Posts about

Roadside

Driving Driving Through People and Technology: Supporting Our Agents

July 28, 2022 | Pamela Walsh, Director, Learning & Development

Our business is powered by a unique combination of people and technology, not people or technology. Our people are critical to our success and we..

 

Preparing for Summer Travel with innovation & optimization

May 10, 2022 | Chris Small - VP, Contact Center Operations

When it comes to car travel, summer is always busy and this summer is expected to follow suit. As we well know, when travel increases, so do flat..

 

Skip The Line When You Need Roadside

May 9, 2022 | Beth Davidson - Chief Marketing Officer

Faster intake means faster speed to dispatch, which is key to getting drivers back on their way, faster and easier than ever.

 

How Thoughtful Roadside Implementation Leads to Successful Launch

January 11, 2022 | Richard Cammett

Standing up a new roadside program can be a daunting process. No doubt there are many steps to a successful launch, but between our proven..

 

ADT and Agero: Peace of Mind Away From Home

December 1, 2021 | Steve Moretti - VP, Consumer Engagement Marketing

ADT has been a safety and security leader for 147 years and believes that everyone deserves to feel safe. Known best for its home security services,..

 

On the Road Again: Vehicle Usage Trends 2021

November 19, 2021 | Eliahu Sussman – Product Marketing Manager

The automotive industry is showing no signs of slowing down, according to extensive industry research by Agero throughout 2020 and 2021. Americans..

 

Agero’s New Conversational AI Improves Roadside Assistance Efficiency and Experience

October 14, 2021 | Kate Patty - Public Relations Manager

MEDFORD, Mass. – October 14, 2021– Agero, whose leading B2B software and services enable auto manufacturers, fleets, insurers, and others to support..

 

The Roadside (Mis)Perception Problem: Why Only 1 in 3 Drivers Uses their Coverage to Resolve an Event

August 26, 2021 | Eliahu Sussman – Product Marketing Manager

Every day, our team works with service providers, industry partners, and our clients to help more than 35,000 drivers get back on the road following..

 

Managing Gig Economy Fleets

August 23, 2021 | Tim Young - Vice President, Automotive Division

The nature of workforces and fleets has certainly evolved over time and today more than a third of workers in the US are part of the gig economy. The..

 

Introducing an outcome-driven approach to roadside services

June 2, 2021 | Chetan Ghai - Chief Commercial Officer, Insurance

This post was a collaboration between Chetan Ghai – Business Leader, Insurance Roadside & Cathy Orrico – Chief Client Officer. Roadside is a complex..