September 17, 2020 | 4 min read

Managing Our Provider Network to Success: Feet on the Street

Bichelle Jeffries - Field Operations Manager, East Region

Our Field Operations Manager, Bichelle Jeffries, walks us through how she supports the Agero provider network in her territory. She, along with her colleagues in major metros across the country, help the Agero provider network succeed. A sophisticated balance of technology, call...   Read Full Story

August 26, 2020 | 20 min read

Rethinking Recalls: Best Practices for Better Outcomes

Jason Peters - VP, Consumer Affairs

In a typical year, between 20-30 million vehiclesin the US areaffected by recalls.The way an automaker deals with recallscan have a lastingimpact oncustomer loyalty, brand, andpublic relations.Failure tocomply with NHTSArecallrequirementscan also put automakers at...   Read Full Story

August 24, 2020 | 7 min read

Self-driving Cars: Are we there yet?

Alejandro Alvarado - Senior Director, Corporate Strategy & New Business Development

For those of us who grew up watching KITT on Knight Rider, we’ve been wondering about self-driving cars for a long time but bringing them to market has had both technology and regulatory challenges. And like an impatient kid in the backseat, we continue to ask if we are there...   Read Full Story

August 18, 2020 | 3 min read

How Data Defines Agero’s Network Strategy

Thea Ferro - Director, Service Network

Agero has always been at the forefront of the roadside assistance industry, and one of the defining factors that consistently sets us apart from our competitors is our access to data and our service provider network. We track, measure, and qualify over 12 million events per...   Read Full Story

June 25, 2020 | 3 min read

Agero and Airkit Empower Motor Clubs and Fleets to Build Customized On-Demand Roadside Assistance Apps at Scale

Kate Patty - Lead, Network Engagement

Partnership delivers new digital experience to Swoop SaaS product   Read Full Story

June 22, 2020 | 3 min read

Product Feature: Provider Software API

Mary Reese - Senior Product Manager

Our associates work around the clock to get drivers back on the road after a breakdown or accident. Fortunately, we don’t need to do this alone. Agero is part of an incredible ecosystem of roadside service providers, repair shops, dealerships, and software companies who, along...   Read Full Story

June 17, 2020 | 4 min read

New Research Indicates Rapid Climb in Traffic Volumes as States Relax Stay at Home Orders

Kate Patty - Lead, Network Engagement

Agero’s analysis of vehicle breakdown volume offers look at “new normal” traffic during pandemic   Read Full Story

June 17, 2020 | 3 min read

Leading Roadside Assistance Provider Agero Expands Market Share with Purchase of Road America from MAPFRE Asistencia

Kate Patty - Lead, Network Engagement

MEDFORD, Mass. & MIAMI – June 17, 2020–Agero, the leading driver assistance services partner for automotive manufacturers and insurance carriers in North America, today announced it has purchased the assets ofRoad America Motor Clubfrom MAPFRE Asistencia.   Read Full Story

May 27, 2020 | 5 min read

Root Insurance Extends Digital Business Model to Roadside Assistance with Agero, Powered by Swoop

Kate Patty - Lead, Network Engagement

Largest P&C InsureTech and B2B roadside services providers partner to deliver convenient, touchless emergency road support to policyholders   Read Full Story

May 27, 2020 | 2 min read

Root Insurance: Roadside for An Insurance Innovator

Steve Medeiros - VP, Insurance Market

Root Insurance, founded in 2015, set out to make car insurance fair. The status quo for car insurance rates, based on a driver’s age, vehicle and mileage, had remained largely unchanged since 1937. These demographic factors were based on the fundamental assumption that who the...   Read Full Story