Posts about

Roadside

September 20, 2024 | 4 min read

Breaking down the latest roadside assistance trends: From flat tires to aging vehicles

Jesse Aronson - Marketing Insights Specialist

At Agero, we support 12 million roadside events a year. This means we’re helping a driver get their day back on track every three seconds, all year long. Imagine a bustling crowd filling every seat in Chicago’s iconic Wrigley Field, the entire student body of a large university,...   Read Full Story

September 3, 2024 | 4 min read

Managing the Clock: How Setting Realistic Wait Time Expectations Can Enhance Customer Satisfaction

Emma Harris - Marketing Communications Specialist

The most commonly cited frustration for roadside assistance customers is the amount of time between placing their request to when a service provider arrives. Agero consistently works to deliver best-in-class wait times by growing our network of vetted, background-checked service...   Read Full Story

August 20, 2024 | 3 min read

Don't Lose the Tempo: How Agero keeps customers on the move

Chris Small - VP, Contact Center Operations

Have you ever thought about what playing in a band has to do with helping drivers on the road? As Agero’s VP of Driver Services Operations, who also has a passion for drumming, these are two topics that I think about often. Believe it or not, there's a surprising connection!   Read Full Story

June 10, 2024 | 4 min read

The True Heroes of Roadside Assistance

Christine Nguyen - Marketing Communications Specialist

Every year, more than 100 million drivers experience a roadside event. While it may be tempting to try and resolve the issue yourself, the truth of the matter is that DIYing a roadside fix is now more complicated than ever. Today’s vehicles are more complex, requiring the proper...   Read Full Story

June 6, 2024 | 5 min read

Ford Motor Company Renews 15+ Year Partnership with Agero for Advanced Roadside Assistance to Drivers Across the U.S.

Jeannine Booton - VP, Corporate Marketing

Agero’s market leadership and innovation for EV roadside solutions were key drivers in Ford Motor Company’s decision to renew the partnership.   Read Full Story

May 31, 2024 | 3 min read

How a New Type of Service Providers Came to Roadside

Shana Cooper - Senior Director, Product Marketing

At Agero, we’ve been partnering with service providers for more than 50 years to support our clients and their customers with their vehicles. We’ve seen lots of changes in the towing industry, from new technologies, to the growth of complex multi-state provider operations to the...   Read Full Story

May 6, 2024 | 1 min read

Infographic: Roadside Safety Do's and Don'ts

Christine Nguyen - Marketing Communications Specialist

As common as vehicle breakdowns are, what's typically overlooked are the dangers associated with roadside events. To ensure you stay as safe as possible and to protect others both on and off the road, here are some tips to follow the next time you have a vehicle disablement...   Read Full Story

April 29, 2024 | 6 min read

How Agents Can Leverage New Roadside Research to Increase Business Opportunities

Christine Nguyen - Marketing Communications Specialist

Every year, Agero conducts a benchmark study to learn more about the evolving roadside landscape to better service our clients and their customers. In our 2023 benchmark research, we surveyed over 2,500 drivers to uncover more about the frequency of roadside events and how...   Read Full Story

April 24, 2024 | 6 min read

Agero's Network - Stronger Than Ever

Monica Bouchard - Senior Manager, Client Engagement Marketing

The health and strength of our network of independent service providers are vital to our ability to quickly and safely take care of your customers. Today our network is stronger and more agile than ever before, with more than 99% of our jobs completed by in-network providers,...   Read Full Story

April 18, 2024 | 1 min read

Infographic: Roadside Insights - Exploring Trends and Attitudes

Christine Nguyen - Marketing Communications Specialist

To learn more about the evolving roadside landscape, Agero conducts a benchmark study which surveys over 2,500 drivers to get a pulse not only on event predictors, type, and frequency--but also what drivers think and feel about roadside coverage.   Read Full Story