Posts about

Roadside

February 7, 2024 | 4 min read

7 Tips to Stay Safe During Roadside Events

Christine Nguyen - Marketing Communications Specialist

Flat tires, jump starts, and tows are all common roadside events that a majority of drivers have either witnessed as they’re driving or experienced firsthand. But what’s also common (and frequently overlooked) are the major dangers associated with roadside events that can lead...   Read Full Story

July 28, 2023 | 4 min read

Roadside Reinvented: How Agero has used technology, scale, and 50 years of experience to pioneer and reinvent the roadside industry

Monica Bouchard - Senior Manager, Client Engagement Marketing

Pioneers for 50 years: Celebrating our unique combination of technology, scale, and experience in the roadside industry Reliable, brand building roadside experiences are complicated. To do it right requires technology, scale, and experience - 50 years (and counting!) to be...   Read Full Story

July 25, 2023 | 3 min read

It’s the thought that counts: Added delights drive satisfaction, even when they aren’t utilized

Jon Myers -- Product Manager

When it comes to driving customer experience during roadside events, additional options and outreach can have a substantial impact. In fact, even if help or support is declined, simply making the offer leaves a positive impression. At Agero, we enable “Hero Moments” for your...   Read Full Story

June 20, 2023 | 3 min read

How digital intake saves the day when summer volume surges

Dana Kinsella -- Senior Manager, Client Engagement Marketing

Water parks on hot, humid days. Taylor Swift tour dates. Food shopping on the eve of a long weekend. Excellent weather forecasted for a long July 4th weekend. What do these have in common? Volume surges, long wait times and consumer frustration.   Read Full Story

January 10, 2023 | 4 min read

Driving the customer experience with vehicle expertise

Tim Chung - Business Leader, OEM Roadside

Keeping up on all the new features, capabilities and technologies in the car industry is no small feat. Most of the time, a basic knowledge of how to work the car, safety features and the sound system is the only information a vehicle owner needs. But about once every two years,...   Read Full Story

December 14, 2022 | 4 min read

Agero Chosen to Improve, Modernize Vehicle Disablement Assistance for Industry-Leading Fleet Telematics Provider

Kate Patty - Sr. Public Relations & Engagement Marketing Manager

Robust network, digital experience key to Geotab selecting Agero to support new roadside assistance program offering coverage to fleets in U.S. and Canada   Read Full Story

September 13, 2022 | 3 min read

Agero Reshapes Driver Assistance Experience with Multiple New Tools, Services and Enhancements

Kate Patty - Sr. Public Relations & Engagement Marketing Manager

MEDFORD, Mass. – Sept. 13, 2022 – Agero, whose leading B2B2C software and services enable auto manufacturers, insurers and others to support their customers at every stage of vehicle ownership, today announced a series of platform enhancements and services that will further...   Read Full Story

August 26, 2022 | 3 min read

What it Takes to Manage Roadside's Big Data

Tariq Qureshi - Director of Data Science and Analytics

Big data is shaping businesses and decisions across nearly every industry. This is particularly true when it comes to supporting drivers and their vehicles. Here’s a run down on roadside's big data, what it takes to support it and how this shapes our business and our industry.   Read Full Story

July 28, 2022 | 3 min read

Driving Driving Through People and Technology: Supporting Our Agents

Pamela Walsh, Director, Learning & Development

Our business is powered by a unique combination of people and technology, not people or technology. Our people are critical to our success and we work across our organization to make sure that they have the resources and tools they need to support our clients and their...   Read Full Story

July 20, 2022 | 3 min read

Roadside Intake Channels: How better data leads to better outcomes

Tariq Qureshi - Director of Data Science and Analytics

At Agero, data drives just about everything we do. We use the terabytes of data that we gather from millions of automotive events every year to improve the customer experience, provide our clients with actionable insights, and continuously improve our operations. While roadside...   Read Full Story