July 29, 2019 | 3 min read

How The Growing Electric Vehicle Market Impacts Roadside

Alejandro Alvarado - Senior Director, Corporate Strategy & New Business Development

At Agero, we recognize that it is critical to stay up to date with trends and technologies that impact roadside. One area of rapid change is the electric vehicle market. We have been carefully researching and analyzing this space in order to determine how to best to support it...   Read Full Story

July 26, 2019 | 3 min read

Why Roadside Is A Customer-Loyalty Building Experience for Insurers

Cathy Orrico - Chief Commercial Officer, Automotive

At Agero we support some of the biggest brands in insurance and automotive and deliver peace of mind to more than 115 million consumers through roadside assistance programs. We take this responsibility seriously, and in order to do this well, we need to keep a pulse on what...   Read Full Story

July 23, 2019 | 5 min read

Industry Spotlight: How Mobile Telematics Can Impact Claims

Mubbin Rabbani - Senior Director of Product Management

Hello, readers. In this Industry Spotlight we are focusing on the role and potential impact that mobile telematics can have on auto claims. This has been a hot topic in the past few months with several of our clients, and we thought this would be a good opportunity to bring...   Read Full Story

July 8, 2019 | 3 min read

Accident Scene Management: Managing Complexity

Mubbin Rabbani - Senior Director of Product Management

Accident scene management is complex. Coordinating a recovery for a non-drivable vehicle requires expertise and consideration.Key factors include ability to obtain accident details and data, equipment and expertise to safely transport vehicle, and measures and controls to...   Read Full Story

June 18, 2019 | 3 min read

Leading Roadside and Transportation Networks Partner to Transform the Breakdown Experience for Consumers

Kate Patty - Lead, Network Engagement

Agero and Lyft to offer all-new transportation options for consumers requiring tow assistance   Read Full Story

June 10, 2019 | 1 min read

Roadside by the Numbers

Chris Small - VP, Contact Center Operations

Agero has been providing roadside assistance across the country for more than 45 years. We are proud of our scope and scale. We have the reach and resources to partner with leading insurers and automotive brands to help consumers with their roadside needs. Don't just take our...   Read Full Story

June 4, 2019 | 3 min read

Agero Honored with North American Product Leadership Award from Industry Analyst Firm Frost & Sullivan

Jeffrey Blecher - Chief Strategy & Digital Officer

Since our inception, Agero has been on a mission to safeguard consumers on the road through a unique combination of intelligent technology and human-powered ingenuity. With a focus on transforming the roadside assistance consumer experience to become increasingly transparent,...   Read Full Story

June 3, 2019 | 2 min read

Agero Powered by Swoop: Enabling Transparency in Roadside

Paul Widden - Co-Founder & CTO, Swoop

The challenge of delivering roadside support is the complexity and coordination involved in connecting the customer, the dispatcher, the provider and program sponsor. This team of individuals and businesses must come together for a given event. The more coordinated they are, the...   Read Full Story

May 28, 2019 | 4 min read

Agero + Swoop: The Digital Transformation of Roadside

Jeffrey Blecher - Chief Strategy & Digital Officer

Delivering a roadside service and peace of mind to over 115 million drivers is no small feat and one that we take incredibly seriously at Agero. We have been building the pieces and evolving with the needs of the industry for over 45 years. We are proud to service more than 12...   Read Full Story

May 23, 2019 | 3 min read

The Service Provider Industry Needs Our Help - An Analysis

George Horvat - Chief Operations Officer

The future of the roadside services industry is facing significant challenges that, as an industry, we need to address. We’re taking a first major step and calling on others to help.   Read Full Story