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Product Spotlight (3)

June 22, 2020 | 3 min read

Product Feature: Provider Software API

Mary Reese - Senior Product Manager

Our associates work around the clock to get drivers back on the road after a breakdown or accident. Fortunately, we don’t need to do this alone. Agero is part of an incredible ecosystem of roadside service providers, repair shops, dealerships, and software companies who, along...   Read Full Story

March 13, 2020 | 3 min read

Managing Accident Claims Cost with Storage Fee Negotiation

Mubbin Rabbani - Senior Director of Product Management

Vehicle storage and the costs that accompany it are an inescapable reality for automotive insurers.Accident scene managementpartners with deep expertise and sophisticated technology can help improve FNOL time and improve the rate of vehicle recovery at the accident scene...   Read Full Story

January 15, 2020 | 3 min read

Product Update: Agero Dashboard

Swathi Shenoy - Senior Product Owner

Agero Dashboard provides access to complete visibility and rich reporting for your roadside events. With this tool, you and your team can review case details, stats, customer feedback, and live maps. This empowers you to analyze how your customers are using roadside in...   Read Full Story

January 9, 2020 | 3 min read

Connected Vehicles & Roadside

Alejandro Alvarado - Senior Director, Corporate Strategy & New Business Development

At Agero, we are always working to better understand the trends that impact the roadside industry. Connected vehicle technology has been gaining traction over the past 20 years and is pervasive in new vehicles. This technology has interesting and exciting implications for the...   Read Full Story

October 2, 2019 | 2 min read

From Roadside-as-a-Service to Software-as-a-Service for Roadside

Jeffrey Blecher - Chief Strategy & Digital Officer

After 45 years in the business, we know what it takes to defineroadside at scale. We know how to enable easy digital intake, empower agents with the tools they need to assist customers, digitally dispatch to a curated network, provide tracking tools for the consumer and the...   Read Full Story

July 8, 2019 | 3 min read

Accident Scene Management: Managing Complexity

Mubbin Rabbani - Senior Director of Product Management

Accident scene management is complex. Coordinating a recovery for a non-drivable vehicle requires expertise and consideration.Key factors include ability to obtain accident details and data, equipment and expertise to safely transport vehicle, and measures and controls to...   Read Full Story

June 3, 2019 | 2 min read

Agero Powered by Swoop: Enabling Transparency in Roadside

Paul Widden - Co-Founder & CTO, Swoop

The challenge of delivering roadside support is the complexity and coordination involved in connecting the customer, the dispatcher, the provider and program sponsor. This team of individuals and businesses must come together for a given event. The more coordinated they are, the...   Read Full Story

November 7, 2018 | 4 min read

Holistic Accident Solutions Are Not Just Smart, They're Becoming Necessary

Jeffrey Blecher - Chief Strategy & Digital Officer

By combining Agero’s Accident Scene Management (ASM) processes with Agero’s Driver360® smartphone-based automatic crash detection algorithms, insurers are able to save up to $3Billionof unnecessary costs while also improving the policyholder experience. In fact, this was the...   Read Full Story