April 20, 2020 | 3 min read
Kate Patty - Sr. Public Relations & Engagement Marketing Manager
Business Intelligence Group recognizes company in Executive of the Year and Team of the Year categories
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March 13, 2020 | 3 min read
Mubbin Rabbani - Senior Director of Product Management
Vehicle storage and the costs that accompany it are an inescapable reality for automotive insurers.Accident scene managementpartners with deep expertise and sophisticated technology can help improve FNOL time and improve the rate of vehicle recovery at the accident scene...
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March 12, 2020 | 3 min read
Kate Patty - Sr. Public Relations & Engagement Marketing Manager
MEDFORD, Mass. – March 12, 2020–Agero, a market leader in software-enabled driver assistance services for automotive manufacturers and insurance providers in North America, was presented with a Bronze Stevie® Award in the Front-Line Customer Service Team of the Year category...
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March 9, 2020 | 3 min read
Alejandro Alvarado - Senior Director, Corporate Strategy & New Business Development
Throughout Agero’s 45+ year history, we have partnered with global brands to deliver roadside to their North American consumers. With the acquisition of Swoop and the release ofSwoop Dispatch Management, we are thrilled with the opportunity to support roadside consumers...
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March 2, 2020 | 2 min read
Chris Small - VP, Contact Center Operations
We recognize the impact that roadside can have on consumerbrand perception and loyalty, so it is critical to maintain a tight feedback loop on the consumer experience. While the data about an event certainly tells part of the story, the most powerful tool we can use is the...
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February 26, 2020 | 3 min read
Kate Patty - Sr. Public Relations & Engagement Marketing Manager
Machine Learning trained from more than 50 Million Breakdown Events Combats Traffic, Weather and Other Unexpected Delays in Delivering Exceptional Roadside Assistance
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February 19, 2020 | 2 min read
Rameen Satar - Director of Client Services
Every year there are more than 70 million roadside events in the U.S. A recent analysis of theeconomic impact of roadsidefound that more than 260 million work hours are lost due to roadside events. For fleet businesses, roadside events impact both productivity and revenue,...
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January 20, 2020 | 4 min read
Shana Cooper - Senior Director, Product Marketing
We are serious about our mission to help drivers get their days back on track after a breakdown. By fulfilling this promise we not only make a meaningful difference for drivers who are having a truly bad day, we also help our insurance and automotive clientsbuild customer...
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January 15, 2020 | 3 min read
Swathi Shenoy - Senior Product Owner
Agero Dashboard provides access to complete visibility and rich reporting for your roadside events. With this tool, you and your team can review case details, stats, customer feedback, and live maps. This empowers you to analyze how your customers are using roadside in...
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