Agero Insights

We know a thing or two about helping customers on the side of the road. After supporting millions of customers every year for decades, we see the robustness of our systems, the training of our people and the depth of our network leveraged every day, on every job. However, these...   Read Full Story

Consumers struggle to pay for unexpected expenses, including car repair How to make repair financing accessible Access to capital for vehicle repairs is a struggle for many Americans. With the average car getting older, breakdowns and emergency repairs are likely causing more...   Read Full Story

The automotive industry is showing no signs of slowing down, according to extensive industry research by Agero throughout 2020 and 2021. Americans are putting more miles on their vehicles than ever before, fueled by new consumer travel patterns and continued headwinds facing...   Read Full Story

Takata airbags are the largest recall in the history of the auto industry. Since the issue was first uncovered in 2013, 28 deaths and more than 400 injuries have been attributed to the faulty inflators which may malfunction and send shrapnel into the cabin. Over the past 8...   Read Full Story

By now, we’re all well aware that COVID-19 impacted nearly every industry worldwide. One observable impact in the auto insurance industry has been that the number of car accidents, vehicle deaths, and roadside events have all changed significantly, as have driving behaviors.   Read Full Story

MEDFORD, Mass. – October 14, 2021– Agero, whose leading B2B software and services enable auto manufacturers, fleets, insurers, and others to support their customers at every stage of vehicle ownership, today introduced new conversational artificial intelligence (AI) tools and...   Read Full Story

Background checks – a business’ way of verifying that an individual is who they say they are – are essential not only for workplace and consumer safety, but in ensuring your team is hiring the right talent. It is therefore critical to develop a program that delivers the insights...   Read Full Story

Tech in Motion Announces 2021 Timmys Regional Winners, Who Advance to North American Round   Read Full Story

Why NPS matters and how you can improve it NPS (Net Promoter Score) is often used as the gold standard metric for measuring customer experience. Rightfully so, as this metric strongly correlates to business growth. According to Bain Research, the NPS leader in a category outgrew...   Read Full Story

Discover the critical functions and best practices that result in winning app experiences.   Read Full Story