   Read Full Story

When your team is collaborating to support your customer in an accident, ensuring that all parties have the most up-to-date accurate information is critical. Working with incomplete or inaccurate accident claims information greatly reduces efficiency and can lead to extended...   Read Full Story

MEDFORD, Mass. – Sept. 13, 2022 – Agero, whose leading B2B2C software and services enable auto manufacturers, insurers and others to support their customers at every stage of vehicle ownership, today announced a series of platform enhancements and services that will further...   Read Full Story