March 25, 2025 | 1 min read

Swoop: Configurability Beyond Limits

Eliahu Sussman – Director, Roadside Engagement

In today's fast-paced world, roadside assistance isn't a luxury: it's a necessity. But let's face it, not all roadside assistance programs are the same . At least, they shouldn’t be. Each insurance carrier, automaker, motor club, and retailer has unique needs and expectations...   Read Full Story

January 16, 2025 | 3 min read

Interviewing with Agero 101

Keri Pajer - VP Business Partnerships and Change Initiatives

Landing an interview is an exciting step in your career journey, and we’re here to help you make the most of it. Whether you’re exploring a role at Agero or another opportunity, preparation is key to success. In the interview process, you’ll gain valuable insights about the job...   Read Full Story

January 7, 2025 | 4 min read

Built In Again Names Agero a Premier Workplace in Annual Best Places to Work Awards

Jeannine Booton - VP, Corporate Marketing

Recognition marks fifth consecutive year Agero has appeared on prestigious list, with company earning two placements   Read Full Story

October 24, 2024 | 3 min read

The Opportunities (and Potholes) from Roadside to Repair

Nathan Phillips - Product Marketing Manager

At Agero, we service over 30,000 roadside events everyday. About 40% of these are simple roadside events, like a flat tire or a battery jump. However, the majority of events require a tow, most commonly caused by a mechanical breakdown and likely requiring repair, which...   Read Full Story

September 20, 2024 | 4 min read

Breaking down the latest roadside assistance trends: From flat tires to aging vehicles

Jesse Aronson - Marketing Insights Specialist

At Agero, we support 12 million roadside events a year. This means we’re helping a driver get their day back on track every three seconds, all year long. Imagine a bustling crowd filling every seat in Chicago’s iconic Wrigley Field, the entire student body of a large university,...   Read Full Story

September 9, 2024 | 5 min read

Hagerty Renews Multi-Year Partnership with Agero to Continue Delivering Specialized Roadside Assistance to Driving Enthusiasts

Jeannine Booton - VP, Corporate Marketing

Renewed partnership enables Hagerty to continue bringing unmatched customer-focused experiences to Drivers Club members   Read Full Story

September 3, 2024 | 4 min read

Managing the Clock: How Setting Realistic Wait Time Expectations Can Enhance Customer Satisfaction

Emma Harris - Marketing Communications Specialist

The most commonly cited frustration for roadside assistance customers is the amount of time between placing their request to when a service provider arrives. Agero consistently works to deliver best-in-class wait times by growing our network of vetted, background-checked service...   Read Full Story

August 28, 2024 | 3 min read

Women We Admire Honors Agero’s Beth Davidson in its Top 50 Women CMOs of 2024

Jeannine Booton - VP, Corporate Marketing

Distinguished award recognizes accomplishments of female marketing executives across North America   Read Full Story

August 20, 2024 | 3 min read

Don't Lose the Tempo: How Agero keeps customers on the move

Chris Small - VP, Contact Center Operations

Have you ever thought about what playing in a band has to do with helping drivers on the road? As Agero’s VP of Driver Services Operations, who also has a passion for drumming, these are two topics that I think about often. Believe it or not, there's a surprising connection!   Read Full Story

August 1, 2024 | 3 min read

BostonCISO Honors Agero’s Bob Sullivan with 2024 ORBIE® Award

Jeannine Booton - VP, Corporate Marketing

Prestigious award program recognizes technology leadership excellence throughout New England MEDFORD, Mass. – July 31, 2024 - Agero, the leading B2B white-label provider of digital driver assistance services and software for the majority of automotive and auto insurance brands,...   Read Full Story