March 6, 2024 | 5 min read
Monica Bouchard - Senior Manager, Client Engagement Marketing
From frustration to delight: How a roadside event can become a brand and relationship building opportunity for dealers. Just over one in two drivers (and even more for battery electric vehicles) will experience a roadside event each year – from a flat tire, a dead battery, a...
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October 12, 2023 | 5 min read
Daniel Yang - Product Manager
Most customers experience a roadside event once every 2 years. Even then, many customers don't use their roadside assistance program at all, or use an old fashioned 800 number because they forget or don't know how to use a digital option. Given the infrequent and chaotic nature...
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July 28, 2023 | 4 min read
Monica Bouchard - Senior Manager, Client Engagement Marketing
Pioneers for 50 years: Celebrating our unique combination of technology, scale, and experience in the roadside industry Reliable, brand building roadside experiences are complicated. To do it right requires technology, scale, and experience - 50 years (and counting!) to be...
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July 26, 2023 | 5 min read
Shana Cooper - Senior Director, Product Marketing
Flat tires happen all the time – every 7 seconds - 220 million flat tires in the US every year, accounting for nearly 20% of all roadside events. In fact, flat tires are the most common roadside request we receive.
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July 25, 2023 | 3 min read
Jon Myers -- Product Manager
When it comes to driving customer experience during roadside events, additional options and outreach can have a substantial impact. In fact, even if help or support is declined, simply making the offer leaves a positive impression. At Agero, we enable “Hero Moments” for your...
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June 20, 2023 | 3 min read
Dana Kinsella -- Senior Manager, Client Engagement Marketing
Water parks on hot, humid days. Taylor Swift tour dates. Food shopping on the eve of a long weekend. Excellent weather forecasted for a long July 4th weekend. What do these have in common? Volume surges, long wait times and consumer frustration.
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May 31, 2023 | 3 min read
Macklin Wrixon, Senior Product Strategist
When it comes to supporting customers with their electric vehicles, the what, why and how are all different. As a brand selling or supporting these customers, understanding these nuances and the changes they require will be critical to your customer experience and long term...
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October 4, 2022 | 4 min read
Jake Wright - Product Marketing Manager
Accident coverage is a service that most drivers have but nobody wants to experience – after all, who wants to be in an accident? For 32% of drivers, the accident claims process is something they’ve never experienced. In Spring 2022, I joined the other 68% after being...
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July 28, 2022 | 3 min read
Pamela Walsh, Director, Learning & Development
Our business is powered by a unique combination of people and technology, not people or technology. Our people are critical to our success and we work across our organization to make sure that they have the resources and tools they need to support our clients and their...
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July 20, 2022 | 3 min read
Tariq Qureshi - Director of Data Science and Analytics
At Agero, data drives just about everything we do. We use the terabytes of data that we gather from millions of automotive events every year to improve the customer experience, provide our clients with actionable insights, and continuously improve our operations. While roadside...
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