January 20, 2020 | 4 min read

Consumer Insights: When It Comes to Vehicle Breakdowns, There Is No Magic Formula

Shana Cooper - Senior Director, Product Marketing

We are serious about our mission to help drivers get their days back on track after a breakdown. By fulfilling this promise we not only make a meaningful difference for drivers who are having a truly bad day, we also help our insurance and automotive clientsbuild customer...   Read Full Story

January 15, 2020 | 3 min read

Product Update: Agero Dashboard

Swathi Shenoy - Senior Product Owner

Agero Dashboard provides access to complete visibility and rich reporting for your roadside events. With this tool, you and your team can review case details, stats, customer feedback, and live maps. This empowers you to analyze how your customers are using roadside in...   Read Full Story

January 9, 2020 | 3 min read

Connected Vehicles & Roadside

Alejandro Alvarado - Senior Director, Corporate Strategy & New Business Development

At Agero, we are always working to better understand the trends that impact the roadside industry. Connected vehicle technology has been gaining traction over the past 20 years and is pervasive in new vehicles. This technology has interesting and exciting implications for the...   Read Full Story

January 7, 2020 | 3 min read

A New Headquarters Infused with a Sense of Purpose

Jeannine Booton - VP, Corporate Marketing

This past September, after more than 15 years at 1 Cabot Road, we moved our corporate headquarters to a new space that reflects our mission and our identity as the leader in thedigital transformation of roadside assistance.   Read Full Story

December 18, 2019 | 3 min read

Agero's AI-Powered Roadside Assistance Platform Gaining Momentum with New Client Deployments, Redefining Customer Experience for Top Brands

Kate Patty - Sr. Public Relations & Engagement Marketing Manager

Increasing demand for highly configurable, data-driven and transparent solutions increases growth across OEM, insurance and fleet clientele   Read Full Story

December 9, 2019 | 2 min read

Hagerty Roadside Pilots Agero's New Platform

Henry Stroup - Senior Director of Client Services

Agero Roadside Managed Service Powered by Swoop has earned rave reviews from none other than the Hagerty Drivers Club, the world’s largest community for automotive enthusiasts with more than 1.5 members.   Read Full Story

November 19, 2019 | 2 min read

Vehicle Breakdowns Cost US Economy $41B Per Year

Shana Cooper - Senior Director, Product Marketing

Here at Agero we get a firsthand glimpse at the daily disruption that tens of thousands of Americans face when their transmission fails on the highway or their battery dies in the mall parking lot. Most drivers will spend a few hours resolving the problem, get on with their day,...   Read Full Story

November 6, 2019 | 3 min read

Rideshare and Roadside

Alejandro Alvarado - Senior Director, Corporate Strategy & New Business Development

At Agero, we are always working to better understand the trends that impact roadside assistance and have been investigating ridesharing. This new transportation model changes the way consumers interact with vehicles and impacts the infrastructure, service needs and business...   Read Full Story

October 22, 2019 | 3 min read

Agero Grows Contact Center Workforce, Will Bring 275 Jobs to Tennessee

Kate Patty - Sr. Public Relations & Engagement Marketing Manager

Building expansion, new positions to bolster delivery of high-touch roadside assistance services to 115 million motorists   Read Full Story

October 14, 2019 | 3 min read

Agero Roadside Powered by Swoop Named 2020 PACE Award Finalist

Kate Patty - Sr. Public Relations & Engagement Marketing Manager

MEDFORD, Mass. – October 14, 2019– Agero Roadside Managed Services, powered by Swoop, has been named a finalist for the 2020 Automotive News Premier Automotive Suppliers' Contribution to Excellence (PACE) Awards.   Read Full Story