Posts about

Customer Experience (5)

September 28, 2018 | 2 min read

How Digital Transformation Drives Exceptional Customer Experience

Bernie Gracy - Chief Digital Officer

As countless new innovative disruptions extend to nearly every corner of our economy, now is the time for many industries, roadside services included, to transform themselves and fully embrace the digital business model. These disruptions—such as mobile apps à la Uber that...   Read Full Story

May 25, 2018 | 4 min read

4 Key Insights Into Changing Driver Behavior In An Increasingly Autonomous World

Jeffrey Blecher - Chief Strategy & Digital Officer

Semi-autonomy is coming FAST. It’s creating driver confusion, changing driver behavior, and potentially changing driver risk. This has sparked enormous interest among insurance professionals.   Read Full Story