Posts about

Insurance

June 24, 2026 | 4 min read

Every Minute Counts: How We’re Making Roadside Faster and More Reliable

Chris Villela - VP Operations Strategy

When a driver is stranded on the side of the road, every minute feels like an eternity. They’re not just waiting for a tow truck- they’re waiting for peace of mind and a guarantee that help will arrive when promised. At Agero, eliminating that moment of uncertainty is our top...   Read Full Story

May 28, 2026 | 3 min read

Agero and Hagerty Renew Partnership to Deliver Premium Roadside Assistance for Driving Enthusiasts

Jeannine Booton - VP, Corporate Marketing

Multi-year renewal ensures Hagerty Drivers Club® members receive dedicated service backed by advanced technology and a proven commitment to protecting enthusiast vehicles.   Read Full Story

April 28, 2026 | 2 min read

A New Era for Roadside: Why Agero and Urgently are Better Together

Dave Ferrick, CEO, Agero & Matt Booth, CEO, Urgently

Today marks a defining moment for our teams, our partners, and the millions of drivers we support every day. We are proud to announce that Agero has officially completed its acquisition of Urgently. In our industry, people often talk about “synergy” or “scale” as corporate...   Read Full Story

January 21, 2026 | 3 min read

Virginia Farm Bureau Insurance and Agero Unite

Jeannine Booton - VP, Corporate Marketing

Partnership brings Agero’s extensive service provider network, intelligent technology platform, and intuitive digital experiences to Farm Bureau members in Virginia.   Read Full Story

January 8, 2026 | 3 min read

Auto Industry Leader Tom Feeney Joins Agero’s Board of Advisors

Jeannine Booton - VP, Corporate Marketing

Former Safelite president and CEO to guide Agero’s strategy across technology innovation and roadside assistance experience.   Read Full Story

October 9, 2025 | 3 min read

Why Your Reimbursement Process Matters More Than You Think

Jesse Aronson - Product Marketing Specialist

Roadside reimbursements have long been a source of operational strain that can also create customer dissatisfaction. What should be a straightforward process is more often than not a manual, time-consuming procedure for agents and a source of frustration for customers. At...   Read Full Story

September 9, 2024 | 5 min read

Hagerty Renews Multi-Year Partnership with Agero to Continue Delivering Specialized Roadside Assistance to Driving Enthusiasts

Jeannine Booton - VP, Corporate Marketing

Renewed partnership enables Hagerty to continue bringing unmatched customer-focused experiences to Drivers Club members   Read Full Story

September 3, 2024 | 4 min read

Managing the Clock: How Setting Realistic Wait Time Expectations Can Enhance Customer Satisfaction

Emma Harris - Senior Marketing Communications Specialist

The most commonly cited frustration for roadside assistance customers is the amount of time between placing their request to when a service provider arrives. Agero consistently works to deliver best-in-class wait times by growing our network of vetted, background-checked service...   Read Full Story

June 12, 2024 | 4 min read

NICB and Agero Join Forces to Combat Insurance Fraud

Jeannine Booton - VP, Corporate Marketing

Partnership Focuses On Collaboration Across Industries to Prevent Fraud   Read Full Story

June 10, 2024 | 4 min read

The True Heroes of Roadside Assistance

Christine Nguyen - Marketing Communications Specialist

Every year, more than 100 million drivers experience a roadside event. While it may be tempting to try and resolve the issue yourself, the truth of the matter is that DIYing a roadside fix is now more complicated than ever. Today’s vehicles are more complex, requiring the proper...   Read Full Story