Posts about

Customer Experience (2)

May 10, 2022 | 4 min read

Preparing for Summer Travel with innovation & optimization

Chris Small - VP, Contact Center Operations

When it comes to car travel, summer is always busy and this summer is expected to follow suit. As we well know, when travel increases, so do flat tires, dead batteries, fender benders and everything in between. With 150 million people counting on us for vehicle support, we know...   Read Full Story

March 7, 2022 | 4 min read

Product Updates: Transparency and a holistic view of roadside events

Patrick Davis - Vice President of Product

As an industry leader, we recognize that transparency is essential to just about everything we do. For clients and partners, transparency on the service we provide is how we earn and maintain trust. It’s what enables our agents and service providers to understand customers’...   Read Full Story

January 4, 2022 | 3 min read

Enhancing Omnichannel Customer Support with a Virtual Chat Assistant

Machu Latorre – Senior Product Manager

When supporting drivers during a roadside event, there is not one right way to ensure customers get the help they need. Instead, the best practice is to offer a variety of different options so that customers can request and receive assistance in the channel they are most...   Read Full Story

October 14, 2021 | 3 min read

Agero’s New Conversational AI Improves Roadside Assistance Efficiency and Experience

Kate Patty - Sr. Public Relations & Engagement Marketing Manager

MEDFORD, Mass. – October 14, 2021– Agero, whose leading B2B software and services enable auto manufacturers, fleets, insurers, and others to support their customers at every stage of vehicle ownership, today introduced new conversational artificial intelligence (AI) tools and...   Read Full Story

September 17, 2021 | 4 min read

Mobilizing around mobile: Increasing insurance app engagement

Chetan Ghai - Chief Commercial Officer

Discover the critical functions and best practices that result in winning app experiences.   Read Full Story

August 26, 2021 | 5 min read

The Roadside (Mis)Perception Problem: Why Only 1 in 3 Drivers Uses their Coverage to Resolve an Event

Eliahu Sussman – Director, Roadside Engagement

Every day, our team works with service providers, industry partners, and our clients to help more than 35,000 drivers get back on the road following roadside events. We are obsessed with roadside needs, solutions, logistics, data – all of it.   Read Full Story

August 10, 2021 | 3 min read

Using Technology to Drive Evolution: The Metromile & Agero Story

Peter VanDorpe - Client Success Director

The insurance industry has been rapidly evolving as leading companies and insurance-tech challengers bring new technologies and models to deliver exceptional customer experience. This transformation also extends to claims, where streamlined digital processes offer a unique...   Read Full Story

June 3, 2021 | 3 min read

Agero Introduces Tow To Repair, a Fully-Managed Direct Tow Option for Dealers, Repair Facilities and Body Shops

Kate Patty - Sr. Public Relations & Engagement Marketing Manager

Branded digital service streamlines pick up and drop off of customer vehicles, allowing providers to stay top-of-mind for both routine maintenance and unexpected car repairs   Read Full Story

May 27, 2021 | 3 min read

A Service Provider Perspective: The Importance of Digital Photos

Ariel Folkerts - Digital Marketing Specialist

Documentation and taking photos during a service job is critical in the damage claims process. We spoke with Andy Parker from AnyTime Towing & Recovery in Maryville, Tennessee to learn about how he leverages digital photos in his business to save time and money, and how he gets...   Read Full Story

April 27, 2021 | 3 min read

Agero Launches New Service to Help Automakers, Dealers and Fleets Scale and Optimize Vehicle Transportation and Delivery

Kate Patty - Sr. Public Relations & Engagement Marketing Manager

Vehicle Transport simplifies complex logistics management, enables time and cost efficiency, reduces risk   Read Full Story