IDG’s CIO 100 award recognizes enterprise excellence and innovation in IT   Read Full Story

Comprehensive, configurable solution integrates everything from VIN Validation to Omnichannel Consumer Notification and Outreach, Service Scheduling, Vehicle Logistics Management and Real-Time Reporting for a seamless customer experience   Read Full Story

New digital platform optimizes customer experience, streamlines service provider selection and delivers greater reporting transparency   Read Full Story

Enhancements for Drivers Club members include mobile app-like experience, GPS-enabled service tracking and more; rich data and interactive dashboards help power Hagerty’s highly-regarded premium service for classic car enthusiasts   Read Full Story

Hagerty occupies a remarkable niche in the automotive world: the community of people who own collectible and classic cars. Unlike a daily driver or even many luxury vehicles, classic cars inspire owners to have a deep connection with their vehicles, from hands-on maintenance and...   Read Full Story

Automotive mishaps that leave a vehicle disabled take place thousands of times a day across the United States. And every single time, it knocks someone’s day off course. With Alternative Transportation, we help drivers get their day back on track, quickly and easily. While...   Read Full Story

Agero has been named a finalist in the Business Intelligence Group’s international 2020 BIG Awards for Business. Recognized for our 50 years of leadership establishing and rethinking the roadside assistance industry, including a digital transformation focused on better serving...   Read Full Story

In normal times, we use customer experience metrics like NPS to provide valuable insights into the performance of our products and services. A successful launch of a new feature might be measured by an improvement of just 1-2 points. And similarly, a small downward change in NPS...   Read Full Story

Focus on people, technology, and process improvement delivers significant customer service results for leading driver assistance services provider   Read Full Story

Business Intelligence Group recognizes company in Executive of the Year and Team of the Year categories   Read Full Story