July 28, 2023 | 4 min read
Monica Bouchard - Senior Manager, Client Engagement Marketing
Pioneers for 50 years: Celebrating our unique combination of technology, scale, and experience in the roadside industry Reliable, brand building roadside experiences are complicated. To do it right requires technology, scale, and experience - 50 years (and counting!) to be...
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July 25, 2023 | 3 min read
Jon Myers -- Product Manager
When it comes to driving customer experience during roadside events, additional options and outreach can have a substantial impact. In fact, even if help or support is declined, simply making the offer leaves a positive impression. At Agero, we enable “Hero Moments” for your...
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June 20, 2023 | 3 min read
Dana Kinsella -- Senior Manager, Client Engagement Marketing
Water parks on hot, humid days. Taylor Swift tour dates. Food shopping on the eve of a long weekend. Excellent weather forecasted for a long July 4th weekend. What do these have in common? Volume surges, long wait times and consumer frustration.
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January 10, 2023 | 4 min read
Tim Chung - Business Leader, OEM Roadside
Keeping up on all the new features, capabilities and technologies in the car industry is no small feat. Most of the time, a basic knowledge of how to work the car, safety features and the sound system is the only information a vehicle owner needs. But about once every two years,...
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December 14, 2022 | 4 min read
Kate Patty - Lead, Network Engagement
Robust network, digital experience key to Geotab selecting Agero to support new roadside assistance program offering coverage to fleets in U.S. and Canada
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September 13, 2022 | 3 min read
Kate Patty - Lead, Network Engagement
MEDFORD, Mass. – Sept. 13, 2022 – Agero, whose leading B2B2C software and services enable auto manufacturers, insurers and others to support their customers at every stage of vehicle ownership, today announced a series of platform enhancements and services that will further...
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August 26, 2022 | 3 min read
Tariq Qureshi - Director of Data Science and Analytics
Big data is shaping businesses and decisions across nearly every industry. This is particularly true when it comes to supporting drivers and their vehicles. Here’s a run down on roadside's big data, what it takes to support it and how this shapes our business and our industry.
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July 28, 2022 | 3 min read
Pamela Walsh, Director, Learning & Development
Our business is powered by a unique combination of people and technology, not people or technology. Our people are critical to our success and we work across our organization to make sure that they have the resources and tools they need to support our clients and their...
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July 20, 2022 | 3 min read
Tariq Qureshi - Director of Data Science and Analytics
At Agero, data drives just about everything we do. We use the terabytes of data that we gather from millions of automotive events every year to improve the customer experience, provide our clients with actionable insights, and continuously improve our operations. While roadside...
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May 10, 2022 | 4 min read
Chris Small - VP, Contact Center Operations
When it comes to car travel, summer is always busy and this summer is expected to follow suit. As we well know, when travel increases, so do flat tires, dead batteries, fender benders and everything in between. With 150 million people counting on us for vehicle support, we know...
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