Posts about

Customer Experience (3)

August 10, 2021 | 3 min read

Using Technology to Drive Evolution: The Metromile & Agero Story

Peter VanDorpe - VP, Business Development

The insurance industry has been rapidly evolving as leading companies and insurance-tech challengers bring new technologies and models to deliver exceptional customer experience. This transformation also extends to claims, where streamlined digital processes offer a unique...   Read Full Story

June 3, 2021 | 3 min read

Agero Introduces Tow To Repair, a Fully-Managed Direct Tow Option for Dealers, Repair Facilities and Body Shops

Kate Patty - Lead, Network Engagement

Branded digital service streamlines pick up and drop off of customer vehicles, allowing providers to stay top-of-mind for both routine maintenance and unexpected car repairs   Read Full Story

May 27, 2021 | 3 min read

A Service Provider Perspective: The Importance of Digital Photos

Ariel Folkerts - Digital Marketing Specialist

Documentation and taking photos during a service job is critical in the damage claims process. We spoke with Andy Parker from AnyTime Towing & Recovery in Maryville, Tennessee to learn about how he leverages digital photos in his business to save time and money, and how he gets...   Read Full Story

April 27, 2021 | 3 min read

Agero Launches New Service to Help Automakers, Dealers and Fleets Scale and Optimize Vehicle Transportation and Delivery

Kate Patty - Lead, Network Engagement

Vehicle Transport simplifies complex logistics management, enables time and cost efficiency, reduces risk   Read Full Story

April 20, 2021 | 3 min read

Agero Wins Excellence in Customer Service Award for Third Consecutive Year

Kate Patty - Lead, Network Engagement

Medford, Mass. – April 20, 2021 – Agero, whose leading B2B software and services enable auto manufactures and insurers to support customers at every stage of vehicle ownership, today announced it has been named a winner in the 2021 Excellence in Customer Service Award presented...   Read Full Story

March 22, 2021 | 4 min read

Agero Digital Transformation, Roadside Assistance Announced as 2021 CIO 100 Award Winner

Kate Patty - Lead, Network Engagement

IDG’s CIO 100 award recognizes enterprise excellence and innovation in IT   Read Full Story

February 18, 2021 | 4 min read

Agero Introduces End-to-End Vehicle Recall Management Solution, Helping Auto Manufacturers Quickly and Effectively Drive Recall Completion

Kate Patty - Lead, Network Engagement

Comprehensive, configurable solution integrates everything from VIN Validation to Omnichannel Consumer Notification and Outreach, Service Scheduling, Vehicle Logistics Management and Real-Time Reporting for a seamless customer experience   Read Full Story

February 16, 2021 | 3 min read

Agero Lauded by Frost & Sullivan for Alleviating the Stress of Roadside Events with Its Advanced Dispatch and Management Technology

Kate Patty - Lead, Network Engagement

New digital platform optimizes customer experience, streamlines service provider selection and delivers greater reporting transparency   Read Full Story

February 2, 2021 | 4 min read

Hagerty’s Expanded Roadside Service Program Goes Digital with Agero, powered by Swoop

Kate Patty - Lead, Network Engagement

Enhancements for Drivers Club members include mobile app-like experience, GPS-enabled service tracking and more; rich data and interactive dashboards help power Hagerty’s highly-regarded premium service for classic car enthusiasts   Read Full Story

February 2, 2021 | 3 min read

Hagerty and Agero: Elevating the Customer Experience

Henry Stroup - Senior Director of Client Services

Hagerty occupies a remarkable niche in the automotive world: the community of people who own collectible and classic cars. Unlike a daily driver or even many luxury vehicles, classic cars inspire owners to have a deep connection with their vehicles, from hands-on maintenance and...   Read Full Story