Hagerty occupies a remarkable niche in the automotive world: the community of people who own collectible and classic cars. Unlike a daily driver or even many luxury vehicles, classic cars inspire owners to have a deep connection with their vehicles, from hands-on maintenance and...   Read Full Story

MEDFORD, Mass. – February 1, 2021 – Agero was presented with a Silver Stevie® Award in the “Most Valuable Response by a Customer Service Team” category in the 15th annual Stevie Awards for Sales & Customer Service for their approach to supporting front-line workers in 2020.   Read Full Story

At Agero, in order to best service millions of consumers every year, we spend a lot of time and research staying on top of consumer trends. We have seen the preference for self-service continue to grow dramatically, year after year. Recognizing this shift, our team has been hard...   Read Full Story

Roadside is inherently complex, often involving a wide range of players – intake agent, service dispatcher, service provider, follow-up customer support, and more – to quickly and effectively help a stranded customer. The most effective way to ensure a clean digital experience...   Read Full Story

Spoiler alert: it differs by region.  At Agero, we are continuously learning from the more than ten million roadside events we help drivers with each year. We use the roughly 11TB of data generated from these incidents to inform the business decisions we make, the products we...   Read Full Story

“Alexa, my car ran out of gas” and other common roadside utterances will now prompt Alexa to offer Blink Roadside assistance anywhere in the U.S.   Read Full Story

EUGENE, Ore.-- Arcimoto, Inc.® (NASDAQ: FUV), makers of affordable, practical, and joyful pure electric vehicles for everyday commuters and fleets, today announced that it has launched nationwide roadside assistance for every Arcimoto vehicle through Agero, the leading driver...   Read Full Story

Automotive mishaps that leave a vehicle disabled take place thousands of times a day across the United States. And every single time, it knocks someone’s day off course. With Alternative Transportation, we help drivers get their day back on track, quickly and easily. While...   Read Full Story

Agero has been named a finalist in the Business Intelligence Group’s international 2020 BIG Awards for Business. Recognized for our 50 years of leadership establishing and rethinking the roadside assistance industry, including a digital transformation focused on better serving...   Read Full Story

This post was a collaboration between Roschelle Lowe, Senior Product Manager, and Swathi Shenoy, Senior Product Analyst.   Read Full Story