July 23, 2019 | 5 min read
Mubbin Rabbani - Senior Director of Product Management
Hello, readers. In this Industry Spotlight we are focusing on the role and potential impact that mobile telematics can have on auto claims. This has been a hot topic in the past few months with several of our clients, and we thought this would be a good opportunity to bring...
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July 8, 2019 | 3 min read
Mubbin Rabbani - Senior Director of Product Management
Accident scene management is complex. Coordinating a recovery for a non-drivable vehicle requires expertise and consideration.Key factors include ability to obtain accident details and data, equipment and expertise to safely transport vehicle, and measures and controls to...
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June 10, 2019 | 1 min read
Chris Small - VP, Contact Center Operations
Agero has been providing roadside assistance across the country for more than 45 years. We are proud of our scope and scale. We have the reach and resources to partner with leading insurers and automotive brands to help consumers with their roadside needs. Don't just take our...
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June 4, 2019 | 3 min read
Jeffrey Blecher - Chief Strategy & Digital Officer
Since our inception, Agero has been on a mission to safeguard consumers on the road through a unique combination of intelligent technology and human-powered ingenuity. With a focus on transforming the roadside assistance consumer experience to become increasingly transparent,...
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June 3, 2019 | 2 min read
Paul Widden - Co-Founder & CTO, Swoop
The challenge of delivering roadside support is the complexity and coordination involved in connecting the customer, the dispatcher, the provider and program sponsor. This team of individuals and businesses must come together for a given event. The more coordinated they are, the...
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May 28, 2019 | 4 min read
Jeffrey Blecher - Chief Strategy & Digital Officer
Delivering a roadside service and peace of mind to over 115 million drivers is no small feat and one that we take incredibly seriously at Agero. We have been building the pieces and evolving with the needs of the industry for over 45 years. We are proud to service more than 12...
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May 23, 2019 | 3 min read
George Horvat - Chief Operations Officer
The future of the roadside services industry is facing significant challenges that, as an industry, we need to address. We’re taking a first major step and calling on others to help.
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May 23, 2019 | 2 min read
George Horvat - Chief Operations Officer
Every year in the United States over 65 million drivers will experience a mechanical breakdown. This is equivalent to 1 in 3 drivers that will face a flat tire, dead battery, run out of fuel or may need to have their vehicle towed for repair.
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May 23, 2019 | 4 min read
Kate Patty - Lead, Network Engagement
First of its kind study proposes new methodology to index and assess why 40% of roadside service providers think many towing businesses may not survive next five years
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