May 23, 2019 | 2 min read
George Horvat - Chief Operations Officer
Every year in the United States over 65 million drivers will experience a mechanical breakdown. This is equivalent to 1 in 3 drivers that will face a flat tire, dead battery, run out of fuel or may need to have their vehicle towed for repair.
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May 23, 2019 | 4 min read
Kate Patty - Lead, Network Engagement
First of its kind study proposes new methodology to index and assess why 40% of roadside service providers think many towing businesses may not survive next five years
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May 21, 2019 | 2 min read
Chris Small - VP, Contact Center Operations
With the season of road trips upon us as we head into the Memorial Day holiday - an increasingly busy road travel weekend - millions of Americans will be packing up their bags, their kids and their cars to head out on their first hurrah of the season. But driver beware:...
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May 7, 2019 | 2 min read
Kate Patty - Lead, Network Engagement
MEDFORD, Mass. – May 7, 2019 –Agero, Inc., a market leader in software-enabled driver assistance services for automotive manufacturers and insurance providers in North America, announced it has been named a winner in the 2019 Excellence in Customer Service Awards presented by...
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February 12, 2019 | 2 min read
Domenic Galdo - VP, Network Operations
Just ten days ago, Punxsutawney Phil neglected to see his shadow and predicted an early spring. Days later, unseasonably warm temperatures permeated throughout the country, hot on the heels of the late January polar vortex weather pattern that caused near-record lows across the...
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February 8, 2019 | 2 min read
Jeannine Booton - VP, Corporate Marketing
On Friday, January 25th, I had the pleasure and honor of celebrating the achievements of my communication peers at the PR News’ 2019 Top Women in PR honoree luncheon in New York City. Held to recognize the bold women who are making an impact in the fields of PR and marketing,...
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January 29, 2019 | 3 min read
George Horvat - Chief Operations Officer
This week marks the 25th anniversary of the day paramedic James Garcia was struck by a passing vehicle as he responded to a distress call alongside a two-lane highway near Lexington, South Carolina. In addition to suffering permanent mobility impairment to his left arm and leg,...
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January 22, 2019 | 2 min read
Michael Bell - Senior Director of Data Science and Analytics
A couple of weeks ago, I had the privilege to chair our second annual data competition, and mentor, along with co-workers from our data science, analytics, and strategy teams, fourteen college students through the event.
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January 10, 2019 | 2 min read
Kate Patty - Lead, Network Engagement
MEDFORD, Mass. – Jan. 10, 2019 –Agero, Inc., a market leader in software-enabled driver assistance services for automotive manufacturers and insurance providers in North America, has continued to expand its leadership team with the appointment of Bill Gerraughty as Chief...
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December 12, 2018 | 2 min read
Kate Patty - Lead, Network Engagement
Experienced leader to streamline oversight of critical functions to optimize end-to-end roadside assistance services
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