Posts about

Insurance (2)

July 25, 2023 | 3 min read

It’s the thought that counts: Added delights drive satisfaction, even when they aren’t utilized

Jon Myers -- Product Manager

When it comes to driving customer experience during roadside events, additional options and outreach can have a substantial impact. In fact, even if help or support is declined, simply making the offer leaves a positive impression. At Agero, we enable “Hero Moments” for your...   Read Full Story

June 20, 2023 | 3 min read

How digital intake saves the day when summer volume surges

Dana Kinsella -- Senior Manager, Client Engagement Marketing

Water parks on hot, humid days. Taylor Swift tour dates. Food shopping on the eve of a long weekend. Excellent weather forecasted for a long July 4th weekend. What do these have in common? Volume surges, long wait times and consumer frustration.   Read Full Story

May 2, 2023 | 4 min read

Breaking the Cycle of Body Shop Refusals

Jake Wright - Product Marketing Manager

When a motor vehicle is involved in an accident and requires a tow, insurance carriers, service providers, and body shops all have essential roles to play. Importantly, these parties need to work together to ensure that the vehicle is recovered and repaired as quickly and...   Read Full Story

October 4, 2022 | 4 min read

In the Customer’s Shoes: A Firsthand Perspective on the Accident Management Experience

Jake Wright - Product Marketing Manager

Accident coverage is a service that most drivers have but nobody wants to experience – after all, who wants to be in an accident? For 32% of drivers, the accident claims process is something they’ve never experienced. In Spring 2022, I joined the other 68% after being...   Read Full Story

September 22, 2022 | 3 min read

Drive Efficiency by Integrating Your Claims System

Steven Fellows - Product Manager

When your team is collaborating to support your customer in an accident, ensuring that all parties have the most up-to-date accurate information is critical. Working with incomplete or inaccurate accident claims information greatly reduces efficiency and can lead to extended...   Read Full Story

September 13, 2022 | 3 min read

Agero Reshapes Driver Assistance Experience with Multiple New Tools, Services and Enhancements

Kate Patty - Sr. Public Relations & Engagement Marketing Manager

MEDFORD, Mass. – Sept. 13, 2022 – Agero, whose leading B2B2C software and services enable auto manufacturers, insurers and others to support their customers at every stage of vehicle ownership, today announced a series of platform enhancements and services that will further...   Read Full Story

May 9, 2022 | 4 min read

Skip The Line When You Need Roadside

Beth Davidson - Chief Marketing Officer

Faster intake means faster speed to dispatch, which is key to getting drivers back on their way, faster and easier than ever.   Read Full Story

February 25, 2022 | 4 min read

An Increased Need for Accident Management Efficiency

Mubbin Rabbani - Senior Director of Product Management

Minimizing loss costs and expenses, cycle time, and driving a positive policyholder experience are key objectives to making any accident management program successful. In today’s landscape with higher accident severity and rising cost to rent or repair, this objective becomes...   Read Full Story

October 14, 2021 | 5 min read

How to Adapt to Changes in Driver Behavior

Candy Boschard - Senior Product Manager

By now, we’re all well aware that COVID-19 impacted nearly every industry worldwide. One observable impact in the auto insurance industry has been that the number of car accidents, vehicle deaths, and roadside events have all changed significantly, as have driving behaviors.   Read Full Story

September 17, 2021 | 4 min read

Mobilizing around mobile: Increasing insurance app engagement

Chetan Ghai - Chief Commercial Officer

Discover the critical functions and best practices that result in winning app experiences.   Read Full Story