Posts about

Automotive (2)

June 3, 2021 | 7 min read

Unlock new opportunities with dealer towing solutions

Frank Klemovitch - Senior Director, Product Management

Tens of millions of cars move across American roadways every year. Of those millions of vehicle owners, roughly 1 in every 8 drivers has a tow event, according to our 2020 consumer benchmark research. Towing can come in a variety of shapes and sizes, ranging from transporting a...   Read Full Story

June 2, 2021 | 3 min read

Introducing an outcome-driven approach to roadside services

Chetan Ghai - Chief Commercial Officer

This post was a collaboration between Chetan Ghai – Business Leader, Insurance Roadside & Cathy Orrico – Chief Client Officer. Roadside is a complex business, but it doesn’t have to be complicated. With this guiding principle in mind, we are excited to announce a new era of...   Read Full Story

May 27, 2021 | 3 min read

A Service Provider Perspective: The Importance of Digital Photos

Ariel Folkerts - Digital Marketing Specialist

Documentation and taking photos during a service job is critical in the damage claims process. We spoke with Andy Parker from AnyTime Towing & Recovery in Maryville, Tennessee to learn about how he leverages digital photos in his business to save time and money, and how he gets...   Read Full Story

May 25, 2021 | 2 min read

Struggling To Hire? Try Changing the Way You Recruit

David Muller - VP, Talent Acquisition

We are in an unfamiliar job market. There's an all-time high of open roles, but finding qualified individuals to fill them is harder than ever. While there's no silver bullet or quick fix, there are several actions you can take today that will make a difference in your...   Read Full Story

April 27, 2021 | 4 min read

The Challenge and Opportunity of Vehicle Transport

Rob Hawkins - Senior Product Manager

Every year, approximately 17 million new vehicles are transported to nearly 17,000 dealerships throughout the US, marking the beginning of an average 11-year lifetime often across several owners.At each change in ownership, vehicles are typically moved from one location to the...   Read Full Story

March 25, 2021 | 4 min read

Building Customer Loyalty at Each Stage of the Automotive Lifecycle

Tim Chung - Business Leader, OEM Roadside

Customer experience plays a significant role in building brand loyalty for automotive. Market leaders in automotive brand loyalty are able to garner nearly a 60% repurchase rate according to a recent study by JD Power.   Read Full Story

August 1, 2017 | 2 min read

Lamborghini Awards Agero Customer Service Solution Contract

Kate Patty - Sr. Public Relations & Engagement Marketing Manager

MEDFORD, Mass., August 1, 2017 –Agero, Inc.,the largest B2B provider of roadside assistance services to automotive manufacturers and insurance providers in North America, announced today that it has been selected as the customer service provider for roadside assistance and...   Read Full Story