Agero Insights

Getaround is on a mission to empower people to carshare everywhere and improve cities by changingthe way cars are used. Through safe, reliable carsharing, they see an opportunity to reduce the cost of ownership. This innovative approach is powered by the Getaround Connect® and...   Read Full Story

Agero has been named a finalist in the Business Intelligence Group’s international 2020 BIG Awards for Business. Recognized for our 50 years of leadership establishing and rethinking the roadside assistance industry, including a digital transformation focused on better serving...   Read Full Story

This post was a collaboration between Roschelle Lowe, Senior Product Manager, and Swathi Shenoy, Senior Product Analyst.   Read Full Story

In normal times, we use customer experience metrics like NPS to provide valuable insights into the performance of our products and services. A successful launch of a new feature might be measured by an improvement of just 1-2 points. And similarly, a small downward change in NPS...   Read Full Story

With electric vehicles poised to be the future of the automotive industry, we are leading the charge to develop solutions that solve critical pain points across the entire vehicle lifecycle of the next generation of cars and trucks. Even though battery-powered electric vehicles...   Read Full Story

This post was a collaboration between Petya Tomova - Associate Product Manager & Candy Boschard - Senior Product Manager. While managing an accident scene, an early response digital solution can help reduce cycle time and claims costs. A critical component of this process is...   Read Full Story

At Agero, our goal is to support our clients in providing the best service to their customers while driving higher recall completion rates. We regularly conduct research to stay up to speed with industry trends and explore ways to improve our products and services. We recently...   Read Full Story

Our Field Operations Manager, Bichelle Jeffries, walks us through how she supports the Agero provider network in her territory. She, along with her colleagues in major metros across the country, help the Agero provider network succeed. A sophisticated balance of technology, call...   Read Full Story

In a typical year, between 20-30 million vehiclesin the US areaffected by recalls.The way an automaker deals with recallscan have a lastingimpact oncustomer loyalty, brand, andpublic relations.Failure tocomply with NHTSArecallrequirementscan also put automakers at...   Read Full Story

For those of us who grew up watching KITT on Knight Rider, we’ve been wondering about self-driving cars for a long time but bringing them to market has had both technology and regulatory challenges. And like an impatient kid in the backseat, we continue to ask if we are there...   Read Full Story