January 15, 2020 | 3 min read
Swathi Shenoy - Senior Product Owner
Agero Dashboard provides access to complete visibility and rich reporting for your roadside events. With this tool, you and your team can review case details, stats, customer feedback, and live maps. This empowers you to analyze how your customers are using roadside in...
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January 9, 2020 | 3 min read
Alejandro Alvarado - Senior Director, Corporate Strategy & New Business Development
At Agero, we are always working to better understand the trends that impact the roadside industry. Connected vehicle technology has been gaining traction over the past 20 years and is pervasive in new vehicles. This technology has interesting and exciting implications for the...
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November 19, 2019 | 2 min read
Shana Cooper - Senior Director, Product Marketing
Here at Agero we get a firsthand glimpse at the daily disruption that tens of thousands of Americans face when their transmission fails on the highway or their battery dies in the mall parking lot. Most drivers will spend a few hours resolving the problem, get on with their day,...
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November 6, 2019 | 3 min read
Alejandro Alvarado - Senior Director, Corporate Strategy & New Business Development
At Agero, we are always working to better understand the trends that impact roadside assistance and have been investigating ridesharing. This new transportation model changes the way consumers interact with vehicles and impacts the infrastructure, service needs and business...
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October 10, 2019 | 1 min read
Shana Cooper - Senior Director, Product Marketing
Based on consumer research we have found that consumers who use sponsored roadside support have a great affinity to their roadside provider. In fact, this can have a dramatic impact on NPS even for consumers who don’t take advantage of the benefit.
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October 2, 2019 | 2 min read
Jeffrey Blecher - Chief Strategy & Digital Officer
After 45 years in the business, we know what it takes to define roadside at scale. We know how to enable easy digital intake, empower agents with the tools they need to assist customers, digitally dispatch to a curated network, provide tracking tools for the consumer and the...
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July 29, 2019 | 3 min read
Alejandro Alvarado - Senior Director, Corporate Strategy & New Business Development
At Agero, we recognize that it is critical to stay up to date with trends and technologies that impact roadside. One area of rapid change is the electric vehicle market. We have been carefully researching and analyzing this space in order to determine how to best to support it...
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July 26, 2019 | 3 min read
Cathy Orrico - Chief Commercial Officer, Automotive
At Agero we support some of the biggest brands in insurance and automotive and deliver peace of mind to more than 115 million consumers through roadside assistance programs. We take this responsibility seriously, and in order to do this well, we need to keep a pulse on what...
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June 10, 2019 | 1 min read
Chris Small - VP, Contact Center Operations
Agero has been providing roadside assistance across the country for more than 45 years. We are proud of our scope and scale. We have the reach and resources to partner with leading insurers and automotive brands to help consumers with their roadside needs. Don't just take our...
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