Posts about

Customer Experience (3)

December 15, 2020 | 3 min read

Roadside assistance becomes simpler than ever with Agero's Blink Roadside Amazon Alexa Skill

Kate Patty - Sr. Public Relations & Engagement Marketing Manager

“Alexa, my car ran out of gas” and other common roadside utterances will now prompt Alexa to offer Blink Roadside assistance anywhere in the U.S.   Read Full Story

November 25, 2020 | 4 min read

Alternative Transportation: Minimizing Disruption from Tow Events

Mathieu Pirio - Product Manager

Automotive mishaps that leave a vehicle disabled take place thousands of times a day across the United States. And every single time, it knocks someone’s day off course. With Alternative Transportation, we help drivers get their day back on track, quickly and easily. While...   Read Full Story

November 10, 2020 | 1 min read

Agero Finalist in Company of the Year Awards Program

Kate Patty - Sr. Public Relations & Engagement Marketing Manager

Agero has been named a finalist in the Business Intelligence Group’s international 2020 BIG Awards for Business. Recognized for our 50 years of leadership establishing and rethinking the roadside assistance industry, including a digital transformation focused on better serving...   Read Full Story

October 27, 2020 | 4 min read

'In these uncertain times…': How pandemic stress is destabilizing NPS across industries

Beth Davidson - Chief Marketing Officer

In normal times, we use customer experience metrics like NPS to provide valuable insights into the performance of our products and services. A successful launch of a new feature might be measured by an improvement of just 1-2 points. And similarly, a small downward change in NPS...   Read Full Story

May 18, 2020 | 3 min read

Agero VP Chris Richard Honored as Gold Stevie® Award Winner in 2020 American Business Awards®

Kate Patty - Sr. Public Relations & Engagement Marketing Manager

Focus on people, technology, and process improvement delivers significant customer service results for leading driver assistance services provider   Read Full Story

April 20, 2020 | 3 min read

Agero Wins 2020 Excellence in Customer Service Awards

Kate Patty - Sr. Public Relations & Engagement Marketing Manager

Business Intelligence Group recognizes company in Executive of the Year and Team of the Year categories   Read Full Story

March 12, 2020 | 3 min read

Agero Wins Bronze Stevie Award in 2020 Stevie Awards for Sales & Customer Service

Kate Patty - Sr. Public Relations & Engagement Marketing Manager

MEDFORD, Mass. – March 12, 2020 – Agero, a market leader in software-enabled driver assistance services for automotive manufacturers and insurance providers in North America, was presented with a Bronze Stevie® Award in the Front-Line Customer Service Team of the Year category...   Read Full Story

March 2, 2020 | 2 min read

Consumer Feedback: There's a Survey for That

Chris Small - VP, Contact Center Operations

We recognize the impact that roadside can have on consumer brand perception and loyalty, so it is critical to maintain a tight feedback loop on the consumer experience. While the data about an event certainly tells part of the story, the most powerful tool we can use is the...   Read Full Story

January 20, 2020 | 4 min read

Consumer Insights: When It Comes to Vehicle Breakdowns, There Is No Magic Formula

Shana Cooper - Senior Director, Product Marketing

We are serious about our mission to help drivers get their days back on track after a breakdown. By fulfilling this promise we not only make a meaningful difference for drivers who are having a truly bad day, we also help our insurance and automotive clients build customer...   Read Full Story

October 10, 2019 | 1 min read

Roadside Builds Consumer Loyalty - But Don't Take Our Word for It

Shana Cooper - Senior Director, Product Marketing

Based on consumer research we have found that consumers who use sponsored roadside support have a great affinity to their roadside provider. In fact, this can have a dramatic impact on NPS even for consumers who don’t take advantage of the benefit.   Read Full Story