October 24, 2024 | 3 min read

The Opportunities (and Potholes) from Roadside to Repair

Nathan Phillips

At Agero, we service over 30,000 roadside events everyday. About 40% of these are simple roadside events, like a flat tire or a battery jump. However, the majority of events require a tow, most commonly caused by a mechanical breakdown and likely requiring repair, which...   Read Full Story

September 20, 2024 | 4 min read

Breaking down the latest roadside assistance trends: From flat tires to aging vehicles

Jesse Aronson - Marketing Insights Specialist

At Agero, we support 12 million roadside events a year. This means we’re helping a driver get their day back on track every three seconds, all year long. Imagine a bustling crowd filling every seat in Chicago’s iconic Wrigley Field, the entire student body of a large university,...   Read Full Story

September 9, 2024 | 5 min read

Hagerty Renews Multi-Year Partnership with Agero to Continue Delivering Specialized Roadside Assistance to Driving Enthusiasts

Jeannine Booton - VP, Corporate Marketing

Renewed partnership enables Hagerty to continue bringing unmatched customer-focused experiences to Drivers Club members   Read Full Story

September 3, 2024 | 4 min read

Managing the Clock: How Setting Realistic Wait Time Expectations Can Enhance Customer Satisfaction

Emma Harris - Marketing Communications Specialist

The most commonly cited frustration for roadside assistance customers is the amount of time between placing their request to when a service provider arrives. Agero consistently works to deliver best-in-class wait times by growing our network of vetted, background-checked service...   Read Full Story

August 28, 2024 | 3 min read

Women We Admire Honors Agero’s Beth Davidson in its Top 50 Women CMOs of 2024

Jeannine Booton - VP, Corporate Marketing

Distinguished award recognizes accomplishments of female marketing executives across North America   Read Full Story

August 20, 2024 | 3 min read

Don't Lose the Tempo: How Agero keeps customers on the move

Chris Small - VP, Contact Center Operations

Have you ever thought about what playing in a band has to do with helping drivers on the road? As Agero’s VP of Driver Services Operations, who also has a passion for drumming, these are two topics that I think about often. Believe it or not, there's a surprising connection!   Read Full Story

August 1, 2024 | 3 min read

BostonCISO Honors Agero’s Bob Sullivan with 2024 ORBIE® Award

Jeannine Booton - VP, Corporate Marketing

Prestigious award program recognizes technology leadership excellence throughout New EnglandMEDFORD, Mass. – July 31, 2024 - Agero, the leading B2B white-label provider of digital driver assistance services and software for the majority of automotive and auto insurance brands,...   Read Full Story

June 23, 2024 | 6 min read

Protecting Systems, Data & Privacy From 2024’s Top Cyber Threats

Bob Sullivan - Chief Information Officer and CISO

With the emergence of digital technologies like Gen AI, cybersecurity threats are more serious than ever. Potential damage extends beyond the company being targeted to those it does business with and the end users who rely on its services. Breaches can lead to extensive...   Read Full Story

June 18, 2024 | 2 min read

Agero to Launch 4th Annual Summer Hustle Program for Service Providers, Recognizing Exceptional Customer Service During High Volume Summer Months

Kate Patty - Lead, Network Engagement

MEDFORD, Mass. – June 18, 2024 –Agero, the motor club providing powerful and user-friendly software and support for roadside assistance service providers, announced the launch of its Summer Hustle ‘24 program, “The Performance Series.” Now in its fourth year, Summer Hustle...   Read Full Story

June 12, 2024 | 4 min read

NICB and Agero Join Forces to Combat Insurance Fraud

Jeannine Booton - VP, Corporate Marketing

Partnership Focuses On Collaboration Across Industries to Prevent Fraud   Read Full Story