January 24, 2021 | 3 min read
Mathieu Pirio - Product Manager
At Agero, in order to best servicemillions of consumersevery year, we spend a lot of time and research staying on top of consumer trends. We have seen the preference for self-service continue to grow dramatically, year after year. Recognizing this shift, our team has been hard...
Read Full Story
January 19, 2021 | 3 min read
Judy Rodman - UX Design Manager
Roadside is inherently complex, often involving a wide range of players – intake agent, service dispatcher, service provider, follow-up customer support, and more – to quickly and effectively help a stranded customer. The most effective way to ensure a clean digital experience...
Read Full Story
December 17, 2020 | 6 min read
Dr. Catherine Slesnick – Senior Manager Data Science
Spoiler alert: it differs by region. At Agero, we are continuously learning from the more than ten million roadside events we help drivers with each year. We use the roughly 11TB of data generated from these incidents to inform the business decisions we make, the products we...
Read Full Story
December 2, 2020 | 5 min read
Kate Patty - Lead, Network Engagement
EUGENE, Ore.-- Arcimoto, Inc.® (NASDAQ: FUV), makers of affordable, practical, and joyful pure electric vehicles for everyday commuters and fleets, today announced that it has launched nationwide roadside assistance for every Arcimoto vehicle through Agero, the leading driver...
Read Full Story
November 25, 2020 | 4 min read
Mathieu Pirio - Product Manager
Automotive mishaps that leave a vehicle disabled take place thousands of times a day across the United States. And every single time, it knocks someone’s day off course. With Alternative Transportation, we help drivers get their day back on track, quickly and easily. While...
Read Full Story
November 10, 2020 | 1 min read
Kate Patty - Lead, Network Engagement
Agero has been named a finalist in the Business Intelligence Group’s international 2020 BIG Awards for Business. Recognized for our 50 years of leadership establishing and rethinking the roadside assistance industry, including a digital transformation focused on better serving...
Read Full Story
October 28, 2020 | 3 min read
Roschelle Lowe - Group Product Manager
This post was a collaboration between Roschelle Lowe, Senior Product Manager, and Swathi Shenoy, Senior Product Analyst.
Read Full Story
September 29, 2020 | 4 min read
Alejandro Alvarado - Senior Director, Corporate Strategy & New Business Development
With electric vehicles poised to be the future of the automotive industry, we are leading the charge to develop solutions that solve critical pain points across the entire vehicle lifecycle of the next generation of cars and trucks. Even though battery-powered electric vehicles...
Read Full Story
August 18, 2020 | 3 min read
Thea Ferro - Director, Service Network
Agero has always been at the forefront of the roadside assistance industry, and one of the defining factors that consistently sets us apart from our competitors is our access to data and our service provider network. We track, measure, and qualify over 12 million events per...
Read Full Story
June 22, 2020 | 3 min read
Mary Reese - Senior Product Manager
Our associates work around the clock to get drivers back on the road after a breakdown or accident. Fortunately, we don’t need to do this alone. Agero is part of an incredible ecosystem of roadside service providers, repair shops, dealerships, and software companies who, along...
Read Full Story