Posts about

Roadside (3)

July 20, 2022 | 3 min read

Roadside Intake Channels: How better data leads to better outcomes

Tariq Qureshi - Director of Data Science and Analytics

At Agero, data drives just about everything we do. We use the terabytes of data that we gather from millions of automotive events every year to improve the customer experience, provide our clients with actionable insights, and continuously improve our operations. While roadside...   Read Full Story

May 10, 2022 | 4 min read

Preparing for Summer Travel with innovation & optimization

Chris Small - VP, Contact Center Operations

When it comes to car travel, summer is always busy and this summer is expected to follow suit. As we well know, when travel increases, so do flat tires, dead batteries, fender benders and everything in between. With 150 million people counting on us for vehicle support, we know...   Read Full Story

May 9, 2022 | 4 min read

Skip The Line When You Need Roadside

Beth Davidson - Chief Marketing Officer

Faster intake means faster speed to dispatch, which is key to getting drivers back on their way, faster and easier than ever.   Read Full Story

March 7, 2022 | 4 min read

Product Updates: Transparency and a holistic view of roadside events

Patrick Davis - Vice President of Product

As an industry leader, we recognize that transparency is essential to just about everything we do. For clients and partners, transparency on the service we provide is how we earn and maintain trust. It’s what enables our agents and service providers to understand customers’...   Read Full Story

January 11, 2022 | 2 min read

How Thoughtful Roadside Implementation Leads to Successful Launch

Richard Cammett

Standing up a new roadside program can be a daunting process. No doubt there are many steps to a successful launch, but between our proven methodology and guidance from our team of seasoned experts, Agero’s structured implementation presents clients with the managed support for...   Read Full Story

November 19, 2021 | 4 min read

On the Road Again: Vehicle Usage Trends 2021

Eliahu Sussman – Director, Roadside Engagement

The automotive industry is showing no signs of slowing down, according to extensive industry research by Agero throughout 2020 and 2021. Americans are putting more miles on their vehicles than ever before, fueled by new consumer travel patterns and continued headwinds facing...   Read Full Story

October 14, 2021 | 3 min read

Agero’s New Conversational AI Improves Roadside Assistance Efficiency and Experience

Kate Patty - Lead, Network Engagement

MEDFORD, Mass. – October 14, 2021– Agero, whose leading B2B software and services enable auto manufacturers, fleets, insurers, and others to support their customers at every stage of vehicle ownership, today introduced new conversational artificial intelligence (AI) tools and...   Read Full Story

August 26, 2021 | 5 min read

The Roadside (Mis)Perception Problem: Why Only 1 in 3 Drivers Uses their Coverage to Resolve an Event

Eliahu Sussman – Director, Roadside Engagement

Every day, our team works with service providers, industry partners, and our clients to help more than 35,000 drivers get back on the road following roadside events. We are obsessed with roadside needs, solutions, logistics, data – all of it.   Read Full Story

August 23, 2021 | 4 min read

Managing Gig Economy Fleets

Tim Young - Vice President, Automotive Division

The nature of workforces and fleets has certainly evolved over time and today more than a third of workers in the US are part of the gig economy. The gig economy refers to the millions of workers who are employed full or part-time as independent contractors in everything from...   Read Full Story

June 2, 2021 | 3 min read

Introducing an outcome-driven approach to roadside services

Chetan Ghai - Chief Commercial Officer

This post was a collaboration between Chetan Ghai – Business Leader, Insurance Roadside & Cathy Orrico – Chief Client Officer. Roadside is a complex business, but it doesn’t have to be complicated. With this guiding principle in mind, we are excited to announce a new era of...   Read Full Story