Posts about

Insurance

April 8, 2024 | 6 min read

New Research Shows Why Roadside Should be Top of Mind for Your Customers

Christine Nguyen - Marketing Communications Specialist

At Agero, roadside isn’t just our business; it’s our passion. With over 240 million drivers traveling across America’s roadways in 2023 alone (and with the number of drivers continuing to grow each year), we understand the importance of not only providing timely assistance to...   Read Full Story

March 19, 2024 | 3 min read

Agero Expands Deployment of Crash Response Technology Following Significant Growth in 2023

Jeannine Booton - VP, Corporate Marketing

Agero’s volume of calls initiated through Crash Response has grown 475% since its first year launch, with 44% year-over-year growth in 2023   Read Full Story

February 7, 2024 | 4 min read

7 Tips to Stay Safe During Roadside Events

Christine Nguyen - Marketing Communications Specialist

Flat tires, jump starts, and tows are all common roadside events that a majority of drivers have either witnessed as they’re driving or experienced firsthand. But what’s also common (and frequently overlooked) are the major dangers associated with roadside events that can lead...   Read Full Story

November 10, 2023 | 5 min read

NPS 101: Why Net Promoter Score should inform your business strategy

Christine Nguyen - Marketing Communications Specialist

As insurance agents, you know that the most productive way to maintain and expand your book of business is to ensure that customers are satisfied with your products and services. And the best way to achieve this is to solicit feedback directly from customers themselves.   Read Full Story

August 10, 2023 | 5 min read

Why driving is more dangerous than ever and how to prioritize driver safety

Jake Wright - Product Marketing Manager

Our data is telling an alarming story - driving is more dangerous than ever. We have reported in the past how driving behavior changed during the pandemic, leading to a spike in fatal accidents. Today, with an increase in bodily injury claims, more severe injuries, and a...   Read Full Story

July 28, 2023 | 4 min read

Roadside Reinvented: How Agero has used technology, scale, and 50 years of experience to pioneer and reinvent the roadside industry

Monica Bouchard - Senior Manager, Client Engagement Marketing

Pioneers for 50 years: Celebrating our unique combination of technology, scale, and experience in the roadside industry Reliable, brand building roadside experiences are complicated. To do it right requires technology, scale, and experience - 50 years (and counting!) to be...   Read Full Story

July 25, 2023 | 3 min read

It’s the thought that counts: Added delights drive satisfaction, even when they aren’t utilized

Jon Myers -- Product Manager

When it comes to driving customer experience during roadside events, additional options and outreach can have a substantial impact. In fact, even if help or support is declined, simply making the offer leaves a positive impression. At Agero, we enable “Hero Moments” for your...   Read Full Story

June 20, 2023 | 3 min read

How digital intake saves the day when summer volume surges

Dana Kinsella -- Senior Manager, Client Engagement Marketing

Water parks on hot, humid days. Taylor Swift tour dates. Food shopping on the eve of a long weekend. Excellent weather forecasted for a long July 4th weekend. What do these have in common? Volume surges, long wait times and consumer frustration.   Read Full Story

May 2, 2023 | 4 min read

Breaking the Cycle of Body Shop Refusals

Jake Wright - Product Marketing Manager

When a motor vehicle is involved in an accident and requires a tow, insurance carriers, service providers, and body shops all have essential roles to play. Importantly, these parties need to work together to ensure that the vehicle is recovered and repaired as quickly and...   Read Full Story

October 4, 2022 | 4 min read

In the Customer’s Shoes: A Firsthand Perspective on the Accident Management Experience

Jake Wright - Product Marketing Manager

Accident coverage is a service that most drivers have but nobody wants to experience – after all, who wants to be in an accident? For 32% of drivers, the accident claims process is something they’ve never experienced. In Spring 2022, I joined the other 68% after being...   Read Full Story