January 7, 2020 | 3 min read

A New Headquarters Infused with a Sense of Purpose

Jeannine Booton - VP, Corporate Marketing

This past September, after more than 15 years at 1 Cabot Road, we moved our corporate headquarters to a new space that reflects our mission and our identity as the leader in thedigital transformation of roadside assistance.   Read Full Story

December 18, 2019 | 3 min read

Agero's AI-Powered Roadside Assistance Platform Gaining Momentum with New Client Deployments, Redefining Customer Experience for Top Brands

Kate Patty - Lead, Network Engagement

Increasing demand for highly configurable, data-driven and transparent solutions increases growth across OEM, insurance and fleet clientele   Read Full Story

December 9, 2019 | 2 min read

Hagerty Roadside Pilots Agero's New Platform

Henry Stroup - Senior Director of Client Services

Agero Roadside Managed Service Powered by Swoop has earned rave reviews from none other than the Hagerty Drivers Club, the world’s largest community for automotive enthusiasts with more than 1.5 members.   Read Full Story

November 19, 2019 | 2 min read

Vehicle Breakdowns Cost US Economy $41B Per Year

Shana Cooper - Senior Director, Product Marketing

Here at Agero we get a firsthand glimpse at the daily disruption that tens of thousands of Americans face when their transmission fails on the highway or their battery dies in the mall parking lot. Most drivers will spend a few hours resolving the problem, get on with their day,...   Read Full Story

November 6, 2019 | 3 min read

Rideshare and Roadside

Alejandro Alvarado - Senior Director, Corporate Strategy & New Business Development

At Agero, we are always working to better understand the trends that impact roadside assistance and have been investigating ridesharing. This new transportation model changes the way consumers interact with vehicles and impacts the infrastructure, service needs and business...   Read Full Story

October 22, 2019 | 3 min read

Agero Grows Contact Center Workforce, Will Bring 275 Jobs to Tennessee

Kate Patty - Lead, Network Engagement

Building expansion, new positions to bolster delivery of high-touch roadside assistance services to 115 million motorists   Read Full Story

October 14, 2019 | 3 min read

Agero Roadside Powered by Swoop Named 2020 PACE Award Finalist

Kate Patty - Lead, Network Engagement

MEDFORD, Mass. – October 14, 2019– Agero Roadside Managed Services, powered by Swoop, has been named a finalist for the 2020 Automotive News Premier Automotive Suppliers' Contribution to Excellence (PACE) Awards.   Read Full Story

October 11, 2019 | 3 min read

Lake County Tow - Spotlight on Retention

Hilary Flanagan

October 10, 2019 | 1 min read

Roadside Builds Consumer Loyalty - But Don't Take Our Word for It

Shana Cooper - Senior Director, Product Marketing

Based on consumer research we have found that consumers who use sponsored roadside support have a great affinity to theirroadside provider. In fact, this can have a dramatic impact on NPS even for consumers who don’t take advantage of the benefit.   Read Full Story

October 2, 2019 | 2 min read

From Roadside-as-a-Service to Software-as-a-Service for Roadside

Jeffrey Blecher - Chief Strategy & Digital Officer

After 45 years in the business, we know what it takes to defineroadside at scale. We know how to enable easy digital intake, empower agents with the tools they need to assist customers, digitally dispatch to a curated network, provide tracking tools for the consumer and the...   Read Full Story