November 19, 2021 | 4 min read
Eliahu Sussman – Director, Roadside Engagement
The automotive industry is showing no signs of slowing down, according to extensive industry research by Agero throughout 2020 and 2021. Americans are putting more miles on their vehicles than ever before, fueled by new consumer travel patterns and continued headwinds facing...
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November 15, 2021 | 3 min read
Jason Peters - VP, Consumer Affairs
Takata airbags are the largest recall in the history of the auto industry. Since the issue was first uncovered in 2013, 28 deaths and more than 400 injuries have been attributed to the faulty inflators which may malfunction and send shrapnel into the cabin. Over the past 8...
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June 3, 2021 | 3 min read
Kate Patty - Lead, Network Engagement
Branded digital service streamlines pick up and drop off of customer vehicles, allowing providers to stay top-of-mind for both routine maintenance and unexpected car repairs
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June 3, 2021 | 7 min read
Frank Klemovitch - Senior Director, Product Management
Tens of millions of cars move across American roadways every year. Of those millions of vehicle owners, roughly 1 in every 8 drivers has a tow event, according to our 2020 consumer benchmark research. Towing can come in a variety of shapes and sizes, ranging from transporting a...
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June 2, 2021 | 3 min read
Chetan Ghai - Chief Commercial Officer
This post was a collaboration between Chetan Ghai – Business Leader, Insurance Roadside & Cathy Orrico – Chief Client Officer. Roadside is a complex business, but it doesn’t have to be complicated. With this guiding principle in mind, we are excited to announce a new era of...
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May 27, 2021 | 3 min read
Ariel Folkerts - Digital Marketing Specialist
Documentation and taking photos during a service job is critical in the damage claims process. We spoke with Andy Parker from AnyTime Towing & Recovery in Maryville, Tennessee to learn about how he leverages digital photos in his business to save time and money, and how he gets...
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May 25, 2021 | 2 min read
David Muller - VP, Talent Acquisition
We are in an unfamiliar job market. There's an all-time high of open roles, but finding qualified individuals to fill them is harder than ever. While there's no silver bullet or quick fix, there are several actions you can take today that will make a difference in your...
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April 27, 2021 | 4 min read
Rob Hawkins - Senior Product Manager
Every year, approximately 17 million new vehicles are transported to nearly 17,000 dealerships throughout the US, marking the beginning of an average 11-year lifetime often across several owners.At each change in ownership, vehicles are typically moved from one location to the...
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March 25, 2021 | 4 min read
Tim Chung - Business Leader, OEM Roadside
Customer experience plays a significant role in building brand loyalty for automotive. Market leaders in automotive brand loyalty are able to garner nearly a 60% repurchase rate according to a recent study by JD Power.
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August 1, 2017 | 2 min read
Kate Patty - Lead, Network Engagement
MEDFORD, Mass., August 1, 2017 –Agero, Inc.,the largest B2B provider of roadside assistance services to automotive manufacturers and insurance providers in North America, announced today that it has been selected as the customer service provider for roadside assistance and...
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