Posts about

Customer Experience (4)

May 18, 2020 | 3 min read

Agero VP Chris Richard Honored as Gold Stevie® Award Winner in 2020 American Business Awards®

Kate Patty - Sr. Public Relations & Engagement Marketing Manager

Focus on people, technology, and process improvement delivers significant customer service results for leading driver assistance services provider   Read Full Story

April 20, 2020 | 3 min read

Agero Wins 2020 Excellence in Customer Service Awards

Kate Patty - Sr. Public Relations & Engagement Marketing Manager

Business Intelligence Group recognizes company in Executive of the Year and Team of the Year categories   Read Full Story

March 12, 2020 | 3 min read

Agero Wins Bronze Stevie Award in 2020 Stevie Awards for Sales & Customer Service

Kate Patty - Sr. Public Relations & Engagement Marketing Manager

MEDFORD, Mass. – March 12, 2020–Agero, a market leader in software-enabled driver assistance services for automotive manufacturers and insurance providers in North America, was presented with a Bronze Stevie® Award in the Front-Line Customer Service Team of the Year category...   Read Full Story

March 2, 2020 | 2 min read

Consumer Feedback: There's a Survey for That

Chris Small - VP, Contact Center Operations

We recognize the impact that roadside can have on consumerbrand perception and loyalty, so it is critical to maintain a tight feedback loop on the consumer experience. While the data about an event certainly tells part of the story, the most powerful tool we can use is the...   Read Full Story

January 20, 2020 | 4 min read

Consumer Insights: When It Comes to Vehicle Breakdowns, There Is No Magic Formula

Shana Cooper - Senior Director, Product Marketing

We are serious about our mission to help drivers get their days back on track after a breakdown. By fulfilling this promise we not only make a meaningful difference for drivers who are having a truly bad day, we also help our insurance and automotive clientsbuild customer...   Read Full Story

October 10, 2019 | 1 min read

Roadside Builds Consumer Loyalty - But Don't Take Our Word for It

Shana Cooper - Senior Director, Product Marketing

Based on consumer research we have found that consumers who use sponsored roadside support have a great affinity to theirroadside provider. In fact, this can have a dramatic impact on NPS even for consumers who don’t take advantage of the benefit.   Read Full Story

September 18, 2019 | 4 min read

Consumer Insights: How Coverage Expectations and Request Channel Can Impact NPS

Shana Cooper - Senior Director, Product Marketing

At Agero, we take pride in leveraging our network and systems to support consumers on the side of the road. We recognize that we have an opportunity to not just service but also delight our consumers, turning this unexpected and unfortunate event, into a loyalty building event...   Read Full Story

July 26, 2019 | 3 min read

Why Roadside Is A Customer-Loyalty Building Experience for Insurers

Cathy Orrico - Chief Commercial Officer, Automotive

At Agero we support some of the biggest brands in insurance and automotive and deliver peace of mind to more than 115 million consumers through roadside assistance programs. We take this responsibility seriously, and in order to do this well, we need to keep a pulse on what...   Read Full Story

May 21, 2019 | 2 min read

Don't Ruin Your First Summer Road Trip - Vehicle Safety Tips for Memorial Day Driving

Chris Small - VP, Contact Center Operations

With the season of road trips upon us as we head into the Memorial Day holiday - an increasingly busy road travel weekend - millions of Americans will be packing up their bags, their kids and their cars to head out on their first hurrah of the season. But driver beware:...   Read Full Story

February 12, 2019 | 2 min read

A Storm is Brewing: Bad Weather Driving Tips

Domenic Galdo - VP, Network Operations

Just ten days ago, Punxsutawney Phil neglected to see his shadow and predicted an early spring. Days later, unseasonably warm temperatures permeated throughout the country, hot on the heels of the late January polar vortex weather pattern that caused near-record lows across the...   Read Full Story