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Roadside (2)

A Service Provider Perspective: The Importance of Digital Photos

May 27, 2021 | Ariel Folkerts - Digital Marketing Specialist

Documentation and taking photos during a service job is critical in the damage claims process. We spoke with Andy Parker from AnyTime Towing &..
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Roadside Intake Channels: How better data leads to better outcomes

April 2, 2021 | Michael Bell - Senior Director of Data Science and Analytics

At Agero, data drives just about everything we do. We use the terabytes of data that we gather from millions of automotive events every year to..
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Agero Digital Transformation, Roadside Assistance Announced as 2021 CIO 100 Award Winner

March 22, 2021 | Kate Patty - Public Relations Manager

IDG’s CIO 100 award recognizes enterprise excellence and innovation in IT
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Product Updates: Transparency and a holistic view of roadside events

March 13, 2021 | Patrick Davis - Senior Director of Product

As an industry leader, we recognize that transparency is essential to just about everything we do. For clients and partners, transparency on the..
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Agero Lauded by Frost & Sullivan for Alleviating the Stress of Roadside Events with Its Advanced Dispatch and Management Technology

February 16, 2021 | Kate Patty - Public Relations Manager

New digital platform optimizes customer experience, streamlines service provider selection and delivers greater reporting transparency
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Hagerty’s Expanded Roadside Service Program Goes Digital with Agero, powered by Swoop

February 2, 2021 | Kate Patty - Public Relations Manager

Enhancements for Drivers Club members include mobile app-like experience, GPS-enabled service tracking and more; rich data and interactive dashboards..
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Hagerty and Agero: Elevating the Customer Experience

February 2, 2021 | Henry Stroup - Senior Director of Client Services

Hagerty occupies a remarkable niche in the automotive world: the community of people who own collectible and classic cars. Unlike a daily driver or..
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Agero Wins Silver Stevie® Award in 2021 Stevie Awards for Sales & Customer Service

February 1, 2021 | Kate Patty - Public Relations Manager

MEDFORD, Mass. – February 1, 2021 – Agero was presented with a Silver Stevie® Award in the “Most Valuable Response by a Customer Service Team”..
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Product Feature: Mobile Web

January 24, 2021 | Mathieu Pirio - Product Manager

At Agero, in order to best service millions of consumers every year, we spend a lot of time and research staying on top of consumer trends. We have..
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Design for Scale: Our Design System Story

January 19, 2021 | Judy Rodman - UX Design Manager

Roadside is inherently complex, often involving a wide range of players – intake agent, service dispatcher, service provider, follow-up customer..
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