Posts about

Roadside (5)

March 9, 2020 | 3 min read

Roadside 'round The World

Alejandro Alvarado - Senior Director, Corporate Strategy & New Business Development

Throughout Agero’s 45+ year history, we have partnered with global brands to deliver roadside to their North American consumers. With the acquisition of Swoop and the release ofSwoop Dispatch Management, we are thrilled with the opportunity to support roadside consumers...   Read Full Story

February 19, 2020 | 2 min read

Roadside and Fleets with Fleet Response

Rameen Satar - Director of Client Services

Every year there are more than 70 million roadside events in the U.S. A recent analysis of theeconomic impact of roadsidefound that more than 260 million work hours are lost due to roadside events. For fleet businesses, roadside events impact both productivity and revenue,...   Read Full Story

January 20, 2020 | 4 min read

Consumer Insights: When It Comes to Vehicle Breakdowns, There Is No Magic Formula

Shana Cooper - Senior Director, Product Marketing

We are serious about our mission to help drivers get their days back on track after a breakdown. By fulfilling this promise we not only make a meaningful difference for drivers who are having a truly bad day, we also help our insurance and automotive clientsbuild customer...   Read Full Story

January 15, 2020 | 3 min read

Product Update: Agero Dashboard

Swathi Shenoy - Senior Product Owner

Agero Dashboard provides access to complete visibility and rich reporting for your roadside events. With this tool, you and your team can review case details, stats, customer feedback, and live maps. This empowers you to analyze how your customers are using roadside in...   Read Full Story

January 9, 2020 | 3 min read

Connected Vehicles & Roadside

Alejandro Alvarado - Senior Director, Corporate Strategy & New Business Development

At Agero, we are always working to better understand the trends that impact the roadside industry. Connected vehicle technology has been gaining traction over the past 20 years and is pervasive in new vehicles. This technology has interesting and exciting implications for the...   Read Full Story

December 9, 2019 | 2 min read

Hagerty Roadside Pilots Agero's New Platform

Henry Stroup - Senior Director of Client Services

Agero Roadside Managed Service Powered by Swoop has earned rave reviews from none other than the Hagerty Drivers Club, the world’s largest community for automotive enthusiasts with more than 1.5 members.   Read Full Story

November 19, 2019 | 2 min read

Vehicle Breakdowns Cost US Economy $41B Per Year

Shana Cooper - Senior Director, Product Marketing

Here at Agero we get a firsthand glimpse at the daily disruption that tens of thousands of Americans face when their transmission fails on the highway or their battery dies in the mall parking lot. Most drivers will spend a few hours resolving the problem, get on with their day,...   Read Full Story

November 6, 2019 | 3 min read

Rideshare and Roadside

Alejandro Alvarado - Senior Director, Corporate Strategy & New Business Development

At Agero, we are always working to better understand the trends that impact roadside assistance and have been investigating ridesharing. This new transportation model changes the way consumers interact with vehicles and impacts the infrastructure, service needs and business...   Read Full Story

October 10, 2019 | 1 min read

Roadside Builds Consumer Loyalty - But Don't Take Our Word for It

Shana Cooper - Senior Director, Product Marketing

Based on consumer research we have found that consumers who use sponsored roadside support have a great affinity to theirroadside provider. In fact, this can have a dramatic impact on NPS even for consumers who don’t take advantage of the benefit.   Read Full Story

October 2, 2019 | 2 min read

From Roadside-as-a-Service to Software-as-a-Service for Roadside

Jeffrey Blecher - Chief Strategy & Digital Officer

After 45 years in the business, we know what it takes to defineroadside at scale. We know how to enable easy digital intake, empower agents with the tools they need to assist customers, digitally dispatch to a curated network, provide tracking tools for the consumer and the...   Read Full Story