Posts about

Customer Experience (3)

April 27, 2021 | 3 min read

Agero Launches New Service to Help Automakers, Dealers and Fleets Scale and Optimize Vehicle Transportation and Delivery

Kate Patty - Sr. Public Relations & Engagement Marketing Manager

Vehicle Transport simplifies complex logistics management, enables time and cost efficiency, reduces risk   Read Full Story

April 20, 2021 | 3 min read

Agero Wins Excellence in Customer Service Award for Third Consecutive Year

Kate Patty - Sr. Public Relations & Engagement Marketing Manager

Medford, Mass. – April 20, 2021 – Agero, whose leading B2B software and services enable auto manufactures and insurers to support customers at every stage of vehicle ownership, today announced it has been named a winner in the 2021 Excellence in Customer Service Award presented...   Read Full Story

March 22, 2021 | 4 min read

Agero Digital Transformation, Roadside Assistance Announced as 2021 CIO 100 Award Winner

Kate Patty - Sr. Public Relations & Engagement Marketing Manager

IDG’s CIO 100 award recognizes enterprise excellence and innovation in IT   Read Full Story

February 18, 2021 | 4 min read

Agero Introduces End-to-End Vehicle Recall Management Solution, Helping Auto Manufacturers Quickly and Effectively Drive Recall Completion

Kate Patty - Sr. Public Relations & Engagement Marketing Manager

Comprehensive, configurable solution integrates everything from VIN Validation to Omnichannel Consumer Notification and Outreach, Service Scheduling, Vehicle Logistics Management and Real-Time Reporting for a seamless customer experience   Read Full Story

February 16, 2021 | 3 min read

Agero Lauded by Frost & Sullivan for Alleviating the Stress of Roadside Events with Its Advanced Dispatch and Management Technology

Kate Patty - Sr. Public Relations & Engagement Marketing Manager

New digital platform optimizes customer experience, streamlines service provider selection and delivers greater reporting transparency   Read Full Story

February 2, 2021 | 4 min read

Hagerty’s Expanded Roadside Service Program Goes Digital with Agero, powered by Swoop

Kate Patty - Sr. Public Relations & Engagement Marketing Manager

Enhancements for Drivers Club members include mobile app-like experience, GPS-enabled service tracking and more; rich data and interactive dashboards help power Hagerty’s highly-regarded premium service for classic car enthusiasts   Read Full Story

February 2, 2021 | 3 min read

Hagerty and Agero: Elevating the Customer Experience

Henry Stroup - Senior Director of Client Services

Hagerty occupies a remarkable niche in the automotive world: the community of people who own collectible and classic cars. Unlike a daily driver or even many luxury vehicles, classic cars inspire owners to have a deep connection with their vehicles, from hands-on maintenance and...   Read Full Story

November 25, 2020 | 4 min read

Alternative Transportation: Minimizing Disruption from Tow Events

Mathieu Pirio - Product Manager

Automotive mishaps that leave a vehicle disabled take place thousands of times a day across the United States. And every single time, it knocks someone’s day off course. With Alternative Transportation, we help drivers get their day back on track, quickly and easily. While...   Read Full Story

November 10, 2020 | 1 min read

Agero Finalist in Company of the Year Awards Program

Kate Patty - Sr. Public Relations & Engagement Marketing Manager

Agero has been named a finalist in the Business Intelligence Group’s international 2020 BIG Awards for Business. Recognized for our 50 years of leadership establishing and rethinking the roadside assistance industry, including a digital transformation focused on better serving...   Read Full Story

October 27, 2020 | 4 min read

'In these uncertain times…': How pandemic stress is destabilizing NPS across industries

Beth Davidson - Chief Marketing Officer

In normal times, we use customer experience metrics like NPS to provide valuable insights into the performance of our products and services. A successful launch of a new feature might be measured by an improvement of just 1-2 points. And similarly, a small downward change in NPS...   Read Full Story