October 22, 2019 | 3 min read

Agero Grows Contact Center Workforce, Will Bring 275 Jobs to Tennessee

Kate Patty - Lead, Network Engagement

Building expansion, new positions to bolster delivery of high-touch roadside assistance services to 115 million motorists   Read Full Story

October 14, 2019 | 3 min read

Agero Roadside Powered by Swoop Named 2020 PACE Award Finalist

Kate Patty - Lead, Network Engagement

MEDFORD, Mass. – October 14, 2019– Agero Roadside Managed Services, powered by Swoop, has been named a finalist for the 2020 Automotive News Premier Automotive Suppliers' Contribution to Excellence (PACE) Awards.   Read Full Story

October 11, 2019 | 3 min read

Lake County Tow - Spotlight on Retention

Hilary Flanagan

October 10, 2019 | 1 min read

Roadside Builds Consumer Loyalty - But Don't Take Our Word for It

Shana Cooper - Senior Director, Product Marketing

Based on consumer research we have found that consumers who use sponsored roadside support have a great affinity to theirroadside provider. In fact, this can have a dramatic impact on NPS even for consumers who don’t take advantage of the benefit.   Read Full Story

October 2, 2019 | 2 min read

From Roadside-as-a-Service to Software-as-a-Service for Roadside

Jeffrey Blecher - Chief Strategy & Digital Officer

After 45 years in the business, we know what it takes to defineroadside at scale. We know how to enable easy digital intake, empower agents with the tools they need to assist customers, digitally dispatch to a curated network, provide tracking tools for the consumer and the...   Read Full Story

October 2, 2019 | 4 min read

Agero's New Software-as-a-Service Platform Brings Powerful, Intuitive and Efficient Roadside Assistance Management to Motor Clubs Worldwide

Kate Patty - Lead, Network Engagement

Transparent, vertically-integrated capabilities to transform legacy road and tow services and improve the customer experience at global scale   Read Full Story

September 30, 2019 | 2 min read

Writing the best job description

Hilary Flanagan

As a small business owner, recruiting top talent is one of your most important areas of focus. Having a team consisting of qualified, motivated and engaged employees helps your business better service your customers and therefore your efforts to recruit top talent should be...   Read Full Story

September 18, 2019 | 4 min read

Consumer Insights: How Coverage Expectations and Request Channel Can Impact NPS

Shana Cooper - Senior Director, Product Marketing

At Agero, we take pride in leveraging our network and systems to support consumers on the side of the road. We recognize that we have an opportunity to not just service but also delight our consumers, turning this unexpected and unfortunate event, into a loyalty building event...   Read Full Story

September 16, 2019 | 2 min read

Four Indispensable Traits That Define Accomplished Tow Operators

Domenic Galdo - VP, Network Operations

Being a tow operator is not just about driving a shiny tow truck. It’s about road safety, customer service, job competence, and, unsurprisingly, self-sacrifice. In my 19 years at Agero dealing with service providers, and with dozens of tow shows under my belt, I have been able...   Read Full Story

July 30, 2019 | 2 min read

Being a Tow Operator Is Not Just a Profession. It's a Vocation.

Domenic Galdo - VP, Network Operations

According to the Meriam-Webster Dictionary, a vocation is “a summons or strong inclination to a particular state or course of action.” Professions generally thought of as vocations are priests, doctors, firefighters, or police officers. Rarely do we think of tow operators as...   Read Full Story