Posts about

Roadside (3)

May 27, 2021 | 3 min read

A Service Provider Perspective: The Importance of Digital Photos

Ariel Folkerts - Digital Marketing Specialist

Documentation and taking photos during a service job is critical in the damage claims process. We spoke with Andy Parker from AnyTime Towing & Recovery in Maryville, Tennessee to learn about how he leverages digital photos in his business to save time and money, and how he gets...   Read Full Story

March 22, 2021 | 4 min read

Agero Digital Transformation, Roadside Assistance Announced as 2021 CIO 100 Award Winner

Kate Patty - Sr. Public Relations & Engagement Marketing Manager

IDG’s CIO 100 award recognizes enterprise excellence and innovation in IT   Read Full Story

February 16, 2021 | 3 min read

Agero Lauded by Frost & Sullivan for Alleviating the Stress of Roadside Events with Its Advanced Dispatch and Management Technology

Kate Patty - Sr. Public Relations & Engagement Marketing Manager

New digital platform optimizes customer experience, streamlines service provider selection and delivers greater reporting transparency   Read Full Story

February 2, 2021 | 4 min read

Hagerty’s Expanded Roadside Service Program Goes Digital with Agero, powered by Swoop

Kate Patty - Sr. Public Relations & Engagement Marketing Manager

Enhancements for Drivers Club members include mobile app-like experience, GPS-enabled service tracking and more; rich data and interactive dashboards help power Hagerty’s highly-regarded premium service for classic car enthusiasts   Read Full Story

February 2, 2021 | 3 min read

Hagerty and Agero: Elevating the Customer Experience

Henry Stroup - Senior Director of Client Services

Hagerty occupies a remarkable niche in the automotive world: the community of people who own collectible and classic cars. Unlike a daily driver or even many luxury vehicles, classic cars inspire owners to have a deep connection with their vehicles, from hands-on maintenance and...   Read Full Story

February 1, 2021 | 4 min read

Agero Wins Silver Stevie® Award in 2021 Stevie Awards for Sales & Customer Service

Kate Patty - Sr. Public Relations & Engagement Marketing Manager

MEDFORD, Mass. – February 1, 2021 – Agero was presented with a Silver Stevie® Award in the “Most Valuable Response by a Customer Service Team” category in the 15th annual Stevie Awards for Sales & Customer Service for their approach to supporting front-line workers in 2020.   Read Full Story

January 24, 2021 | 3 min read

Product Feature: Mobile Web

Mathieu Pirio - Product Manager

At Agero, in order to best servicemillions of consumersevery year, we spend a lot of time and research staying on top of consumer trends. We have seen the preference for self-service continue to grow dramatically, year after year. Recognizing this shift, our team has been hard...   Read Full Story

January 19, 2021 | 3 min read

Design for Scale: Our Design System Story

Judy Rodman - UX Design Manager

Roadside is inherently complex, often involving a wide range of players – intake agent, service dispatcher, service provider, follow-up customer support, and more – to quickly and effectively help a stranded customer. The most effective way to ensure a clean digital experience...   Read Full Story

December 17, 2020 | 6 min read

Trend Analysis: How Covid is impacting 2020 holiday car traffic

Dr. Catherine Slesnick – Senior Manager Data Science

Spoiler alert: it differs by region. At Agero, we are continuously learning from the more than ten million roadside events we help drivers with each year. We use the roughly 11TB of data generated from these incidents to inform the business decisions we make, the products we...   Read Full Story

December 2, 2020 | 5 min read

Arcimoto and Agero Launch Nationwide Roadside Assistance Program for All Arcimoto Vehicles

Kate Patty - Sr. Public Relations & Engagement Marketing Manager

EUGENE, Ore.-- Arcimoto, Inc.® (NASDAQ: FUV), makers of affordable, practical, and joyful pure electric vehicles for everyday commuters and fleets, today announced that it has launched nationwide roadside assistance for every Arcimoto vehicle through Agero, the leading driver...   Read Full Story