For a motor club or roadside assistance company, dispatch and case management software is a truly critical enterprise-wide system, governing all operations, across all stakeholders. As business needs and both client and customer expectations evolve, it can be challenging to...   Read Full Story

Tens of millions of cars move across American roadways every year. Of those millions of vehicle owners, roughly 1 in every 8 drivers has a tow event, according to our 2020 consumer benchmark research. Towing can come in a variety of shapes and sizes, ranging from transporting a...   Read Full Story

This post was a collaboration between Chetan Ghai – Business Leader, Insurance Roadside & Cathy Orrico – Chief Client Officer. Roadside is a complex business, but it doesn’t have to be complicated. With this guiding principle in mind, we are excited to announce a new era of...   Read Full Story

Vehicle Transport simplifies complex logistics management, enables time and cost efficiency, reduces risk   Read Full Story

Every year, approximately 17 million new vehicles are transported to nearly 17,000 dealerships throughout the US, marking the beginning of an average 11-year lifetime often across several owners.At each change in ownership, vehicles are typically moved from one location to the...   Read Full Story

Comprehensive, configurable solution integrates everything from VIN Validation to Omnichannel Consumer Notification and Outreach, Service Scheduling, Vehicle Logistics Management and Real-Time Reporting for a seamless customer experience   Read Full Story

At Agero, in order to best servicemillions of consumersevery year, we spend a lot of time and research staying on top of consumer trends. We have seen the preference for self-service continue to grow dramatically, year after year. Recognizing this shift, our team has been hard...   Read Full Story

Roadside is inherently complex, often involving a wide range of players – intake agent, service dispatcher, service provider, follow-up customer support, and more – to quickly and effectively help a stranded customer. The most effective way to ensure a clean digital experience...   Read Full Story

Consumer preference for self-service roadside assistance requests continues expanding rapidly. We've been welcoming this sea change with the continued introduction and enhancement of an array of new digital intake options, across phone, web and smartphone app, and voice...   Read Full Story

This post was a collaboration between Roschelle Lowe, Senior Product Manager, and Swathi Shenoy, Senior Product Analyst.   Read Full Story