Posts about

Customer Experience (4)

September 18, 2019 | 4 min read

Consumer Insights: How Coverage Expectations and Request Channel Can Impact NPS

Shana Cooper - Senior Director, Product Marketing

At Agero, we take pride in leveraging our network and systems to support consumers on the side of the road. We recognize that we have an opportunity to not just service but also delight our consumers, turning this unexpected and unfortunate event, into a loyalty building event...   Read Full Story

July 26, 2019 | 3 min read

Why Roadside Is A Customer-Loyalty Building Experience for Insurers

Cathy Orrico - Chief Commercial Officer, Automotive

At Agero we support some of the biggest brands in insurance and automotive and deliver peace of mind to more than 115 million consumers through roadside assistance programs. We take this responsibility seriously, and in order to do this well, we need to keep a pulse on what...   Read Full Story

May 21, 2019 | 2 min read

Don't Ruin Your First Summer Road Trip - Vehicle Safety Tips for Memorial Day Driving

Chris Small - VP, Contact Center Operations

With the season of road trips upon us as we head into the Memorial Day holiday - an increasingly busy road travel weekend - millions of Americans will be packing up their bags, their kids and their cars to head out on their first hurrah of the season. But driver beware:...   Read Full Story

February 12, 2019 | 2 min read

A Storm is Brewing: Bad Weather Driving Tips

Domenic Galdo - VP, Network Operations

Just ten days ago, Punxsutawney Phil neglected to see his shadow and predicted an early spring. Days later, unseasonably warm temperatures permeated throughout the country, hot on the heels of the late January polar vortex weather pattern that caused near-record lows across the...   Read Full Story

November 7, 2018 | 4 min read

Holistic Accident Solutions Are Not Just Smart, They're Becoming Necessary

Jeffrey Blecher - Chief Strategy & Digital Officer

By combining Agero’s Accident Scene Management (ASM) processes with Agero’s Driver360® smartphone-based automatic crash detection algorithms, insurers are able to save up to $3 Billion of unnecessary costs while also improving the policyholder experience. In fact, this was the...   Read Full Story

September 28, 2018 | 2 min read

How Digital Transformation Drives Exceptional Customer Experience

Bernie Gracy - Chief Digital Officer

As countless new innovative disruptions extend to nearly every corner of our economy, now is the time for many industries, roadside services included, to transform themselves and fully embrace the digital business model. These disruptions—such as mobile apps à la Uber that...   Read Full Story

May 25, 2018 | 4 min read

4 Key Insights Into Changing Driver Behavior In An Increasingly Autonomous World

Jeffrey Blecher - Chief Strategy & Digital Officer

Semi-autonomy is coming FAST. It’s creating driver confusion, changing driver behavior, and potentially changing driver risk. This has sparked enormous interest among insurance professionals.   Read Full Story