September 3, 2024 | 4 min read
Emma Harris - Marketing Communications Specialist
The most commonly cited frustration for roadside assistance customers is the amount of time between placing their request to when a service provider arrives. Agero consistently works to deliver best-in-class wait times by growing our network of vetted, background-checked service...
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August 20, 2024 | 3 min read
Chris Small - VP, Contact Center Operations
Have you ever thought about what playing in a band has to do with helping drivers on the road? As Agero’s VP of Driver Services Operations, who also has a passion for drumming, these are two topics that I think about often. Believe it or not, there's a surprising connection!
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April 24, 2024 | 6 min read
Monica Bouchard - Senior Manager, Client Engagement Marketing
The health and strength of our network of independent service providers are vital to our ability to quickly and safely take care of your customers. Today our network is stronger and more agile than ever before, with more than 99% of our jobs completed by in-network providers,...
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March 6, 2024 | 5 min read
Monica Bouchard - Senior Manager, Client Engagement Marketing
From frustration to delight: How a roadside event can become a brand and relationship building opportunity for dealers. Just over one in two drivers (and even more for battery electric vehicles) will experience a roadside event each year – from a flat tire, a dead battery, a...
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October 12, 2023 | 5 min read
Daniel Yang - Product Manager
Most customers experience a roadside event once every 2 years. Even then, many customers don't use their roadside assistance program at all, or use an old fashioned 800 number because they forget or don't know how to use a digital option. Given the infrequent and chaotic nature...
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July 28, 2023 | 4 min read
Monica Bouchard - Senior Manager, Client Engagement Marketing
Pioneers for 50 years: Celebrating our unique combination of technology, scale, and experience in the roadside industry Reliable, brand building roadside experiences are complicated. To do it right requires technology, scale, and experience - 50 years (and counting!) to be...
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July 26, 2023 | 5 min read
Shana Cooper - Senior Director, Product Marketing
Flat tires happen all the time – every 7 seconds - 220 million flat tires in the US every year, accounting for nearly 20% of all roadside events. In fact, flat tires are the most common roadside request we receive.
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July 25, 2023 | 3 min read
Jon Myers -- Product Manager
When it comes to driving customer experience during roadside events, additional options and outreach can have a substantial impact. In fact, even if help or support is declined, simply making the offer leaves a positive impression. At Agero, we enable “Hero Moments” for your...
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June 20, 2023 | 3 min read
Dana Kinsella -- Senior Manager, Client Engagement Marketing
Water parks on hot, humid days. Taylor Swift tour dates. Food shopping on the eve of a long weekend. Excellent weather forecasted for a long July 4th weekend. What do these have in common? Volume surges, long wait times and consumer frustration.
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May 31, 2023 | 3 min read
Macklin Wrixon, Senior Product Strategist
When it comes to supporting customers with their electric vehicles, the what, why and how are all different. As a brand selling or supporting these customers, understanding these nuances and the changes they require will be critical to your customer experience and long term...
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