Posts about

Roadside (2)

August 26, 2022 | 3 min read

What it Takes to Manage Roadside's Big Data

Tariq Qureshi - Director of Data Science and Analytics

Big data is shaping businesses and decisions across nearly every industry. This is particularly true when it comes to supporting drivers and their vehicles. Here’s a run down on roadside's big data, what it takes to support it and how this shapes our business and our industry.   Read Full Story

July 28, 2022 | 3 min read

Driving Driving Through People and Technology: Supporting Our Agents

Pamela Walsh, Director, Learning & Development

Our business is powered by a unique combination of people and technology, not people or technology. Our people are critical to our success and we work across our organization to make sure that they have the resources and tools they need to support our clients and their...   Read Full Story

July 20, 2022 | 3 min read

Roadside Intake Channels: How better data leads to better outcomes

Tariq Qureshi - Director of Data Science and Analytics

At Agero, data drives just about everything we do. We use the terabytes of data that we gather from millions of automotive events every year to improve the customer experience, provide our clients with actionable insights, and continuously improve our operations. While roadside...   Read Full Story

May 10, 2022 | 4 min read

Preparing for Summer Travel with innovation & optimization

Chris Small - VP, Contact Center Operations

When it comes to car travel, summer is always busy and this summer is expected to follow suit. As we well know, when travel increases, so do flat tires, dead batteries, fender benders and everything in between. With 150 million people counting on us for vehicle support, we know...   Read Full Story

May 9, 2022 | 4 min read

Skip The Line When You Need Roadside

Beth Davidson - Chief Marketing Officer

Faster intake means faster speed to dispatch, which is key to getting drivers back on their way, faster and easier than ever.   Read Full Story

March 7, 2022 | 4 min read

Product Updates: Transparency and a holistic view of roadside events

Patrick Davis - Vice President of Product

As an industry leader, we recognize that transparency is essential to just about everything we do. For clients and partners, transparency on the service we provide is how we earn and maintain trust. It’s what enables our agents and service providers to understand customers’...   Read Full Story

January 11, 2022 | 2 min read

How Thoughtful Roadside Implementation Leads to Successful Launch

Richard Cammett

Standing up a new roadside program can be a daunting process. No doubt there are many steps to a successful launch, but between our proven methodology and guidance from our team of seasoned experts, Agero’s structured implementation presents clients with the managed support for...   Read Full Story

December 1, 2021 | 3 min read

ADT and Agero: Peace of Mind Away From Home

Steve Moretti - VP, Consumer Engagement Marketing

ADT has been a safety and security leader for 147 years and believes that everyone deserves to feel safe. Known best for its home security services, ADT has expanded security beyond the home and now provides ways to help keep its customers safe when they’re on the go.   Read Full Story

November 19, 2021 | 4 min read

On the Road Again: Vehicle Usage Trends 2021

Eliahu Sussman – Director, Roadside Engagement

The automotive industry is showing no signs of slowing down, according to extensive industry research by Agero throughout 2020 and 2021. Americans are putting more miles on their vehicles than ever before, fueled by new consumer travel patterns and continued headwinds facing...   Read Full Story

October 14, 2021 | 3 min read

Agero’s New Conversational AI Improves Roadside Assistance Efficiency and Experience

Kate Patty - Sr. Public Relations & Engagement Marketing Manager

MEDFORD, Mass. – October 14, 2021– Agero, whose leading B2B software and services enable auto manufacturers, fleets, insurers, and others to support their customers at every stage of vehicle ownership, today introduced new conversational artificial intelligence (AI) tools and...   Read Full Story