January 12, 2021 | 3 min read

Agero’s Alternative Transportation Product Wins 2021 BIG Innovation Award

Kate Patty - Lead, Network Engagement

MEDFORD, Mass. – January 12, 2021 – Agero, which offers technology-enabled breakdown and accident assistance for more vehicles than any other provider in North America, today announced its Alternative Transportation product, serviced by rideshare company Lyft, has been named a...   Read Full Story

January 11, 2021 | 3 min read

Built In Honors Agero in Its Esteemed 2021 Best Places To Work Awards

Kate Patty - Lead, Network Engagement

Company Earns Placement on Built In’s 100 Best Large Companies To Work For   Read Full Story

December 17, 2020 | 6 min read

Trend Analysis: How Covid is impacting 2020 holiday car traffic

Dr. Catherine Slesnick – Senior Manager Data Science

Spoiler alert: it differs by region. At Agero, we are continuously learning from the more than ten million roadside events we help drivers with each year. We use the roughly 11TB of data generated from these incidents to inform the business decisions we make, the products we...   Read Full Story

December 2, 2020 | 5 min read

Arcimoto and Agero Launch Nationwide Roadside Assistance Program for All Arcimoto Vehicles

Kate Patty - Lead, Network Engagement

EUGENE, Ore.-- Arcimoto, Inc.® (NASDAQ: FUV), makers of affordable, practical, and joyful pure electric vehicles for everyday commuters and fleets, today announced that it has launched nationwide roadside assistance for every Arcimoto vehicle through Agero, the leading driver...   Read Full Story

November 25, 2020 | 4 min read

Alternative Transportation: Minimizing Disruption from Tow Events

Mathieu Pirio - Product Manager

Automotive mishaps that leave a vehicle disabled take place thousands of times a day across the United States. And every single time, it knocks someone’s day off course. With Alternative Transportation, we help drivers get their day back on track, quickly and easily. While...   Read Full Story

November 11, 2020 | 3 min read

Getaround & Agero: A new model for mobility needs a new model for roadside

Sarah Draxton - Client Services Manager

Getaround is on a mission to empower people to carshare everywhere and improve cities by changingthe way cars are used. Through safe, reliable carsharing, they see an opportunity to reduce the cost of ownership. This innovative approach is powered by the Getaround Connect® and...   Read Full Story

November 10, 2020 | 1 min read

Agero Finalist in Company of the Year Awards Program

Kate Patty - Lead, Network Engagement

Agero has been named a finalist in the Business Intelligence Group’s international 2020 BIG Awards for Business. Recognized for our 50 years of leadership establishing and rethinking the roadside assistance industry, including a digital transformation focused on better serving...   Read Full Story

October 28, 2020 | 3 min read

Security & Privacy Product Updates

Roschelle Lowe - Group Product Manager

This post was a collaboration between Roschelle Lowe, Senior Product Manager, and Swathi Shenoy, Senior Product Analyst.   Read Full Story

October 27, 2020 | 4 min read

'In these uncertain times…': How pandemic stress is destabilizing NPS across industries

Beth Davidson - Chief Marketing Officer

In normal times, we use customer experience metrics like NPS to provide valuable insights into the performance of our products and services. A successful launch of a new feature might be measured by an improvement of just 1-2 points. And similarly, a small downward change in NPS...   Read Full Story

September 29, 2020 | 4 min read

Agero & SparkCharge: Powering up stranded electric vehicles

Alejandro Alvarado - Senior Director, Corporate Strategy & New Business Development

With electric vehicles poised to be the future of the automotive industry, we are leading the charge to develop solutions that solve critical pain points across the entire vehicle lifecycle of the next generation of cars and trucks. Even though battery-powered electric vehicles...   Read Full Story