Posts about

Product Spotlight (2)

July 2, 2021 | 4 min read

Designing and Supporting Enterprise Upgrades for roadside assistance

Anissa Chen - Senior Product Manager

For a motor club or roadside assistance company, dispatch and case management software is a truly critical enterprise-wide system, governing all operations, across all stakeholders. As business needs and both client and customer expectations evolve, it can be challenging to...   Read Full Story

June 3, 2021 | 7 min read

Unlock new opportunities with dealer towing solutions

Frank Klemovitch - Senior Director, Product Management

Tens of millions of cars move across American roadways every year. Of those millions of vehicle owners, roughly 1 in every 8 drivers has a tow event, according to our 2020 consumer benchmark research. Towing can come in a variety of shapes and sizes, ranging from transporting a...   Read Full Story

June 2, 2021 | 3 min read

Introducing an outcome-driven approach to roadside services

Chetan Ghai - Chief Commercial Officer

This post was a collaboration between Chetan Ghai – Business Leader, Insurance Roadside & Cathy Orrico – Chief Client Officer. Roadside is a complex business, but it doesn’t have to be complicated. With this guiding principle in mind, we are excited to announce a new era of...   Read Full Story

April 27, 2021 | 3 min read

Agero Launches New Service to Help Automakers, Dealers and Fleets Scale and Optimize Vehicle Transportation and Delivery

Kate Patty - Lead, Network Engagement

Vehicle Transport simplifies complex logistics management, enables time and cost efficiency, reduces risk   Read Full Story

April 27, 2021 | 4 min read

The Challenge and Opportunity of Vehicle Transport

Rob Hawkins - Senior Product Manager

Every year, approximately 17 million new vehicles are transported to nearly 17,000 dealerships throughout the US, marking the beginning of an average 11-year lifetime often across several owners.At each change in ownership, vehicles are typically moved from one location to the...   Read Full Story

February 18, 2021 | 4 min read

Agero Introduces End-to-End Vehicle Recall Management Solution, Helping Auto Manufacturers Quickly and Effectively Drive Recall Completion

Kate Patty - Lead, Network Engagement

Comprehensive, configurable solution integrates everything from VIN Validation to Omnichannel Consumer Notification and Outreach, Service Scheduling, Vehicle Logistics Management and Real-Time Reporting for a seamless customer experience   Read Full Story

January 24, 2021 | 3 min read

Product Feature: Mobile Web

Mathieu Pirio - Product Manager

At Agero, in order to best servicemillions of consumersevery year, we spend a lot of time and research staying on top of consumer trends. We have seen the preference for self-service continue to grow dramatically, year after year. Recognizing this shift, our team has been hard...   Read Full Story

January 19, 2021 | 3 min read

Design for Scale: Our Design System Story

Judy Rodman - UX Design Manager

Roadside is inherently complex, often involving a wide range of players – intake agent, service dispatcher, service provider, follow-up customer support, and more – to quickly and effectively help a stranded customer. The most effective way to ensure a clean digital experience...   Read Full Story

January 15, 2021 | 3 min read

Product Feature: Client API

Chris Small - VP, Contact Center Operations

Consumer preference for self-service roadside assistance requests continues expanding rapidly. We've been welcoming this sea change with the continued introduction and enhancement of an array of new digital intake options, across phone, web and smartphone app, and voice...   Read Full Story

October 28, 2020 | 3 min read

Security & Privacy Product Updates

Roschelle Lowe - Group Product Manager

This post was a collaboration between Roschelle Lowe, Senior Product Manager, and Swathi Shenoy, Senior Product Analyst.   Read Full Story